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September 2024 by darren brown
Worst service dept ever
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September 2024 by Joanne Ribe
Excellent fast service! Everyone is very friendly and helpful with the entire buying process.
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September 2024 by Stephen Huber
Anthony is the best salesman I know... My wife and I drove 40 minutes to see him instead of a 5 minute ride to Dodge by my house
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September 2024 by Russell law L
Very fair and professional service
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September 2024 by Sara Buendia
I recently had the pleasure of purchasing a car from this dealership, and I couldn’t be more satisfied with the experience. The customer service was exceptional from start to finish. Nick, the car seller who assisted me, was knowledgeable, patient, and genuinely committed to finding the perfect vehicle for my needs. He answered all my questions and made the entire process smooth and stress-free. I highly recommend this dealership, especially if you have the chance to work with Nick.
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September 2024 by Celesta Capizzi
I was treated with courtesy and respect. Edgar and Nina did everything they could to help me get the car I had chosen.
Thank you!
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September 2024 by Steven
Good service appointment was on time everyone courteous, and efficient highly recommended
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September 2024 by Tammy Degrazia
Kristina was wonderful! I highly recommend Franklin Sussex Auto Mall! We will be back!
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September 2024 by Doris Gleason
Love the staff at Franklin Sussex Auto Mall, especially Pam in customer service.
She keeps you updated, is fast on her feet and super knowledgeable. She’s one of the reasons, among several, that I remain a customer.
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September 2024 by Sherry Minervino
There was no pressure to buy. My salesman was courteous and professional. They had the inventory I wanted. I explained were I needed my monthly pricing to be and the he did everything to get me there. From salesman to manager to financing, I say, it was seamless. I was not intending to buy that day, but everything fell into place. They made me feel confident in every way. I would recommend Franklin Sussex Automall hands down. Very kind and caring people. I want to personally thank
Nate, Nina, and Tom.
Since I've had my jeep I've used the service department several times. I'm pleased with the service and their attention to my needs. Their shuttle is a great service as my jeep had to be in the shop for the day. It was a pleasure to have my jeep serviced there. Very nice friendly people all around.
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September 2024 by Silent John
? the 4xe is like a 90s wedding,,, it does the electric boogie woogie. ?⚡️⚡️? c'mon.
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September 2024 by john murphy
The Parent Company that now owns Jeep,Chrysler,Ram,Dodge, Alfa Romeo,and Fiat, Stellantis is the worst customer service organization I have run into.
It is imperative that you choose one of their Dealers with the juice to properly navigate the warranty and recall processes.
With out the proper Dealership, which Franklin Sussex Automall is one of them. The MFG Stellantis would have me and my family driving a dangerous vehicle.
So I thank Pam from Jim Testers service department for doing the right thing and ignoring the recommended solution from Stellantis and putting me in a loaner so I could continue to take my son to his medical appointments in a safe vehicle. Which is why I purchased the new Jeep in the first place.
Buy for Dealers support.
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September 2024 by Christopher Van ness
All I can say is EDGAR is the guy to deal with, down to earth not pushy at all but made very valid points he listened to what I wanted and made recommendations off that. Due to him being honest upfront and no b.s. kinda guy he got my sale. Also huge thumbs up to his negotiation skills and making the deal happen. The finance guy along with Edgar is huge asset to franklin sussex. I will recommend everyone to Edgar
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August 2024 by Marian Burkett
Emily G. Was great to work with , she is very Knowledgeable and very pleasant to work with!
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August 2024 by Martin Joyce
Its always a pleasure going to fsam
