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May 2024 by Prina
Don’t waste ya time. It’s not a real bank for actual people. No tellers and atm is broke or not giving out cash most of the time. Im so mad. Then it’s 10am and not even drive thru open. It’s the only chase around here.
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May 2024 by M Moore
Have had two occasions recently to go inside the bank to work with a banker. They have been very accommodating and helpful. I am doing more banking with them after having so many bad experiences with my other major bank of 20 years who have less helpful and less nice people working there. Chase facility is very spacious and nice also.
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December 2023 by B S
Hell to get to,rude window ladies
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November 2023 by Christian Cruz
Good Cutomer service! Greeted as I walked in and was guided to the tellers
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October 2023 by Sai Oleti
Terrible bank and terrible customer service, waiting took forever. Had to just get up and leave because it was taking too long. Dont come to this branch if you want stuff done. Would give it 0 stars if I could
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October 2023 by Illya Vogel
Help me and my girlfriend set up accounts and were extremely respectful.
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July 2023 by Hajime T
So slow.
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April 2023 by Brad K.
The Pennington branch of Chase Bank, a true bastion of dependable service in an uncertain world. Though my experience with other branches has been a wild ride, this establishment has remained steadfast in their commitment to excellence. While I conduct most of my banking online, I am always struck by the personal touch displayed by the employees when I do visit in person. They seem to remember me, not just as a customer, but as a fellow human being. In a world where everything is becoming increasingly automated, the Pennington branch of Chase Bank reminds us that there is still value in the human touch.
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April 2023 by Vanessa A.P.
Unfortunately, this is a poorly managed branch. We walked in to make an appointment and returned for the appointed time, but there was no record of the appointment. Very unprofessional, particularly when we were speaking with the same banker that supposedly made the appointment.There is another customer here that is having problems with their small business customer banking because this branch did a poor job issuing a check.
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December 2022 by Paul Manley
Had a number of transactions to complete. Narind, one of the bankers there was so helpful. He explained everything clearly. All the staff I have met at this branch have been so pleasant and helpful.
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August 2022 by Robert Baran II
I went to this branch twice once inside and once outside through the drive through. I received a money order back from The Board because i over paid THE WOMEN IN THERE WOULDNT HELP ME TELL ME I HAVE TO GO TO THE HOOD IN TRENTON IN ORDER TO CASH IT! So instead od them depositing it they want me to get shot to cash a money order for 340.00$ Unbelievable. I have over 50,000$ in my accounts in that bank and they can’t help me!!! Unreal WORST BANK EVER!!!! Do not go there if you want help!!!
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June 2022 by Waqas Latif
I have made 5 calls today at this location but no one picks up the phone. I needed help with notary, went to the branch to get notary but notary was not there. One of the chase bank member took my name and number and told me she will call to let me know when notary will be in branch, I haven't received the call back yet. I asked her when will the notary will be in, she said she don't know, really!!!!!!!!! you guys do not know the schedule of the employees.Chase Bank and this branch manager should wake up from the sleep nap he is taking one and pay attention the customer feed back of 1 starts they are getting.
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March 2022 by Robert and Amanda Baran II
I went to this branch twice once inside and once outside through the drive through. I received a money order back from The Board because i over paid THE WOMEN IN THERE WOULDNT HELP ME TELL ME I HAVE TO GO TO THE HOOD IN TRENTON IN ORDER TO CASH IT! So instead od them depositing it they want me to get shot to cash a money order for 340.00$ Unbelievable. I have over 50,000$ in my accounts in that bank and they can’t help me!!! Unreal WORST BANK EVER!!!! Do not go there if you want help!!!
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June 2021 by Michael Wyszomierski
Chris, the employee who helped me redeem a savings bond, was friendly and helpful. This is a nice, clean location.
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April 2021 by Susan Ritchie
The couple of times I’ve been in here to do banking, the staff couldn’t have been nicer, or more helpful.
