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June 2024 by Jgillcnm
All around really bad experience. After shopping for a while I waited at the counter and no one was there. Some other customers came up and started waiting for a cashier as well. When the cashier is finally came one of the customers insisted that they were there first even though they weren't. For argument sake I let them go first. Annoyed I waited for my turn. They had clearance racks with buy one get one free labels on them. I grabbed two shirts from one rack and two jackets from another. I figured one of each would be free because of the signs. The cashier rang everything up and there were definitely no discounts given. When I mentioned the buy one get one free she acted completely confused. After trying to explain to her that there were signs right there that clearly said I won't get one free she asked for someone to help. When that person came and started typing on the computer the total went from the $300 range to somewhere close to $500 and then she kept typing and it came back down to about the original total but somehow higher and she said there you go. I explained that I thought one of the shirts and one of the jackets should be free according to the sale and she didn't really understand what I was saying. Apparently she used the two T-shirts as the lower priced ones and removed them but the total was still somehow higher than when I started. Obviously a customer would rather have one of the $100 jackets as the free item so I don't understand why she wouldn't just explain that if I wanted the jackets buy one get one free I would just have to not get the t-shirts or by them separately. But she really didn't seem to understand and definitely was not being helpful. In hindsight I should have just bought the jackets and maybe come back for the t-shirts another time that way the jackets would be buy one get one free, but she was really rude and not helpful so I ended up just getting frustrated and having them cancel the entire purchase which included many non sale items. After having to wait for a cashier and for them to finally come up and be confused and rude about some simple buy one get one free items I decided that I didn't really want any of it. I'm sure these reviews don't really matter but I've been a frequent customer at this location and I'm going to find somewhere else because it's one thing to pay a lot for things but when you're paying a lot for things and getting really bad service it doesn't really add up.
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June 2024 by Vanessa Berumen
I love Boot Barn its really beautiful inside
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June 2024 by Vickie Summers
I would strongly suggest that anyone and everyone go to any of the other Boot barns beside this one. The employees are treated horribly and in front of customers. The manager of this store is lazy and worthless. Her conduct and management skills need looking into or she needs to find other employment opportunities.
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June 2024 by jennae gomez
Customer service was great from both Mark and Thalia will definitely be returning!
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June 2024 by Vince McKenney
Went in to buy a pair of boots, but the staff couldn't be bothered.
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May 2024 by Matthew Voss
Went in to purchase a shirt. They had the needed shirt in stock. Bought the shirt and left satisfied with the purchase.
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May 2024 by Antonio Zamarron
I will shop at any Bootbarn but this location. I feel bad for the staff that had to deal with the manager there. She shouldn't be in customer service, if she doesn't know how to inter act with people in professional manner.
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May 2024 by Francisca Saiz
Customer service was awful, asked the worker if he could unlock thr fitting room, he continues to walk as I am talking without a look in my direction mumbling no he can't open the fitting room he doesn't have keys. OK cool, so then ask if there is anyone else that can and he just nods to the girl already helping someone else down the isle. There was maybe 4 people in the store and this worker spent more time wandering about than actually helping anyone.
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May 2024 by Robert McKay
It'd been years since I'd been in this store, since there's a closer location. I'd forgotten just how spacious it is. It was easy to find what I wanted, and the people I dealt with were uniformly polite.
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April 2024 by David chavez
It was unorganized and the staff was not very helpful
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April 2024 by Kathleen Dyck
Excellent, friendly, helpful staff. Our sales lady went above and beyond to assist us.
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April 2024 by Roberto Lopez
Took my niece from out of town to look for a cowboy hat ?. They had a very limited selection. Luckily she found one but deep down inside I felt that it wasn't what she wanted.
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April 2024 by Sean Macken
A vast selection of country wear.
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March 2024 by Rudy Rios
Well, I guess I didn't fit the profile to shop in the store. Really actually went in looking wax for my black boots and was rudely told they didn't carry wax and I should use polish instead. I'm a former Marine, and I know what a dress polish should be, and it's not with some nasty cream it's done with wax.
I used to shop here when Mark was the manager and had bought several pairs of boots and hats it's just that that day I wasn't wearing boots and hats and I guess I just didn't warrant being a qualified customer well they lost me for good.
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March 2024 by Michelle Jaramillo
Same exact boots as other store. Wouldn't price match .
