Cell Phone Stores in Westfield, NJ

“The store staff were cordial and respectful. There needs to be better communication between the customer before arrival of a scheduled appointment and what the customer needs to do. I was switching providers and needed to have gotten the process started before I arrived so I had to make a return trip. Otherwise I was happy with the service.”

“My friend who is 83 years old and I went to this Verizon store yesterday. The associate Cassandra was so very patient, helpful and professional in helping my friend to select her new apple phone. It took quite a long time to find the right phone, but Cassandra went out of her way to find what my friend was looking for. What an exemplary employee Cassandra is! We would definitely come back to this Verizon location. Thank you for your help!”

“I purchased three phones along with corresponding lines approximately two weeks ago, and I must express my gratitude for the exceptional assistance provided by both Aldo and the manager (him). Not only are they incredibly courteous individuals, but they also demonstrate a high level of professionalism in carrying out their responsibilities. I wholeheartedly recommend their services.”

“Taking time out of my schedule to write this review for my recent visit to T-Mobile’s Westfield location is a testament to the exceptional service I received, a standard I believe should be replicated across all locations. Immediately upon entering, I was warmly greeted by Eli, setting the tone for a remarkably personal and efficient service experience which is sadly uncommon these days. I’m a person who is tech-savvy but not the greatest and often finds call center interactions robotic and unhelpful. Eli's in-person assistance was worth commenting on and other stores should take note ( Will not disclose specific locations )My main goal for months was to add another line without disrupting my current plan or being upsold unnecessary offerings. Eli skillfully navigated my account right away while I was addressing my concerns. I’ve been an I’ve been a T-Mobile customer for over 20 years and especially since I have a multi-line plan, I am always exploring opportunities for cost savings, which was a bonus to me in addition to my main reason for visiting. His comprehensive knowledge of T-Mobile's services, coupled with the patience to tailor solutions to my specific usage and needs, was impressive.! This level of care and attention to detail was something I hadn't found in any other T-Mobile stores and the focus seemed to be more on sales than on genuine assistance.Eli’s dedication underlines the invaluable role of T-Mobile’s physical stores in providing personalized and knowledgeable service that significantly impacts customer satisfaction and loyalty. His efforts not only optimized my plan but also solidified my commitment to T-Mobile. A heartfelt thanks to Eli for making my visit both rewarding and enjoyable.”