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September 2024 by Alexander Jacobs
If I could give it a zero star I would. The hold music that was going on for half an hour was interrupted by "All of our agents are assisting other customers" every about 10 seconds to ensure you're absolutely furiously annoyed by the time you get to someone that is apathetic to helping you.
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August 2024 by Ted Watson
terrible experience
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August 2024 by LaDonna Cannon
Horrible business! Stay away from this company! We are contacting a lawyer and please make sure you make a BBB complaint! One major screw up after another. This last screw up cost the insurance being cancelled for non payment from my escrow for the home owners. This nonsense has to stop! Run from this company, don’t walk!
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August 2024 by Brenda Malone
These people are HORRIBLE. Our mortgage was taken over by these people- and Ive made NUMEROUS attempts to get online access - all unsuccessful.
They sent written information for me to log in using my old username and password- I did that but it didn’t work. I called- rep couldn’t figure it out, so she sent a ticket to IT to email me info. They emailed it- saying I should have used my MIDDLE and LAST NAME instead- which was totally opposite of what my username is and what THEIR initial instructions were. ?♀️ So I tried it their way again- no go.
I call back, tell them what’s going on and the rep says, “Huh…that’s an error message Ive never seen.” But she has NO CLUE how to fix it. No one calls, no one emails any further instructions at all.
Ive called, emailed, and still can’t get someone to fix or resolve this matter.
Newrez - you should be called NOREZ - because there’s NO RESOLUTION at all. Your staff are totally incompetent and unable to service mortgages. How you’re able to remain in business is beyond my comprehension. They deserve 0 stars.
Newrez is a many thumbs down for me. ????????????
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August 2024 by Johnny Rivera
Worst company I have ever done business with they are threatening to foreclose on my property because they paid our taxes even thou they are paid separate by us and now they can't even get proof that they paid but are still trying to charge us
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August 2024 by lisa taylor
Zero stars. Our mortgage was sold to new rez and they have lost the first two payments. I so wish I could refinance!!!! Meanwhile, I keep getting collections calls. Check your notes and my screenshots and my complaints and go find my payments. Ugh a total nightmare so far.
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August 2024 by Stan Middleton
This company sucks. My mortgage was sold to them and they have no live people and never answer. I believe it’s a scam because they do not send out paper bills on time and want to charge me a late fee worst Mortgage company ever. I wouldn’t give them a single star if I could…?
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August 2024 by Karen Charles
I spoke with Ms. Donna on the phone this morning in the property tax department and it was one of the best customer service experiences I’ve had. She was amazing she took the time to explain the process step by step she was very detailed and professional. Amazing, Amazing experience.
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August 2024 by Jazlynn Hairston
There assumption program they offer has no actual contact center. You email and wait for a response to be deferred to Loan Officer. Ours was Ryan Frantzen and HOLY CRAP was he not communicating nor providing information as if I was not the client and the one with the loan in their possession. His response was to reach out to the buyers agent as if I am not the one trying to get this done as well. Looking into refinancing my loan away from them
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August 2024 by Lea Ann De Leon
This is the worst mortgage company I've had. I've been on hold to get a claim check endorsed by newrez in order to deposit it. I called 2 weeks ago and they said they were sending me the information I needed to get it endorsed. I haven't received anything. I can't get any work done without this check. I've been sitting on hold for an hour and a half and NOTHING!
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August 2024 by Drea Smith
We have been trying to get a lien release to sell 5 acres from a larger block of acreage… 6 months later the bank is non-responsive and no release has been received. They have blow up the deal and the buyers are not happy.
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August 2024 by Debbbs
Newrez took over my previous mortgage company so we’re now forced into business with them. After almost 2 months I still can’t get in online, I have no paper statements… Am I just supposed to make blind payments to my mortgage with no info or confirmations??? What are we supposed to do?? How do we get out of this!
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August 2024 by Herman Brents
I would give a negative 5, if I could. This is the worst mortgage company I have ever had. I have paid my own taxes and insurance for 20 plus years and they could figure that out and started an escrow account for me. What a mess... Should be against the law for them to be able to just bill you for whatever they want.
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August 2024 by Michael and Jana Witt
Predatory practice of trying to buy overpriced insurance "for you" I have done my part and provided my own insurance for seven years. They have tried for several years now to tell me I have to provide them with proof of Insurance or they will buy it for me. They have changed how this is done over the years and finally this year, because they changed methods, they got me. I provided proof of Insurance through the secure portal like I had the year before, but apparently I was supposed to send an email. When I became aware of this I immediately sent them an email. That was over a month ago and nothing has been changed. They opened an unauthorized Escrow account and are charging me twice the amount for Insurance that I already have paid. I have continuously fulfilled my obligation of having my property Insured, but they just want to charge me more utilizing this predatory lending practice.
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August 2024 by Michael Borrel
I am a Realtor and have worked with numerous mortgage companies and mortgage professionals over the past seven years. This is by far the worst experience I have ever had with a company, and in particular an escrow officer. We worked with Sharon Eldorrado who was absolutely terrible, literally the worst person to ever have as your primary contact for anything and everything having to do with your loan. She dropped the ball on a number of occasions, including the lender required repairs, which she then tried to blame on others. This was a VA loan and we sent her the inspection report as soon as we received it. We had a 47-day closing timeframe, so plenty of time to get everything done. We didn't find out what the required repairs were until five days because Sharon forgot about it, and then tried to say I should have known what they would be requesting to be repaired (if I never asked what the repairs were we would have never found out). Rather than taking responsibility and calling or sending an apologetic email and/or offering to help expedite the process, she decides to send an email (filled with typos and run-on sentences) defending herself and continuing to pass blame onto others, especially me, the person who reminded her of the required repairs. She rarely answers the phone and when she does, she is very rude, matter-of-fact and short with her replies and conversation. Communication is non-existent. We also didn't get the final documents to close until the day of closing - again, we had 47 days to close! I asked to speak with her superior, but no one ever reached out; it doesn't seem like anyone cares here. Please beware, don't get involved with Sharon or anyone here, they are the most unprofessional and ignorant mortgage company. Too many other great options out there.
