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October 2024 by Frank Speers
Damaged my daughter’s Acura’s whole exhaust system while towing it and told her to prove it. Now the poor kid has to shell out $1800 to fix it. Totally ignored her calls. Hope they can sleep at night running this shady business. Please spread the word. STAY AWAY!
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October 2024 by Jennifer Lynskey
The tow guys were great. We got towed by John’s Main twice. Once from the NJ turnpike after mechanical failure then towed to the dealership because the repair was under warranty. We didn’t have any work done at the facility, but the staff we dealt with were all friendly and helpful.
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October 2024 by Marcus Carlo
Horrible service they charged me 450 for a 5 min drive from where they pick me up to where they dropped my pickup at. They also damaged my driveshaft with there flatbed costing me another 800 to get that fixed. Place is run by a crook and a thief.
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October 2024 by C Hoy
My car was towed in the morning. I went same morning to pick it up. When I called to ask about if it was ready for pick up, the fee, and any other information, they directed me to text a different phone number. I asked the same questions in text, they refused to tell me a fee, and I had to repeatedly ask what was needed, how much to pay, and how to pay. Finally they directed I could pay by card, not cash, but still refused to tell me the fee. I arrived to get my car. They insisted I pay before seeing a receipt. Then they gave me a boilerplate form that included the total I just paid, but stated an additional processing fee would be charged. I questioned them on it, they said there was nothing like that on the form and that I couldn't strike out the language. After a back and forth, I documented the amount listed was the total already paid and struck out the additional processing fee since I had ALREADY PAID IT. Finally after retrieving my car, I find out they damaged my car in towing. The steering wheel and tires are now misaligned. I again called the shop to document the damage, they asked if I wanted to complain and that I'd need to fill out a form at their office. I asked them to email it to me, and gave them the email, which they ALREADY HAD from me retrieving my vehicle that morning. I had them read the email back to me. The number of mistakes and type of mistakes in it were so bad they had to have been intentional. I corrected them and had them read it back to me, they said they sent me the complaint form. They never did! So now I'm here to document (1) their sketchy payment procedures that could only be to squeeze out more pay and (2) them damaging my car in towing and then finding ways to avoid documenting the damage they did to my car.
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August 2024 by Alex Seidl
The manager was very rude to me and two other customers. They damaged my brand new ford explorer and refused to fix it. I would not recommend going to this place of business at all.
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August 2024 by dawnr91972
As far as price I feel we were not treated fairly. However, the ladies in the office were very accommodating and friendly. Huge shout out to George our tow driver and Jose. They went above and beyond with customer service. They helped us get through a very rough day!
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July 2024 by Edward Monasterio
The woman with black hair was very unprofessional. She was on the phone the whole time while "helping" me and being just over bearing throughout my whole experience.
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June 2024 by Will Cubero
This place needs to be shut down. Their entire business model is dependent on unreasonable parking laws in Hoboken and jersey city. Absolutely trash, scam business.
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June 2024 by NINCHE TRANSPORT
This is a criminal organization.. all they do is still from you and find ways to make you loose your property by charging crazy amount of money…if any one ever told me, this can be happening in America, I will say it a lie… they steal your property, you report to the police and the police do nothing… stay away from them… they are highway robbery gang..
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June 2024 by M A Cruz
Thank you for the excellent service and professional management in towing my vehicle after my car accident. Such honest service. My vehicle was beyond repair but all my contents remain inside which makes me so happy to give you all our blessing ? To many more years to all for your Great and Excellent Service.
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June 2024 by NICOLA ALUOTTO
I want to share the excellent and great experience with the staff at Main Auto Body. Quick assistance on retrieving my personal belongings after our car accident on May 30. Everything resolved on one trip which provided me with clear ease. All did their duty on making it stress free for us after a stressful lost of the vehicle. Thank you again ?
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June 2024 by Howard McPherson
My car was involved in an accident, and Main autobody towed it. I could not have been happier with the service the honesty and the trust they made me feel. It’s always nice to know that your car is in good hands. They did the bodywork to the car and it couldn’t come out any better I think you.
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June 2024 by Zay V
Oh this is WORST Place in history Please, I beg you do not come here
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May 2024 by Wendy Garcia
Rude Driver .. Drive Aggressively .. I was crossing on red light
When i came across to a driver working for this company with his towing truck when he insulted me …
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May 2024 by Max Diaz
Worker harassed and even threatened to fight and hit us with a chain. This place is the worst with there “policies” they make up as they go. One day they’ll tell you one thing then another.
