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July 2024 by Joe Wisniewski
First let's start with the first mistake made by them which was giving me the wrong parts for my 2000 ford f150 svt lightning. I asked for front brake pads and I received the wrong ones. They weren't even the rear pads, so I don't know where he went wrong. My guess is they were for a 4x4 f150 because normally places ask me if it's 4x4 or not which he didn't. When I went back to return them a few days later after having to buy the correct pads, I explained to the African American woman who I assume was a manager because she was "training" a employee in a red shirt how to do a return, (she was wearing a grey shirt) that I was given the wrong parts. She didn't say "I'm sorry to hear that" or anything to that nature. Just went on with the transaction without saying a word.Then I noticed I only got $36 something back and I paid $41 something. I asked her about it and she tried to shew me away by saying i got a discount and I don't get that amount back. I then asked "what do you mean? Shouldn't I get the total amount I paid back regardless of discounts"? Then she glanced at the receipt and said you bought other things." I looked at the receipt and only then realized that the "other things" I bought was brake lubricant which was inside the box. I didn't think to take it out of the box because that's how it was given to me and I figured they would open the box and look anyways. (which she did at first) so then she proceeded to return me the rest of my $, but not without telling me that I made a mistake by not taking the little packets of brake lubricant out of the box. I told her I'm sorry, but I just gave it back to you the way I received it. Then she proceeded to tell me "no, that's not how we do it here" and I should calm down because I made a mistake. I wasn't In any way confrontational, I just told her the truth of how my transaction transpired. I can't believe this is how she acted towards me especially while she was "training" another employee. I really miss the manager of Jacks auto on south Ave that used to work here. After his store in westfield closed he worked at this Autozone in garwood. He knew his stuff, and would never give someone attitude like that lady did. I always thought he was overqualified for the job. Of course autozone would manage to screw that situation up. He probably asked for a raise since he was so overqualified, and instead of giving him a raise, they probably fired him.
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July 2024 by Telmo Moreira
Grey service and great staff everyone is always nice
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April 2024 by Me N.
The sales lady was very helpful!
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February 2024 by roberto martinez
Had a cone filter clamp I wanted to replace and was considering a new filter altogether if they had it. Asked to use a flat head screw driver and accidentally smudged a little bit of dirt on my cheek before going back inside. One of the employees starts laughing at me really loud like an idiot and the whole store went quiet… I said “you know what” and just walked back out, put the cone filter back on returned the screw driver and left. Most stupid and awkward interaction I’ve ever had at an autozone.
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February 2024 by Dominick Glynn
Excellent customer service, specifically for commerical accounts.
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February 2024 by Susan NJ
Josh was amazing. Helped me so much
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February 2024 by Janzen Velasco
I needed help looking for stuff to clean my
car and had some trouble. Emanuel was kind enough to take some time to show me the exact cleaning tools I had been trying to find. Overall great service at this Autozone.
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February 2024 by Kevin Cabral
Had a great experience, customer service was efficient. I was able to get what I needed at an efficient rate. Emanuel Cabral was very knowledgeable with the information I needed to know about my car. I will be coming to Garwood for now on.
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October 2023 by Ray Briant
Posted hours and internet say open at 8:00 am, currently 8:07 and doors are locked, no signs of life inside
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August 2023 by Vid Strick
I had my right rear brake light go out. I went to the AutoZone this morning and the folks there (the very nice manager and the employee who was having his first day on the job) were very nice. They found the bulbs for me , and as I've read in another review, I drove around back and they were happy to replace it. I'd go back.Add 8/21/23 - I wanted to add to my previous review. I had issues with my headlights on my Subaru Outback. James and Josh replaced the lights and bulbs and saved me a good amount of money had I brought my vehicle to my mechanic to have this work done. Both of these young men were kind and knowledgeable and I appreciated their time very much.
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August 2023 by Tun Domgjoni
I went in to get a couple of things for a car I had recently purchased and I was met with the most friendly and helping staff. Shout out to Josh for helping and teaching me how to install new wiper blades for my windshield and changing out my lightbulbs in the head lights. Saved me a lot of hassle. Customer service was brilliant.
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August 2023 by Uzair Khan
I went to this AutoZone for the first time to purchase break-pads for my car. I’ve been a customer with AutoZone for more than a decade and Never before I’ve been treated with such hostility at any store. The manager Katie is super rude and unaware of her own store policies, and called me a thief as I acquired about bringing my old break pads back for a refund, purchased originally from AutoZone. I went in the store to purchase break pads for my car as I’ve always done so in the past, and I asked her if she had the break pads I needed for my car and she refused to sell them to me and told me that I’m stealing from The company. I figured that she is unaware of her own store policy, and asked for the break pads annyways and she refused to sell them to me. I asked her for her name and she responded in a very aggressive manner “CAN I HELP YOU”? IM THE STORE MANAGER!! and kept repeating the same words loudly as I walked out. She she called me a thief and said I’m stealing from the company, and also mentioned that I’ll make sure everyone knows about you. She made me feel very disrespected, as I’m not sure if there were also other people present in the store. If I don’t hear back from the district manager regarding this matter, I will be contacting the HR. No customer should be treated in such a rude and unprofessional manner, specially coming from a manager it is extremely disappointing!!!
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August 2023 by Chris Choi
Dennis was great, got the part. Flawless!!
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August 2023 by Pop Mason
Clean, organized and good service.
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June 2023 by zvi abramovitz
Nice and helpful staff. Great selection.
