My 30 yr old watch hasn't worked for a long time! It means a lot to me. I asked them if it's possible to send away to manufacturer, they did!!!! No one else would... it's working and I am so thrilled ? Thank you❤️
January 2024
The CSR were excellent, I went in too have them fix my necklace and before I knew it the girls were cleaning my watch and I purchased a new necklace . While my first necklace is being fixed. By the way my necklace and watch were purchased at Kay’s jewelry..I love Kay’s I definitely tell all my friends about the service.
May 2023
Melissa and Alice are the most professional people I have dealt with at Kay jewelers. Customer support was very rude to me and they made me go from mad to smiles inside the store. Wonderful employees you guys have here and lucky to have because customer support was 0 help. Helped me with the ring my fiancee wanted for so... read full comment