Summit Health

Most Recent Comments

• August 2024 by Surbhi Golchha
  My first time visiting Summit Heath for my prenatal checkups. The staff is super unfriendly, rude and bit unprofessional too at OBGYN ofc. Poor bedside manner. In this profession you would expect otherwise. Been to other locations as well and felt the same. Only sweet and polite person I meet was the staff at bloodwork booth. Also, I notice there are many who wrote similar reviews about their poor experience and yet the management doesn’t seem to care.
• January 2023 by Sheryl L.
  Upon walking in, check in was fast & easy. I was brought into a room within 5 minutes. Nurse/attendant Sonia was polite, efficient and went through all my information with me. Dr. Heller came in shortly and was thorough with her exam and discussing course of treatment for my cold/sinus issues. I had the best experience here and would not hesitate to recommend to anyone. Pleasant staff, efficient & caring!
• December 2022 by Seneca W.
  Go to any other place. I walked in with 3 people ahead of me in the waiting room, and I left 4 hours later. The PA there is a joke, and the imaging tech (asian woman) is really rude and has zero bedside manners. This was my second time rolling ankle, and the first time I went to an ortho practice for xrays. This time, it was the mid holidays, so ended up going to urgent care. The difference between the two, for the same issue, is TREMENDOUS. The PA here ordered xrays for everything above and below the ankle, for no freaking reason. Hello, no one's insurance nowadays covers imaging at 100 percent, we all have coinsurance for each service code. I'm not paying for unnecessary procedures just because you want to make more money. I had to tell the PA no, she still put the order in. So sat in imaging another 20 min waiting for a new order. And the X-ray tech nearly twisted my leg to do the images. In the otho practice, the doctor was efficient and the tech knew what they needed to do with the injury like mine - no twisting my leg, just simple tilt. So if you're looking to be overcharged for unnecessary crap, endure pain and rudeness, and spend 4 hours of your time sitting around and waiting, this is the place for you.
• November 2022 by Francesca Centurione
  I've been taking my kids to Pediatrics Summit Health group since 2018. Yesterday I set up an appointment for this morning when I went and discovered that the appointment was canceled! They also sent a text for the check in then they said that they called me but never left any message!Very bad. I had to take my kids to the Urgent Care.What was worst? They didn't show ANY care or willingness to help and find a solution to their MiSTAKE!
• October 2022 by John D.
  Complete mess of an organization. Habitually under-staffed, offices communicate haphazardly with lab often forgetting to hand off orders. The poor lab technician looked completely exhausted and the lobby was packed with people all running behind schedule.
• October 2022 by Kim H.
  Im a patient with the group the phone system is awful. There is no phone number listed for the lab to change or make an appointment! Ive been going around in circles on the phone for over 30 min!
• November 2021 by Anna M.
  Great medical staff, as always, and I would give it 5 stars except for their customer service. Booking an appointment for lab work at the Westfield, NJ location will be a terrible experience depending on who answers the phone. They clearly hired contractors -- people who work from home because the level of professionalism and even basic phone etiquette and manners was sorely lacking with the first person I spoke with. When I first tried to book an appt for a relative I got a woman who talked over me as soon as I started my first sentence, saying that lab work cannot be done unless the doctor is in the group. She must have said it 5 times really emphatically. I told her I didn't know if the doctor was in the group and I asked her to check. Long pause, so I knew she didn't want to help at all. Then she said "Um, let me switch you to the lab. At that point I was on hold for 20 minutes and finally gave up. I called again and got the same woman who answered the phone with, "Yeah?" Wow. I asked her if this was Summit Medical Group and she said, "Oh uh, yeah," as if she was in a hurry. I told her that I couldn't get a hold of anyone at the lab. She told me, "Just keep trying because there's only one person there, sorry." What an unhelpful j**** Fire her and get someone else who is more helpful. Plenty of people need a job. I wasn't expecting her to part the waters but her lazy attitude and uncaring tone just rankled. Finally I called a third time and got a completely different person, who in fact offered to see if the doctor was a part of summit medical group. He also asked for patient's DOB, SSN, and booked my relative right on the spot. He couldn't have been nicer and apologized on behalf of the rude woman who I originally spoke to.
