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January 2024 by Priscilla Morrison
I was very happy with CubeSmart's prices, and Randy and Sue in the office couldn't be more helpful and efficient. However the reason I'm giving a three-star review is the things near the front of our storage unit had gotten damp and moldy.
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October 2023 by Corinne Loftis
My father recently had to move storage units as his rates had been raised dramatically at another storage facility. He found this CubeSmart and the two people working in the office couldn't have been more helpful. They told us exactly how much he would be paying (which was very reasonable) and told us that if we ever needed help to let them know and that they would see what they could do. Very generous, friendly and informative people all around! Thank you!
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October 2023 by Debbie Capanna
I was extremely impressed with the customer service I received.Randy and Sue both have gone out of their way to help me with some issues. Very happy with my experience. Randy and Sue represent your company well.
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October 2023 by Dawn Carr
After my POD was never delivered, as scheduled (TWICE), I called CubeSmart and within minutes I was set up and able to move into my unit! I paid for the first month on August 28th and we were all moved out of there by the 11th or so. The staff was very friendly and helpful the entire time! When I saw that I was charged for a second month, I called because we were already moved out. Without any questions, they refunded my money and were very helpful! It turns out it was actually our fault, as my fiancé thought I was calling to cancel the unit and I thought he was telling them when he went there. They could have just said it wasn’t canceled and charged me, but their customer service is fair, kind, helpful and accommodating! I would use CubeSmart again for any storage needs and I highly recommend them to anyone else in need of storage! Thank you for relieving so much of my stress!
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October 2023 by Kathy Plasket
Cubesmart raises your rate every year. I can not afford $499 a month for a unit. I think they should cap the units price at say..$300 a month I had been using Cubesmart for about 10 years and it was $170 a momth when I started and had a price raise every year unti I realized it was cheaper to go to a different storage company plus pay a moving company then it was to stay with Cubesmart.
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October 2023 by Scott Weinstock
Randy was very helpful and made the process very simple and explained everything very well. As well as Sabrina. Super nice both of them and very helpful. Thank you guys!
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August 2023 by Larry Calloway
The workers are real nice and cube has the best prices around.
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August 2023 by CJ Maurer
Easy process getting a storage unit. Easy bill pay. Easy process being done with the unit.
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August 2023 by Kelli Mackey
They are so nice and so helpful. The unit is so clean too!
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June 2023 by Steve S
Decent storage. Just got ridiculously expensive after introductory pricing. It was worth it for us to buy a shed.
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June 2023 by Nicole Berry
Customer service was amazing - so understanding and like dealing with family members (the good ones).
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May 2023 by Fred K.
They raise their prices regularly. Started out paying $80 a month four years ago. Just raised the prices again to $240. Not sure how they can just do that, read your contracts better than I did.
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April 2023 by Tammy Marie (Air I Breathe)
The storage facility was great. I love how I can easily access it after hours. I had another larger unit elsewhere and needed to consolidate, which is the only reason I closed out my account. Randy personally assisted me with the closing of my account, making it seamless and without any issues. I would recommend and use CubeSmart again!
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April 2023 by Kristen Taylor
Cubesmart in Sewell is definitely my go to for storage. They are so helpful and friendly!
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March 2023 by Robert Foote
Customer service was superb, facility was clean easily accessible and the prices are right