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December 2023 by Christine S.
After my experience at Newton, I'm really shocked by the negative reviews. I took my cat in for a urinary block. From acceptance to check out every staff member I came in contact with was kind and patient. When they told me my cat needed to be admitted, we asked if we could say goodbye and they brought him back to me without hesitation. The doctors called me with updates and the staff who I spoke with when I called always encouraged me to call back at any time for updates, even when they seemed swamped one day that I called. When I picked up my cat, the vet tech explained all his meds, next steps, and encouraged me to reach back out with any questions. Was this an expensive trip? Well of course, it's an emergency hospital. But I never once felt like all they wanted was payment, I truly felt like they cared about my cat and I'm thankful that I brought him here as opposed to somewhere else.
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November 2023 by Sydney S.
took my dog here twice. first time there for 8 hours for them to say it's allergies now she is having breathing difficulties and cannot eat. spent over $800 for them to be wrong. they don't care about the pets just the $!!!
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November 2023 by Marilyn R.
Dr. Bradick is fabulous. He did surgery on my 10-year-old bichon's knee. The entire facility is on the ball and very pleasant and helpful. They are open 24 seven and they are as wonderful at 2 AM as they are at 9 AM.
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October 2023 by Becky S.
Don't go to this Hospital they do not care about the animal they care about the dollar! The customer service is horrible! I have the money to pay, I would just like to see and talk with the vet before testing was started on my dog. I ended up taking my dog to another hospital that actually cared
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October 2023 by Sherlin H.
I had to drive 40 mn to Newton because it's open 24/7, as soon as I got there they took my information and quickly checked my boy. They were so sweet with my boy Max. I recommend Newton Veterinary Hospital. Thank you for everything.
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September 2023 by Mia C.
Today my BIL took my beagle in. He is not well, acting in pain and not eating unless he is medicated. 7 hours later my beagle still has not seen a vet. not even a vet tech to check weight or vitals. my BIL tells a very nice receptionist he has to leave because he has waited 7 hours. That he would rather make an app for normal visitation because he has work in the morning. ANother staff member began yelling at him and saying for him to leave. Then someone from the back began to threaten my BIL with violence. My BIL is from Britain. he is always polite and he is not the type to be aggressive. WHen He saw they were obviously trying to cause something he left. Later we get a call from NJ State Police. We thought it was a scamcall (as the NJ state police have pinned on their social media) so we ignored it. Finally they keep calling and they say that the hospital is refusing to see our beloved sweet beagle ever. They will deny him care if they bring him back. (which isnt surprising) These Staff here are masochists. They did not want to see my dog at all. Now they want to charge us for a visit??? We will be seeing a lawyer. The fact they threatened my BIL with violence, and called the police when they were the ones who were aggressors and now denial of care.... well we can only consider this malpractice.
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August 2023 by Kathy M.
I was in town visiting when my 9 year old dog hurt herself at 4 in the morning. I had no choice but to find an emergency care facility, I was hesitant after reading the reviews, but took my chances. The staff were caring and pleasant. They were so attentive and helpful to my pup. We were seen right away and it did not cost an arm and a leg like I thought it would (as most emergency vets do). My dog is very standoffish and to see her let the team tend to her without hesitation spoke volumes to me! Thank you for helping and taking such good care of my pup!
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July 2023 by Deanna I.
You would think that if they charged a fee upfront before even seeing our dog, they would tell us when we made the appointment. You suck Newton Animal Hospital
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July 2023 by Erin P.
We went to Newton Vet Hospital last night, in an emergency. I have a 1yr old yellow lab who has absolutely no prior issues. He was acting lethargic, then vomited and shorty after vomiting his back legs started to get weak, he was having a hard time walking and getting around ultimately leading him to have to stay lying down. We are an hour from them, gave them a call prior to coming. We got there and they took my boy back very soon after to check his vitals, because his vitals were within normal limits he got to come in the room with us. About an hour or so later we finally got to speak with Dr. Chun who had advised us to get X-Rays done to check for a blockage so we did, she only came in for a short while, leaves before you can even think to ask about anything. We waited 2 hrs for the x-ray results all for her to tell us to come back tomorrow to get another $700 X-Ray! She couldn't even come into the room to discuss options she poked her head through the door. The nurse comes in and I ask him if he could have Dr. Chun come back so I can ask why no blood work was initially taken to check for Lyme disease, or any abnormalities in his blood. She said nothing about why he wouldn't be able to walk and why his hind legs were giving out. And he came back with her answer to one question, when I had plenty more. We gave up and left. We were there for 5 hours, got no answers and Dr. Chun basically assumed he would have a blockage.. probably because he's a lab! My MIL called today to complain and all they could do as apologize to her over and over again. I am not recommending this place for any emergency.
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July 2023 by Ava M.
I took my dog to the emergency clinic and I had to wait over three hours and I ended up leaving and going to the Andover Hospital who assisted me right away this emergency clinic was rude and disrespectful when I was worried about the well-being of my dog. DO NOT GO HERE!!!!!
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May 2023 by James D.
