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August 2024 by Lawrence Kantrowitz
Left my car for service with clear instructions on what was important and when I needed the car for work. After a day and a half they still hadn't even looked at it and it would be impossible to get the work done in time. A total waste of time and money
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April 2024 by Christy Caruso
Finally bought the car of my dreams- a Lincoln. I’m so glad I bought it from Malouf. Chris Fitzgerald, my salesman, was awesome to work with. Friendly, attentive, and very knowledgeable. Don Brown, sales manager, was always available to help and easy to work with. Easiest, best new car experience. Everyone..if you’re in the market for a Lincoln…you know where to go!
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October 2023 by Christine H.
Service is terrible, they lie and they have had my car for 2 weeks and of course they wont give ne a loaner
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October 2023 by Pablo G.
Waited two full hours for a simple oil change. Back to Jiffy Lube for me. They, also, charged me more than at any other place i've been to.
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August 2023 by Barbara Gayda
I highly recommend Malouf Lincoln for anyone considering purchasing an auto!!!I was treated with respect and felt Marlo (sales) listened to my issues and was there to help. She was knowledgeable about the auto, the process of buying the car, and was dedicated to customer satisfaction. I did not feel any high-pressure sales.Don (sales manager) was also knowledgeable and reassuring about my concerns.The customer focus continued on the day I picked up the car. I was given a facility tour, met key folks that will be assisting me for the time I have my car, and training on the technology options in my car.I was given a clear, detailed explanation and understood my pricing and financing.I felt like a part of the Malouf Family. I plan on being a lifetime customer.
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May 2023 by Victor F.
Came in to buy a ford explorer and was matched up with Mo Lange and go took the time to understand what I wanted and to show me whatever vehicles I wanted to see. He was efficient, friendly and fun to negotiate with. I walked out of here today after buying my ford explorer feeling great and having a great experience. Top class customer service by Mo was the highlight of my visit.
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March 2023 by Kevin M.
Chris was very good about keeping me in the loop with my order. I ordered a ford maverick, and it takes a long time to get those made. He kept me in the loop. Thanks, Chris!Edit: I received the truck, couldn't be happier with Chris or Malouf. They knew I went through a lot waiting for Ford to build the truck. There was also an add-on that I wanted removed, and it wasn't too much of a headache. They understood and didn't make a fuss. Very professional and I'll be a returning customer
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December 2022 by Anthony Sterlacci
Worst possible customer service, I spoke with a sales guy (I never got his name) and then his boss, Gram. Long story short, I leased a vehicle in NY, I want to purchase the vehicle now. After speaking with the dealer in NY and Ford credit, they both told me to go to a dealer closer to my home to file the paperwork. I was told at Malouf that because of a bad past experience with another customer, they would not help and told me to go back to the original dealer. After I left, I again called Ford credit to confirm where I could go. He assured me that I should have been able to take care of it there, and he apologized for them. They won't be seeing me in that dealer again for any business. Zero stars would be more appropriate for customer service here.
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September 2022 by Ronald Brown
Priced to high and there was negative feedback on my repair and i was not asked if I wanted to repair any part of my repair request. i felt with the high price and negative feedback that they did not want to invest time in the work. I was very disappointed .
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September 2022 by Ralph Sena
The knowledgeable service staff at Malouf Lincoln consistently provide excellent and timely customer service.
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September 2022 by Robert Zamorski
For many years, MALOUF has gone way out of the way to give me the best service in all departments.
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September 2022 by Robert B.
I am beyond upset with this dealer I took the vehicle to be fixed but instead of them fixing the problem they damage the vehicle by using wrong coolant, the air conditioner was not fixed and they lied that it was, I paid a lot for the services I lost days at work but ended up having more issues than I had before, I complained with the manager about it but they took the money and do not want to give me a refund.
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September 2022 by Joe Matos
Professional & Friendly Staff.
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September 2022 by kuntal dutta
Just step in as a walk in customer and you will realize the reason. I am sure it was not just me.
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September 2022 by ryan mccabe
Very helpful, and explained everything Very thoroughly. Didn't feel rushed at all. Over all Very good experience. Thanks Mo