• September 2021 by Jacqueline Carroll-Abaroa
  I wasn’t going to write a review but, I see I am not the only bad review on here nor am I the only person who was treated poorly by the obgyn staff and one of the doctors. I had a 3:45 appointment booked and yes I was LATE, but when I arrived the nurse or receptionist said ‘oh we took you off already’- okay, so no call asking if I was still coming, fine I get it. I am a new patient and had never been to this office, there are also 3 other offices, one next to the other all ‘Summit Medical Group’. A woman, again receptionist or nurse in the other office the wrong office I arrived at told me I was looking for 570 (there is no 570- she meant 574). Back to the receptionist, she tells me she’ll ask the doctor if she will see me- Dr. Greenwald, she returns to tell me that she’s already booked into another procedure! Uhm, okay so my new patient appointment was only going to be 15 mins? The receptionist says all rudely, ‘yes because it’s an annual’- to which I reply but I wouldn’t even get to speak to her ? Or give her some of my patient background ? She doesn’t know me ? The receptionist replies, I kid you not, ‘yeah sorry again, it’s just a 15 min appt.’. I understand it’s very busy now and especially this time of year and with COVID-19, but come on. I reluctantly booked the next available appt. sometime in January but this is because I haven’t been to the gynecologist in a while and this needs to get done. I love Summit Medical, my complaint isn’t with them, it’s basically like what another reviewer griped- terribly, bad, bedside manner, from this office. Maybe they were all just having a bad day :(
• August 2021 by Jacqueline Carroll- Abaroa
  I wasn’t going to write a review but, I see I am not the only bad review on here nor am I the only person who was treated poorly by the obgyn staff and one of the doctors. I had a 3:45 appointment booked and yes I was LATE, but when I arrived the nurse or receptionist said ‘oh we took you off already’- okay, so no call asking if I was still coming, fine I get it. I am a new patient and had never been to this office, there are also 3 other offices, one next to the other all ‘Summit Medical Group’. A woman, again receptionist or nurse in the other office the wrong office I arrived at told me I was looking for 570 (there is no 570- she meant 574). Back to the receptionist, she tells me she’ll ask the doctor if she will see me- Dr. Greenwald, she returns to tell me that she’s already booked into another procedure! Uhm, okay so my new patient appointment was only going to be 15 mins? The receptionist says all rudely, ‘yes because it’s an annual’- to which I reply but I wouldn’t even get to speak to her ? Or give her some of my patient background ? She doesn’t know me ? The receptionist replies, I kid you not, ‘yeah sorry again, it’s just a 15 min appt.’. I understand it’s very busy now and especially this time of year and with COVID-19, but come on. I reluctantly booked the next available appt. sometime in January but this is because I haven’t been to the gynecologist in a while and this needs to get done. I love Summit Medical, my complaint isn’t with them, it’s basically like what another reviewer griped- terribly, bad, bedside manner, from this office. Maybe they were all just having a bad day :(
• July 2021 by Robert Hood
  This was Summit medical group till its merger with City med, name changed but service has remained the same. You have aprox, 100 Doctors in three bldgs on the campus at 1 Diamond Hill in Berkly Hts. Also have moved some practioners to the Bkdg across the street mwhichnjs actualy New Providence. Summit Health Dominated the North Jersey area with another Large campus in Flkrham Park along with at least a dozen satellite locations thru out the North Jersey area. They are affiliated with the Najir Hospitals in the N.Jersey area. You get excellent medical care from all the Doctors in the group . You coukd say this is one stop shopping. Go in early am meet Labs, Scans, treatments \u0026 see your Doctor forvthe results, they are a Full Service Medical group.