My mother and I were in a dire situation when our 3-year-old dog fell critically ill, requiring immediate medical attention. However, the hospital refused to proceed with any tests unless we paid an upfront cost of nearly $1,900.00, which we couldn't afford. Despite our pleas for a payment plan or a short grace period, they declined to accommodate us. Since neither I nor my mother had access to a vehicle, we had to rely on a friend who could drive us after finishing work. Consequently, we had no choice but to leave our dog at the hospital overnight, anticipating a fee of approximately $200.00 for the service. Shockingly, upon my mother's arrival with the exact amount, they suddenly demanded $500.00. Engaging in a heated argument, my mother, who didn't possess the additional funds, finally convinced them to accept the originally quoted fee. Regrettably, this situation forced us to consider leaving our beloved dog behind, an option we were desperate to avoid due to financial constraints. Fortunately, the hospital administered the necessary medications to alleviate the symptoms and gave us pills for her recovery. While our dog is now in a better condition, we have firmly decided never to return to that particular facility due to the distressing experience we endured.
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May 2023 by Hailey R.
save yourself and your animals and find a different emergency vet. Extremely under staffed, vet Dr, Chuca something was EXTREMELY unprofessional. Walked out of the exam room saying "fine whatever" and then SLAMMED the door. After exiting the room she said something about me to one of the other rare staff sitings in the back. Vet tech James was more helpful than the ACTUAL VET. He explained more what was going On. After spending a ton of money there we left with out a diagnosis. i hear everyone complain about this vet but it was the closest er to me and my NEUROLOGICAL dog needed to be seen...I should have made the drive to a vet farther away. Maybe we would have gotten actual results instead of "I don't know what's wrong with him" Needless to say.. I hear er vet Eclipse in whippany is good.
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May 2023 by Niki B.
I wanted to thank Caitlyn at Newton Veterinary. We brought our puppy in an emergency who had quite a lot of ticks on her, in challenging areas ie: eyelid. Caitlyn took such good care and really treated her well. I was grateful for the attention that was given to our puppy and happy with the whole process from start to finish. Thank you Caitlyn and front desk staff for all you did. Much appreciated.
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May 2023 by Dr. Ryan R.
No Compassion. Intake personel are control freaks who will yell at you and put you down. Intake personel will start a fight with you and irritate you. Intake personel are simply horrible. Again, no compassion, no sense of urgency, no common sense at this place. Ignorance is rampant at this place. My experience was one of irritation, psychosis, and ultimate anger. I was told I showed up late for my appointment and denied service. I was five minutes late. I explained I was in the parking lot trying to park and their own employee can vouche for such. The intake woman yelled at me again I was late. I told her i was not after she told me I was three times. She walked away, came back, told me to wait half an hour for another doctor. I waited an hour and a half with my 17 year old dog. My dog cannot stand, my dog doesn't like to sit, my dog is very nice and stayed calm. Then an emergency patient came in with a dog frothing at the mouth, rabbies? I didn't know and they didn't care. They let the man stand in front of us with a dog lunging at us. I asked they take that emergency since we weren't an emergency, we were just a check up so I could get my old dog pain meds for her arthritis. They did not prioritize and help that patient immediately. After that, the lady behind the desk disrespected my dog and I by telling the vet tech we are ready by saying 'them' in a very nasty tone. I stood up, I looked at the desk lady, I told her I remember her name why can't she remember ours? We were sitting in front of her for an hour and a half. She stood up, she told me off by yelling I complain about her every time I'm there! I told her to F off. The vet tech took me into the back room (seriously, the room was an 8x 10 room, to small for us). When I was in the little back room one of the office ladies barged into the little room I was in and told me to leave. I told her to get out of my face, I pushed a door away from my head, and I tried to pick up my old dog and leave. In the waiting room Four personel came at me to leave. The idiot at the desk who harassed us called the state police on me and my dog. Another employee said to put down the phone and let me leave. She refused and called the police on us! History: I didn't know that lady had a problem. It turned out that our previous visit she messed up and refused to give me medication that was already filled for my dog. Her boss made her ask me for her apology. She actually said 'do you accept my apology.' I said 'sure', and then I left confused but thinking 'whatever.' It turns out this intake personel is on of a revolving door at this location. It turned out that that specific intake person has an issue with myself and my wife. We don't know her, or want to know her, but she sure has some serious control issues. Did I mention I have my PhD in Human Services and Counseling. Because that one person hates men I have to go to court and fight this entity. I'm 51 and have never been in trouble, never lost my temper, never ever. I ran a donation business to help children and the handicapped by gifting refurbished laptops, tablets, and other technology. My father and I ran the business. Microworx Ventures LLC or 3r Ventures. I am a very good person and good citizen. Keep that in mind when you try to be patient with this veternarian office if you choose to go. Please, there are other places that are compassionate and aren't in it for the money.
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April 2023 by Jocelyn l.
I wish I could give minus stars but moreover, I with I would have read this reviews before taking my cat to this place. The first time I arrived at 8 pm with my sick cat and I was the second person in the waiting room. Four and a half hours later they have taken care of every single dog that walked in and left me waiting. They attempted to take cere of my cat and took her to the back for over an hour and when I decided to leave, they brought the cat back to me shaking and very upset. Horrible experience!!!
