-
November 2023 by Lyne Walke
THIS IS THE WORST EXPERIENCE! This place is horrible. I reserved a rental vehicle online for this location. Once my flight landed the Budget shuttle picked me up and took me to the location. I have never in my life felt so disrespected & humiliated by the manager Andre and his staff. He told me he didn’t have any rental cars and told me the only thing available was a 12 Passenger Van and for an extra $15.00 a day an electric Mercedes. I told him I was not comfortable driving a 12 passenger van, I’m a small woman. And asked him what else was available? He finally admits he has a small electric Kia available. Then all of a sudden he tells me due to my attitude, he was not renting to me. Now, I didn’t say anything to him or raise my voice. He said, I don’t want you at my location and started yelling. I went outside and flagged down a Mercer County Sheriff and explained to him the situation. He just so happened to be riding by. FYI…The police have a station on the airport grounds. The sheriff asked me what happened and I explained I was refused service and that I have a reservation. Him and two other officers went inside and asked to me to stay outside while they spoke with Andre. The police finally came outside and said that there is a rental car available and that they will make sure I receive a vehicle. They went inside with me while Andre rented me t It took me flagging down a police officer in order to rent a car. I made a police report and corporate will be contacted. I’ve never been treated like this in my life.
-
November 2023 by Jim Barnes
Upon the initial pick up from Budget Rental at the Trenton Airport, I was expecting the vehicle provided on the contract, a Tahoe. The reservation was made over two weeks in advance.This was after the representative arrived to open the office door at 9:00 a.m. on the dot. As my pickup time was 9:00 a.m. I arrived at 8:30 a.m. and waited outside with several other customers patiently.According to the wording the contract stated the vehicle was a Tahoe (or similar). Another Tahoe I was informed by the representative that a Tahoe was not available.Although a previous customer left in a Tahoe (green) before me.I then inquired about any other "similar " vehicles, a Suburban perhaps. I was told, sorry we don't have anything available.I was given a Ford Expedition instead.Although after further discussion, in resolve my contract was modified, and fee with taxes was reduced by the representative as a good gesture I believe.However, the inconvenience for my constituents and business partners was not pleasant.If the contract says TAHOE...it should be provided, especially if you make reservations in advance.Sincerely
-
September 2023 by Gerson Rosenbloom
This is one of the worst rental experiences ever. Despite emails stating that they're located in the terminal, their actual location is a mile away. It took half an hour to get the bus, and when it arrived it was literally falling apart. Once at the facility, there was a huge line with no Fastbreak service available. Next time, I'll rent from Enterprise with is location in the airport terminal.
-
September 2023 by Nikomiko
Andrey the guy who runs this place is so cool, probably the nicest dude I've met at a rental agency. Vehicle was super new, super clean and handled great. Next time I come to TTN I'll definitely be renting from him.
-
September 2023 by Darryl Ronan
Even though other customers were shockingly rude and impatient, that staff always maintained a respectful and cordial tone when speaking, and were very clear with any and all instructions. Their service was very quick and efficient, and respectful.
-
August 2023 by Binyomin Rosenberg
The most amazing car rental experience I've ever had! The staff are courteous, patient and a pleasure to deal with. I've been renting here for more than 10 years and never had an issue.
-
August 2023 by Monica Conover
Omg...the best customer service I have received in a long time. The manager Andre was so professional and very nice to everyone he help. Keep up the great work.
-
July 2023 by Erik Lomas
Staff was amazingly helpful throughout the entirety of the rental. They allowed me to pickup the vehicle after-hours when my flight was delayed and i had no issues when extending or returning the rental.
-
July 2023 by Izabela Grzebyk
Could not recommend this place enough. I needed a car while my car was getting its engine replaced and I had no issues with extending the rental. The service was quick and fantastic, everyone was courteous and helpful.
-
June 2023 by Alina Marone
Easy booking, great car, very courteous staff. Don't overlook choosing Budget just because this business is not AT the airport, it is very nearby, they'll shuttle you, and is a great option.
-
June 2023 by Amanda Brown
First time ever using budget rentals ,there isn’t a single person in this office that has any hustle under them. Waited over an hour for pick up, was met with rude customer service and then upon returning our vehicle we waited again for the manager to return because no one was at the office at all during the day. This experience alone has put a bad taste in our mouth with budget rentals . We will not be repeat customers.
-
June 2023 by dawn k
The staff at Trenton -Mercer airport facilitated my after hour car rental for me with patience and professionalism. They were helpful at the pick up and drop off. Thank you.
-
May 2023 by Kimberle King
I love renting from here, great prices and quality service! They make it a smooth and easy process. We felt valued as customers. The cars have always been above our expectations. Thank you! Will be back. Kim K.
-
May 2023 by Diane Jones
Great experience, courteous customer service, clean car exactly what I ordered , I was in and out with expediency.Thank you Andrea and staff at Budget Rentals in Trenton - Mercer Airport.
-
April 2023 by Susan McGrath
I was surprised that the rental building was outside the airport but the shuttle service was quick and easy. The helpful and friendly staff made up for the short travel to and from terminal. The car was clean and got great mileage.
