Auto Repair in Lawrence, NJ

“Fast and friendly service and very affordable. I really appreciate their honestly and didn’t feel like they were trying to take advantage of me which happens a lot to females. They also have a clean waiting area and bathroom which is not always the case with most auto shops.”

“I needed air in my tires one day so I came to this Mavis and Joshua at the front desk made the experience very easy and done in under 5 minutes. Will definitely come back if I need any more work done!”

“I went in at the end of the summer and was referred to work with Fred! He was absolutely fantastic and really easy to work with. I appreciated that he didn't pressure me into buying anything above what I wanted and I felt like he took the time to explain process and best options! Super kind + helpful.Shout out to Alpha as well! Alpha helped finalize my process, she made the final steps super easy and smooth.Appreciate the Team Toyota of Princeton !! Suggest going to Princeton location if you're in the market for a Toyota :)”

“Excellent Service, Replaced catalysts converter and passed inspection on my 2006 Toyota Carola. extremely reasonable cost and fast service. All mechanics are friendly and take time to explain problem so we completely understand. I am long time customer. Please visit one time will come back for you all auto repairs and you will not go to other service center forever. ThanksService: Exhaust”

“I brought truck in without an appointment with a slow leak in a tireMike W took me right in and shuttled me to and from work and even had truck washed sooner than I expected”

“I recently needed a complete brake system repair on MY BMW X5. I wish to thank Bob's for doing an excellent job and costing less than 50% of what BMW would have charged.Not only did the complete the job faster than they estimated. The did an excellent job and charge me a much more reasonable price than BMW.This is not the first time I have work done on my BMW by this shop, and each time they did thr job excellent, took good care of my vehicle during the time they were working on my car..I highly recommend before having any basic mechanical repairs or maintenance done on your foreign try this shop first as the treat pepper honestly, fairly, and can help you save lots of money over car dealers typical costs for basic maintenance and repairs.”

“This is place I will recommend it for anyone ,today I go there to get an oil change before work omg as soon I get there , I got served by 2 wonderful technicians…good work and quick service thank you ?”

“I gave them a time frame to get our van ready for a trip. They got it done on time and budget. Everything has been working great so far and I am gaining confidence in an unknown car we bought. Thanks guys!”

“Haldeman Lexus does a very good job at managing the intake, communication, and pick up of your car for servicing. All service people I encountered deserved 5 stars. I would have given the overall experience a 5 star review but I am a bit frustrated that it took 3 visits to finally determine why my check engine light kept coming on. Thankfully I was still under warranty but had already paid $450 to have a repair done that didn’t fix the issue when I brought it in the second time. I want to add the easy use of a loaner vehicle makes the experience much easier.”

“Excellent as always. Been coming to them for years and have reliable knowledgeable and honest service every time. They really know cars. Been keeping my 23 year old jeep like new for more than a dozen years. thanks guys!”

“The absolute best place to buy a vehicle. All the staffs I interacted with Ivan, Chris, Tony, Paul are all great and excellent to work with. They are transparent, open and their willingness to help you to buy the car you like the most. I am amazed by the value Ciocca management bring to their team which can be visible in the way their team do business. Thanks for your help.”

“Hands down best service department I’ve seen in a long time! Even when they are busy they treat every client with a great personable approach not like a robot! Always a smile and that’s great service! Shout out to the Coleman Service!”

“Vince is an excellent salesman. He is easy to talk to and very knowledgeable. He made my experience at this dealership a rewarding and memorable one. I highly recommend him and this dealership”

“I can’t praise this Ford service center enough! Recently, as luck would have it, my car lost power due to a charging system issue right as I pulled into their parking lot, without an appointment. They welcomed me immediately, providing a prompt and clear diagnosis the very same day.Their diligence shone when they took the time to investigate my extended warranty, ensuring the service was covered. Communication was seamless, keeping me well-informed throughout the repair process. The icing on the cake was their provision of a lender vehicle, which they kindly delivered to us, understanding our situation of having five kids and being down to one vehicle. This gesture was nothing short of a lifesaver!Previously, another Ford center brushed off a minor running board issue, but the team here tackled it head-on, fixing it with a simple greasing. Their willingness to pay attention to even minor requests was highly appreciated.The team's proactive and caring approach, especially in a stressful situation, has earned my complete trust. I’m grateful to have such a dependable service center nearby and highly recommend them to anyone in need of car service. Their outstanding service has not only resolved my immediate car issues but has also demonstrated a level of customer care that is rare to see these days. Thank you to the entire team!Services: Electrical repair”

“What a great experience! Purchased at another Ciocca Dealership but since this location is much closer to my house I chose to do my complimentary service that came with my car here. You'd never know I didn't buy from them directly. It's like I've been a customer for years.”

