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June 2024 by Ronald Roth, Jr
Courteous, deliberate and efficient - always a wonderful experience!
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May 2024 by Tim Casaday
Easy to use...
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May 2024 by Sam McGinty
Great customer service, Khalil is always helpful when getting service done.
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May 2024 by Denise Oliver
I can’t say enough about Catriona McCormack-SHE IS THE BEST!
I originally started working with an agent from the AAA N. Plainfield office; Pat Johnson and she was no help whatsoever. We were very disappointed as we received no guidance planning our trip. I was sooo lucky to accidentally come across Catriona McCormack via AAA phone call. Catriona has gone over and beyond w/ helping my husband and I plan our trip to London/Paris. She is the best travel agent I’ve ever worked with- very kind/friendly, informative, more than helpful, always available to answer any questions (via phone/email). Catriona has provided us with an abundance of information for our trip. She is a true professional and a phenomenal asset to the AAA Travel Dept.
CATRIONA- you are GREATLY APPRECIATED!
A HUGE THANK YOU TO CATRIONA!
Denise Oliver
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April 2024 by Oscar Lara
Fair insurance
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April 2024 by Christine Hicks
Great customer service. Easy to book appt online.
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April 2024 by Eric Heller
A great place that you can trust and that stands behind their work. Friendly, professional, quality work. I had a problem that wasn't fixed correctly the first time, they went above and beyond to make it right. Kevin, the manager of the car repair department, was really on top of it. Highly recommended, hard to do better.
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February 2024 by Rachel K
Booked a trip to Ireland with under a month's notice with Catriona's help! She was so informative, thorough, and timely. She did everything from booking our flights, hotels, rental car, and helped to plan our itinerary for the week! The process was seamless and was honestly not stressful at all. This statement would not be true if it were not for Catriona's help. I will definitely be booking future trips with Catriona!!!
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February 2024 by Sandra Lucero
Very attentive and efficient
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February 2024 by Shawn Cooper
No soap to wash your hands. I could only imagine the employee bathroom.
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January 2024 by Sergio Rauch
I urge you to STAY AWAY from this repair center. My entire experience was horrible. I went there, because like most AAA Members we believe we will receive a discount and affordable repairs. Not the case, AAA has forgotten what they wanted to create, (In 1975, AAA created its Approved Auto Repair (AAR) program to address one of the most frequent consumer complaints – dissatisfaction with finding a reputable and affordable automobile repair shop.) I had 3 minor repairs done to my truck, a flat tire, bad battery terminals, and ignition lock cylinder replaced because I was have difficulty turning the key. 1 tire cost $194.31, 2 battery terminal cables $18, ignition cylinder $ 142.99 . That's roughly $356 in parts. (Including that very expensive tire) . Bill totaled $696.05!!!! $340 in LABOR!And AAA provides discounted labor, at least that's what they say! The service staff are totally rude and dishonest. I requested to speak to the manager,( Daniel Harman) I expressed my dissatisfaction with my experience and the ridiculous labor prices. I tried going through the bill with him. And his answer was I'm not good at math????? I asked then how are you the manager if you're not good at math!He replied "We price our labor the same as every other franchise like meineke, or Midas etc... I dont make the prices." You received a $25 discount on the labor. As I stated earlier labor was $340. So that's roughly a whopping 7 percent savings! Now let's get into the free tire rotation. Clearly says on the bill that I receive a freeRotation. Well the flat tire was the rear passenger side. And certainly the tire wasn't rotated to the front. So that wasn't done either! I also like to speak about the technicians. From the waiting area there's a clear glass that you can see inside the garage area where vehicles are being worked on. I seen about ten 18 to 25 year old techs. At that time I started wondering how much experience do they have? And are they even certified? Some where dancing and singing, two others were Shadow boxing. I observed maybe two working on a vehicle, But every Lift had a vehicle on it.(Manager Daniel it looks like your running a romper room.) I know this review has been pretty lengthy. But I wanted to share my horrible experience. And hopefully save some of you the hassle of bringing your vehicle to this AAA repair center.UPDATE!!!!! ITS BEEN 10 DAYS SINCE I HAD THE WORK DONE. THE BRAND NEW TIRE IS COMPLETELY DEFLATED! AND THE BATTERY IS DEAD AFTER TERMINALS WERE REPLACED. ANOTHER $207 FOR A AAA battery. And the tech that replaced my battery says the tire most likely wasn't installed properly!
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January 2024 by Jane K.
Bait and switch, lie about service. Had to write complaint to BBB where they pretended it didn't happen.
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January 2024 by MJOPRODUCTIONS El cajon
Hey there everyone, AAA has helped me with tire repair, battery replacement and just knowing that they're only a phone call away gives you peace of mind. So come on and call or go to the Care Center and get informed.
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January 2024 by John Doe
Great place to have your car worked on if you are an AAA member as there is a discount applied to your bill. Also helpful for any customer service issues you might need addressed with your AAA account.
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November 2023 by Frances Erick
Tried to get quote on 4 tires and everyone kept saying someone will be with you in a minute. We left after like 10 minutes
