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August 2024 by David Boyd
I had a negative experience in that business recently. a female employee made an inappropriate comment about my physical appearance! I shouldn't be sorry that I'm mentally disabled. The person I spoke with apologized and admitted that the employee was drinking and had one sip of wine because it was somebody birthday. That's unacceptable! And doesn't excuse the unprofessional behavior I won't be going back.
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January 2024 by Andrew Esch
Don’t trust these people. I ordered an item online and received confirmation of the order. After a week with no shipping update, I called the store and was told they had sold the last one right before my order was placed. They made no attempt to notify me and they continue to list the item for sale on their website. I wouldn’t have known if I hadn’t followed up because the item was meant as a Xmas gift.
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December 2023 by Andy E.
Don't trust these people. I ordered an item online and received confirmation of the order. After a week with no shipping update, I called the store and was told they had sold the last one right before my order was placed yet they made no attempt to notify me. I wouldn't have known if I hadn't followed up because the item was meant as a Xmas gift and the woman I spoke with said I should have expected it because the company no longer made them. They continue to list the item for sale on their website
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November 2023 by Harold Kreis
Mary is a gem!
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October 2023 by The Critical J.
pros: this is the best crystal place ive ever been to. They had all kinds of themes here including Disney. They also had a toy section which consisted of Funko pops and action figures. prices were reasonable and the quality was present CONS: The staff was nice but one lady was just pushing sales onto us. She kept trying to convince us to buy things which i'm not a fan of OVERALL: As long as you're not bothered by pushiness i highly suggest coming here for toys or mainly crystal figures
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August 2023 by Viktoriya Homan (Divine-Dolls-Creation)
Horrible online shopping experience it's been 2 weeks since I placed order, no shipping, no answering to my multiple emails.They don't even pick up the phone. The message saying mailbox is full call back later. Had to open a case to with my bank to get my money bac, still waiting. The worst store to buy from.
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June 2023 by Adati Tarfa
Absolutely love the collection here! Very lovely and engaged staff. The Swarovski items are very lovely and worth the price!
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June 2023 by Rachel Reina
This is a fun store and the young people who work there are friendly and helpful.
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April 2023 by Greg Fulop
Very knowledgeable owner, wonderful shop for collectors and browsers alike.
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March 2023 by Porygon 1
Prices are absolutely absurd. Especially the funko pops, if you want to get one for regular price then you gotta wait until it goes on “SALE.” ? they tried selling me a funko pop for $60 and when I asked to look at it the back of the box looked like it got stuck in a wood chipper. I immediately said I wasn’t interested and that bothered the lady. Store itself has no focus. Like is it an antique store? A comic shop? Make up your mind. Looks desperate. Theres even junk there that shouldn’t even be sold. Place is like a goodwill for rich people. How does that even work? Lol. Anyways I cant wait till they go out of business. Hopefully we’ll get a store that isn’t trying to scam every customer. Would love to know when the going out of business sale is though. Maybe I can get a funko or two for a reasonable price.
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October 2022 by Priscilla S.
been here several times and this place loves to charge full price for items allegedly 'on sale.' uncomfortable that owner seems to vet her own customers. agree w/ other reviewer that she talks way too much, even to the point where i assumed it was on purpose at the register so her daughter can quote you one price yet charge you for more. also, the back toy area is a mess and not well lit. a shady place literally and figuratively. never going back.
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September 2022 by Tasneem Abdelsayed
I absolutely loved this place first time I visited with a friend I was greeted kindly and the environment is so sweet. I spent time speaking with a customer on what to get because the selection is huge!!!! I got a little Disney stitch figure from the display and is adorable!!! The woman at the front desk was working on calls but made sure to talk to me before I left :) :) incredibly sweet and offered me and my friend a job because we loved our experience so much I will definitely be returning!! Maybe even working there :)
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September 2022 by Lee C.
Upon placing my very small order of one item, the only communication received from Crystal Palace was an email receipt and then all went silent. Clearly on their invoice it states shipping will happen in 5 to 7 days. And when a dozen days passed by with no change to my order, no shipping email, no nothing....I decided to cancel. And when several emails to Crystal Palace went unanswered....I thought it a good idea to warn my credit card about flagging this company should they decide they eventually wanted to fulfill my canceled purchase.
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August 2022 by Chuck Mound
For a place to be in business for 30 years on Main Street in Somerville, they must be doing something right. We were greeted nicely and provided with a high level of customer service. Around every corner, they had so many different collections of items. I would imagine there would be something for everyone here.
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March 2022 by Jason O.
I go there sometimes they really nice people but I'm a pop hunter and their cheapest pop there is a 30 dollar figure when it's only worth 11 dollars and the chases that they have to go towards from 70 to 80$$$ when they are usually 30 to 10 $$$ but overall very good
