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October 2024 by Caroline Hernandez
Hair type: Cut not perfect.
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August 2024 by Anna Smith
This rating would actually be a zero if allowed. The following unprofessional service occurred on Monday, August 12, 2024 when our 3:30pm appointment was dismissed by the stylist, Nancy.
When we arrived, she was immediately rude and bluntly told my daughter that she didn’t have time to do a full-head of highlights because she gets off at 5:30pm. Nancy was extremely condescending and aggressive and stated in a nasty tone, “Why didn’t you come this morning.” My daughter replied that she made the highlighting appointment online and the online reservation was confirmed for the requested treatment for 3:30pm. Nancy was annoyed and seemed in knowledgeable about the online reservation system. She told my daughter that she would only have time to do a half head and walked away to take payment from her last client. I suggested that we make an appointment with a different stylist for another day/time as it was obvious that this stylist didn’t want to do her hair. She wanted to stay and said would settle with just getting half of her head done because she has too much to do before leaving for college in a few weeks. We quietly sat and waited for over 15min for Nancy to return to start. Nancy never came back. We finally got up and walked to the front where we saw Nancy just hanging out at the register with other staff. She made no effort to apologize for any delay or inconvenience. It was obvious that she had no intention of doing even a half head of highlights. I’m guessing she only said that option in hopes we canceled.
The corporate offices of JC Penney would be appalled to know how unprofessional their in-store hair salon staff are in the Wayne, NJ Willowbrook Mall location. Not only did the salon lose a minimum sale/fee of $175 for the scheduled full head of highlights appointment but JC Penney also lost store revenue we would have added to their bottom line yesterday as we were planning to go back to college shopping after her hair was done. Big loss - as my daughter is an incoming College Freshman who needs dorm supplies and clothes (she wore a uniform in high school). JC Penney should consider getting rid of their salons and rent to a vendor who wants to be there and would help keep clients in the store to shop.
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May 2024 by Warren F.
Visited JC penny at the new location in the Willowbrook mall NJ where the men's dept was just ridiculously hot. Every one was complaining and feeling sick. Had to leave immediately as I had an immediate headache could barely breathe . Absolutely no way & no condition to shop for anything. Being a Saturday, there was not a single attendant or Manager in sight
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January 2024 by Angela Salinas
I really liked the arrangement they did to my hair, I recommend them, they were very kind.
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January 2024 by Roxy Nava
Love Aubrey's service! Always my go to!
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December 2023 by Marianne W.
JC Penny is a historic department store. My family has been customers through the generations. I have been to Wayne to the Mall many times over the years and I'm not sure why my review and photos are missing. Naturally I would be with my daughter and we always enjoyed shopping at Penny's. One year for my birthday I purchased myself a pair of Pearl earrings. The brand is Sofia. Since the time I purchased them they have gone up in price. I'm very disappointed that the pearls keep falling off. Luckily I'm at home and I haven't lost the pearls yet! My daughter keeps gluing the pearls on. I've tried to find the company website to write to them. I didn't pay Penny's for the insurance. Bottom line of the story is that if you search this Sofia brand pearls Penny's pops up! They carry inferior jewelry in my opinion. I won't shop the jewelry department again! My recommendation is....Do not buy this brand of pearl earrings!
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October 2023 by Mary Ellen Jackson
Carlos is the best!! He is very pleasant, his talent surpasses many. The people that work here are all nice. We haven't had a bad experience yet! Very clean and warm atmosphere.
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October 2023 by Irfan Khan (Khan)
They have good pickup service but in store people are not helpful.
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June 2023 by Roddy R.
Had what we needed and got efficiently on the first floor. Second floor a different story as there was no one at the register. Waited and then had ti put the towels down that I wanted.
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April 2023 by Carol C.
While the store is pretty good, the women's dressing rooms are terrible. Always dirty can tell when they were last cleaned. Problem also women's dressing rooms only one ever opens . You have to go for one side of the store to the far side. They used to have four open one near the front one on the left side and two in the right side. Then forget the lines when one open . I put stuff back to avoid standing there. The store needs to value people and their time more.
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March 2023 by bestlatindj usa
WORST MANAGEMENT I EVER SEEN SO RUDE WITH THE CUSTOMER
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March 2023 by HOT Mix
the management of this place so horrible
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January 2023 by Michael E.
Every time I go into this JC Penny it feels like they're edging closer and closer to going out of business. There are no salespeople on the floor (at least I haven't seen any). So forget about finding someone to ask a question, or help you with finding something. The only employees you do see in the store seem to be working exclusively at the check-out registers, of which there are too few and the ones they do have are understaffed. It's actually a mystery. Someone must be putting out the stock. Where are they? The only reason I'm not giving this store one star is the staff I have interacted with have all been very nice despite being overwhelmed, and the merchandise they offer is still what I'm looking for, for the most part. The real tragedy of JC Penney is they used to be my go-to store for everyday clothes, which I'd shop at monthly. Now I rarely go there.
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December 2022 by ROSANNA Hair colorist & hair extension
(Translated by Google) Very good products, friendly service and good customer service, very professional work…(Original)Muy buenos productos amabilidad servicio y buenas atenciones al cliente trabajo muy profesional…
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September 2022 by Barbara D.
JC PENNY can send you your item, if they are WRONG, with the ITEM, they will NOT give you back the 9-10 dollar shipping fee. DO NOT SHOP JC PENNY ON LINE EVER.