“I went into Princeton Toyota with my Husband to get a new car. Alpha was not only prepared with all the answers to our questions, she was patient. After I left, I had questions, she made herself available to answer them. She was very thorough and didn't try to confuse us. I appreciate her honestly and knowledge and now we are the proud owners of the new RAV4. I would recommend Alpha at Princeton Toyota to everyone that's in the market for a Vehicle.”

“Great work on a minor collision repair. Went above and beyond with a cleaning that involved some degree of advanced sorcery to get dog hair out of the floor mats. Truly impressive, highly recommended ?”

“My 2018 Malibu Hybrid went in for service June 5th, and I didn't receive it back until November 21st. The car suddenly refused to shift gears in the parking lot, and I had it towed to the Ciocca Cevrolet in Princeton. It wasn't providing an error code, but it was determined that the transmission pump and module needed replaced. Two weeks into service, a courtesy Silverado was the only vehicle available for me to use in the meantime - which more than doubled my monthly fuel cost.The parts were ordered, but once they tried to install, the seals and gaskets needed were absent from the ordered parts. Those got ordered soon after, but caused a delay in the overall repair process. Shipping during the strike only made delivery time worse. Once everything came in and was ready, the entire transmission was deemed needing replacement.The new transmission was ordered, and once it arrived I was told that it did not come with the power converter they expected to receive with it. This second instance of not acquiring all of the necessary parts caused another delay of a few weeks to a month plus. I was told the power converter needed for this transmission was not available for purchase, since it was an older model in my 2018 Malibu. They wanted to harvest the old power converter from the bad transmission, and this didn't sit right with me. However, maybe a few days to a week later I received a call saying the transmission is actually a new model, so they could get a new power converter.During this time, I had spent too long in the Silverado I was given as a courtesy vehicle and I had to swap it out for a new one. Once again, I was given an identical Silverado to drive since I guess that's all that was available.Once everything for the transmission came in, it finally got installed and was test driven. I brought in my second key for programming, and was told I'd get my car back once they were able to finish up. Programming took longer than expected, with the first 3 attempts failing. After succeeding, the car was to be driven to me at work to exchange for the loaner Silverado. On the way over to me, the check engine light came on and the Ciocca driver turned right back around to bring it back in for service. The high voltage fan for the hybrid battery had apparently gone bad, and I was told that it was likely due to the car sitting for so long. This got ordered and replaced within just a few days, so another minor delay. Soon after, the car was finally driven up to me and back in my possession.Throughout this process I was handed off to 3 different service providers over time, and communication was pretty rough the entire time. I found myself reaching out a majority of the time for an update, and received information that I would expect to be notified of. Stuff like when parts arrived, a problem was found, a new problem arose, etc. I felt dissatisfied in having to chase down answers. The people I was in contact with were friendly and helpful, but I'm not sure where there's a gap with regard to deciding when to reach out to customers and provide an update. I had a civil conversation with the service manager about my frustrations, and I wouldn't be as upset if I had a more economical courtesy vehicle for the time. He told me he'd work on a solution to make things right, and leave me satisfied with the outcome.My car was detailed for free as an act of good faith, given my experience. Once I received my car back, I was contacted with a proposed solution. I was offered compensation for a portion of the excess fuel cost while driving the Silverado, as well as a complimentary detailing in the Spring. I was pleasantly surprised at this offer, and it relieved some of my stress.While this was an absolute headache to go through, which caused financial and mental stress, I am satisfied with the resolution now that everything is said and done. I'd like to see more communication in the future, and more attention when ordering parts as to not cause significant delays totaling ~2 months out of the 5+ I ”