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January 2024 by Trey Glogower
THIS IS THE WORST CUSTOMER EXPERIENCE I'VE EVER ENCOUNTERED. DON'T TAKE YOUR FORD HERE FOR SERVICE UNLESS YOU'RE READY TO HAVE IT MISSING FOR A WEEK.Our truck was picked up for a recall service Thursday, 01/18 and we were told it would be a one day service and returned by EOD. Received a phone call around 3:30 pm that they weren't able to finish and now the truck would be returned Friday mid-morning.To no fault of anyone, a major snow storm started Friday morning, when we called Ford to find out when we could get a truck back, there was no answer, no one had come to work because of the snow.We called back Saturday only to learn that the service department isn't in on Saturday, only sales. So we're now without our truck with 4 inches of snow on the ground, and 2 kids. They never even checked if we had a second verhicle to use, etc. My husband and I make ends meet trading my subaru back and forth and the other being stuck at home for the weekend.Day 5 without our Truck, Monday, 1/22, still no call back or outreach from the service department, my husband has to call them and leave a voicemail. No infomation still.Tuesday, Day 6 without our truck, we finally reach someone who says "thanks for your patience, the truck will be delivered back to you today." 4:00 rolls around, still no truck redelivered so we call back AGAIN. Their response "oh, i'm sorry, everyone has gone home for the day, we can't drop it off. we'll have it back to your tomorrow."HOW DO YOU OPERATE LIKE THIS?? This was supposed to be a one day service and we are now on Day 6 without our truck and I have schlep my 5 and 3 year olds in the car to drive and pick up our truck from the lot ourselves.I have never been more disappointed in a company.
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December 2023 by Kevin Odonovan
I heartily recommend Medford Ford and John Scisly. They were always responsive and very professional.
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November 2023 by D Prokapus
Excellent courteous service!
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July 2023 by Ramona Alexander
Always do great work and affordable ??
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March 2023 by Abbas R.
I wish I could read this in less than one star. About three years ago I took my Ford F150 one 50 truck in to have a remote starter installed. After it was installed, realized that the remote door locks were not working I took the truck back in to show them what was going on. they have a contractor who install these remote starters. He took a look at it and changed to a new system. The starter still didn't work. It was either the remote start working or the remote door lock working, but they never work together at the same time. I've taken this truck in at least five times to get this repaired , at one time they told me I needed a new body control module, I spent over $800 in getting that replaced. Still the remote start doesn't work. At times the car won't even start after Medford Ford called me and said everything was set. I would go there and try to stock the car with a regular key in. Insert it into the ignition, but it wouldn't start. I had to leave it there. They promised me that they would call Paul's after the holidays last year. I never received a call back. I've gone back 2 to 3 times I've called Gus. I've called Rob and I've spoken to Jeff. None of them will help. They are totally useless service people. Tell me lies about letting me borrow a car and they don't give it to me. They lie to me about getting it fixed. It has never been fixed. I want my money back now and they're playing games. This is the worst Ford dealer I have ever seen in my life. And I have been a customer for a long time. I bought my son's Mustang there two years ago . Don't ever go to these people.
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October 2022 by M. Jacob A.
I went to a lot of dealerships while shopping for my new mustang. Tom Eckert at Medford for was honest without any pressure. Highly recommended.
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August 2022 by al pallanti
Excellent Service and Team
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May 2022 by William O.
I responded to a carfax truck for sale (see photo). I received a response noting the price was much higher. I specifically inquired about "bait and switch" and noted that the ad should be taken down and/or modified. I received "their definition" of bait and switch and the ad is still up! Buyer beware!!!
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May 2022 by Chris L.
I am passing along a currently on-going issue. Our family purchased a 2016 Explorer from Medford Ford on 5/9/2022, the salesman was Tom Eckert. We purchased a Ford Extended warranty Premium care -Ultimate to cover the vehicle.Two days after picking the vehicle we realized the AC was not working and the Transmisson was thumping when going into reverse. We immediately made an appointment with Medford Ford to bring the vehicle back in. We were advised that the AC condenser is bad and that there is a confirmed issue with the transmission.We were told they could fix the AC but they did not have a transmission tech and we would need to go to another dealership.The next story was that they were waiting for repair approval.Multiple calls were made to service and sales, There was no reply form our salesman and then after being there for a week we were contacted by Kathy Suller advising us that the warranty will not be in effect for 30-40 days and we would need to come back then.She made it clear that there was nothing else Medford Ford would do for us. We are welcome to pickup the car and drive it until the time that the warranty kicks in.This is completely unacceptable and I would highly recommend not buying a vehicle from this dealership. I will update this post with further details so that you will not have to experience the lack of service that we are experiencing.I hope this help you make a better buying decision then we have.
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October 2021 by Shibin S.
Had a bad experience at this Ford. I went to buy a new car last week. The sales person, Chris was great and extremely helpful and professional. When we went to look at the car, they had a model inside the showroom and another model that was being driven around a lot and already had 800 miles on it. They promised us the showroom model and when we went to sign the paperwork, they changed their word and were trying to give us the model with 800 miles on it which had scratches on the back of the car. We had a bad experience with the finance department- they wouldn't work with us and didn't care about the customer. I have an excellent credit of 845 and was planning to put $10k down on the car, however the interest rate he could offer was 4.99% and was charging us $1650 for the tire care package. We asked for a lower interest rate, but they didn't budge and I overheard the finance guy tell the salesperson that "they can leave if they don't want this". We ended up leaving and went to another Ford dealership nearby and had a great experience. Ended up getting the car for 2.99% rate. They only charged us $650 for the tire care package instead of $1650 that was quoted by Medford Ford. Medford Ford quoted us monthly payment of $727 just for the car and tire package, and we are now paying only $609 for the same car from another dealership with tire care package AND extended warranty included. If you want to save money, I would recommend going to a different dealership. Their finance department really doesn't care about their customers
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July 2021 by John M.
Pending dealership response - they called back the next day - no offer to make the situation right - wish i could give ZERO stars!Here's the scoop:My girlfriend got a quote via her Sam's club membership on a Sunday night. I called first thing Monday morning and asked them to hold it for me til noon. I got there, looked at the car and started the purchase process.SVC MGR: "Wait - we can only sell it to the person in the email at that price."ME: "OK, can I sit here and apply for my own Sam's club membership and then buy the car with the Sam's club price?"SVC MGR: "Yeah sure..."So I did. And while I did... They raised the price by $900.I walked out - you should never walk in!Today they called back to ask if I'd "thought about" buying the car. ME: "Yes, I have, and I'll buy it now for the original Sam's Club price." THEM: "You can't get that price because I think there's a waiting period on your new membership before you can get..." ME: "You can stop right there. The price is now changed even when my girlfriend logs on, even though her offer supposedly doesn't expire until three days from now. This is no way to do business."
