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December 2023 by Michelle Bender
Staff goes above & beyond when asked, there is free breakfast every morning, however, they need to add a few more selections, for instance bagels & toppings as well as a toaster & bread for making toast would be nice. They almoost always run out of orange juice very early on and free all day coffee in the lobby should be offered.
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November 2023 by Frank Leo
Place was disgusting. Dirty towels left in bathroom. Refrigerator had rust all over the door. No top sheet just a comforter. False advertising no hot breakfast. Cereal juice danish or waffle. No eggs no sausage or bacon. Just horrendous. Location is great. But I’m shocked choice hotels would even consider this hotel one of there’s. Never seen such a disgusting Comfort inn before. Felt like a motel for vagrants. Should not be called a hotel. Should be listed as a motel. Complete deception. Never again. Stay away from this place its a dump.
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October 2023 by Matthew Dastoli
The staff was very nice but like the previous reviews, it’s all true. The shower had mold and a crack in the plastic so I can only imagine how much more there is behind the shower…..NEEDS TLC you owners should be ashamed! There is an Applebees next door which is a plus.
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October 2023 by Warren Haygood
Checked in, Room hadn't been cleaned (6pmish). TV in the main room ripped off the wall, propped up on the desk, toilet spewed water after flushing. 2 days later was told all was corrected... less water from the toilet flush, bed was made backwards (blanket/comforter with the sheet on top) lol... is this normal for ppl?
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October 2023 by Sandra Anderson
Margaret was great! Rooms damp, our clothing felt wet when we dressed. Sheets thin and bunched up, gross. Toilet seat broken. Black mold under tub mat. Breakfast poor. Really the worst ever presented in a Comfort Inn. $50.00 charge for pet in that hotel! Grounds, trash can overspilling with trash outside side door.Rooms: Large
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October 2023 by Todd Burns
We had a great experience for my first time I'm the area, Burlington is beautiful. The hotel staff was consultant's cleaning, went out of their way to help us book another day, and helped with everything we needed it. They seem to be working hard to make this a great experience for their guests!
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September 2023 by Jeanie S
Don't. Just pay a little extra for a nice hotel. I have never seen a Choice Hotels brand Hotel that is this bad. I stayed one night (was supposed to stay until Sunday), and checked out. The room was moist and musty, the floors were wet/sticky from the room being humid, bugs crawling on the floors and walls, and hotel looks nothing like the pictures on the site. Very, very disappointing.
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September 2023 by V P
Worst hotel you can ever stay in. Rooms have roaches and bugs. Rooms aren't cleaned, beds have hairs and the comforter had blood when we checked in. I asked the manager to replace the room, all he could do is, we are booked and there aren't any rooms available. The following day we asked for a room change, they gave us a smoking room that smelled like a cheap motel. I would definitely stay away from this hotel.
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September 2023 by Diane
DO NOT book here. They are running a sham! There is no housekeeping. The manager is aware the rooms are dirty but pretends like it’s just happened to be that one room. The only good thing after switching rooms and it was even more filthy was I left with a full refund. I was beyond shocked at this Comfort InnRooms: Disgusting
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August 2023 by r w
Just sad and maybe abusive. The worst hotel I’ve stayed at in while with NOTHING working. Lobby looked like they were storing old beat up club furniture, elevator left you thinking the stairs were a safer option, hallway outside our room smelled of pickle juice, the room itself was not clean and kinda greasy and too many broken things to list here. The breakfast was, well let’s just say, worse the pre-packaged junk food you’d pick up at a dirt road gas station. If this is what Comfort Inn is now offering I’d skip the brand at any price.Rooms: Disgustingly dirty and greasy. Everything was broken and bathroom was not somewhere anybody would leave and feel clean.
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August 2023 by Alexander “LEX” Smith
1. Comfortable hotel located next to a Cracker Barrell and AppleBees.2. Friendly and helpful staff. Accomodated all of my needs such as extra towels and sheets.3. They have a pool and a small fiTness cenTer.4. The complimentary breakfast wasn't too bad. Make sure you wake up EARLY because a lot of the food was gone when i arrived there at 9. The Front desk agent was nice enough to make me a fresh pot of coffee. I appreciated this!5. Room was clean and recently renovated. The hardwood floors made the stay extra pleasant and SANITARY!! Very important. Bathroom was a little bit old and not ventilated. This could have been better.Noteworthy details: The cracker Barrell store/restaurant is SO convenient for eating and shopping. You can get all kinds of souvenirs from there. There's also a WalmarT supercenter about 3 miles away for anything you may have forgot at home.
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August 2023 by Melinda-Sue Beltran
We usually are not fussy guests, ( l've worked in hospitality for several years and I have traveled a lot) but this is by far the worst hotel we have been in. The room was a disaster, dirty and infested by cockroaches. I have been in youth hostels in Thailand that were cleaner. The kids were crying. There was no way we would spend the night there. We went to the Hilton garden inn across the street and it was perfect. Still trying to get a refund from comfort inn. Don't understand either how this could be a functioning establishment.
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August 2023 by Tiasha Forrest
When I first checked in I was gracious and warmly welcomed by a nice young lady named Margret. I had no idea that she was the General Manager. I found out that she was the Manager when she came to my room to help me work the television. I was impressed because she came to do it instead of saying that’s not my job. You can tell when a person cares when they say it needed to be done instead of it’s not my job. Throughout my entire stay I observed the General Manager Margret just being the Jack of all trades. In my opinion she cares about the safety comfortably of the guests and the upkeep of the building What really made me give five stars was the honesty of the cleaning staff who turned in my gold ring that is the most important and precious thing in my life. Why? The ring was given to me for a Mother’s Day gift from my son who was tragically murdered at the age of 22 due to gun violence. I had no idea I left it there. They could have kept it. I have already checked out. After I checked out we went to Cracker Barrel for brunch. They went out their way came to the restaurant and gave me my ring. I’m thanking God, the General Manager, and cleaning staff. And in that order. I’m humbly grateful. They didn’t know how important that ring is to me. My dog was treated as if he was Gunther the world richest dog. .Rooms: In my opinion the best thing about my room was the comfortable bed. I slept so good. I wish I could have taken the mattress home.Safety: I developed anxiety after the death of my son who was tragically killed due to gun violence at the tender age of 22. The anxiety makes me feel like I’m in danger or I’m not safe. I felt safe when I seen high tech cameras covering the entire building inside and outside the building I really felt safe when I observed staff watching the crystal clear tv screens that was located at the front desk. When I went outside to read a book and enjoy the scenery I observed the General Manager Margret walking around the entire building checking in on things. I was impressed and I felt safeFood & drinks: Tasty fresh healthy breakfast that’s included with the stay. The perfect way to start your day
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August 2023 by Joe Joe
This place was gross and unsafe. The smoke alarm was covered in blue tape and the room was not cleaned well. Just check out the pics to see for yourself. Not deserving of the Comfort Suites branding. Nice staff tho.
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August 2023 by Angela Groves
NEVER EVER AGAIN!!!! Ever!!! This is the most disgusting comfort inn I’ve ever walked into. I don’t even understand how it’s a functioning establishment. The lobby furniture looks like it came from the dump if that says enough. There’s bugs everywhere. Found dead roaches all along the bed encased with a bed bug protector. Pool is out of order still filled with nasty water. The stairs and side doors are not accessible while the elevator is beyond dirty and only one out of two work. You’re better off sleeping in your car! Negative stars!!!!!!