• December 2020 by Jacqueline Carroll
  I wasn’t going to write a review but, I see I am not the only bad review on here nor am I the only person who was treated poorly by the obgyn staff and one of the doctors. I had a 3:45 appointment booked and yes I was LATE, but when I arrived the nurse or receptionist said ‘oh we took you off already’- okay, so no call asking if I was still coming, fine I get it. I am a new patient and had never been to this office, there are also 3 other offices, one next to the other all ‘Summit Medical Group’. A woman, again receptionist or nurse in the other office the wrong office I arrived at told me I was looking for 570 (there is no 570- she meant 574). Back to the receptionist, she tells me she’ll ask the doctor if she will see me- Dr. Greenwald, she returns to tell me that she’s already booked into another procedure! Uhm, okay so my new patient appointment was only going to be 15 mins? The receptionist says all rudely, ‘yes because it’s an annual’- to which I reply but I wouldn’t even get to speak to her ? Or give her some of my patient background ? She doesn’t know me ? The receptionist replies, I kid you not, ‘yeah sorry again, it’s just a 15 min appt.’. I understand it’s very busy now and especially this time of year and with COVID-19, but come on. I reluctantly booked the next available appt. sometime in January but this is because I haven’t been to the gynecologist in a while and this needs to get done. I love Summit Medical, my complaint isn’t with them, it’s basically like what another reviewer griped- terribly, bad, bedside manner, from this office. Maybe they were all just having a bad day :(
• November 2020 by Londyn Y.
  I never write bad reviews.... but I can't hold my tongue on this. Went here for a Covid test because I had all the symptoms of Covid. Being that every place was booked near us or had a few days wait I had to go here (work needed me tested before my return). I called my insurance who said anything involving Covid would be covered.... however once getting to this urgent care they informed me that NOTHING WOULD BE COVERED... and it would be at MOST.... AT MOST.... 400 dollars for the visit. Ok fine, I had no choice..... I asked a nurse again while waiting on the Covid line the costs and she said the same thing... UP TO 400.... I also asked the nurse at check in.... she said ALSO 400.... NOT ONE OF THEM SAID IT DID NOT INCLUDE MY COVID TESTING WHICH IS WHAT I WAS THERE FOR and what every nurse whom I spoke to knew.... So I finally get the bill today and guess what it's 612 dollars....... 612!!!!! No offer of a payment plan.... nothing.... just pay before a due date which isn't even listed ANYWHERE ON MY BILL.. These people are thieves. I understand nurses are stressed... HOWEVER I ASKED THREE NURSE.... THREE NURSES....when it comes to bills and money they need to be more upfront with their answers ESPECIALLY DURING A PANDEMIC AND RIGHT BEFORE THE HOLIDAYS. I WILL NEVER GO HERE AGAIN. I am sorry if this review comes out mean... I just don't like being lied to.... or having information left out on purpose.... especially when it involves money..... I work part time because of Covid and I have no idea how I'll pay this in full since I budgeted for the 400.... DO NOT GO HERE..... ALSO THE DOCTOR I SAW SAID THE RAPID TEST ISN'T THAT ACCURATE. So there was a waste of 100 right there..... (after I already took it) Just wait to go to cvs or somewhere that is free.... this place is a scam......
• November 2020 by Monica Hartman
  Sorry about that Women's experience at Ob/gn. I've been coming to SMG for decades. The care at my gynecologist has always been excellent and at other specialists and staff as well.
• November 2020 by Katherine A
  The physicians are good. The nurses not so much. My daughter received 3 vaccines yesterday. 2 vaccines were given in 1 leg. The second vaccine was given in the vastus medialias instead of the vastus laterlis. As any healthcare provider knows, injections are NOT meant to be given in the inner thigh! By the time I realized where the nurse placed the injection, it was too late. NEXT time I would rather give the shots myself at least i know where the correct placement of vaccines goes. MIND YOU this was a "NURSING SUPERVISOR". What school did she go to ? If her practice of administration is outdated, she needs to be sent to a pediatric CE course on IM injections - Signed one very pissed off HCP and PARENT!
• November 2020 by Kathryn Balinkie
  I had an appt. With Dr Rau today.Everything went flawlessly!Appt on time,small wait for Dr. And good report.I have seen Dr. RAU many times and haveBeen pleased each time.