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September 2022 by JT Wood
They have me on Do not Rent list/ Have called 4 numbers and they won't advise why or unlock my account. Account is corporate linked. The issue shows as during COVID lock-down and I also no longer lived in NJ at time so appears they allowed someone else to use my account and commit fraud (likely my Ex-wife). Notifying my company to cancel out National use account.
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September 2022 by Sean Poyner
Dangerous vehicle and horrible customer service. I was given a defective vehicle. The replacement vehicle was the most basic economy vehicle and is not big enough for my family. I have been trying to get this resolved for over 24 hours and my family and I are stuck. Costumer service says that I have to resolve the issue with the branch but there is no way for me to speak with the branch without driving all the way back there. Go to Hertz or another competitor!
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August 2022 by Tim
Really bad National location. One executive elite, and they don’t let you pick your car, or really make a request. Made complaints to the manager and the regional mgt (Ron withers) and they never responded the first few times. Just a poorly run location with bad management. Now I rent other places, other than National.
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May 2022 by Mark Karan
Good selection of cars in the Executive aisle. Car was clean and in great shape.
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December 2021 by Mark Bean
We've used this National many times. The staff is friendly and attentive. The shuttle bus driver helps with your bags and we were greeted at Emerald Isle and offered cold water bottles. That was a nice touch after a delayed flight in.
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September 2020 by GardenStateSM
Due to the pandemic I had to wait inside the airport for 30 while the attendant drove to give me the keys. She only had one car to choose from, i was disappointed. A small SUV barely had enough room for my gear and wife, crowded 1000 mile ride. Won't do that again.
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August 2020 by Amar K
I am glad with rental overall great experience but, I got Altima even though I booked full size car.
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July 2020 by Rob Tweeddale
They certainly made me feel VIP. The customer service rep gave me her card and upgraded me without asking. Tremendous service!
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July 2020 by Gangeya Purushottam
The service at the airport was excellent. However, the car that was allocated broke down and then we could not reach Roadside Assistance. AAA responded and reached us to the nearby airport.Overall experience poor.
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February 2020 by Luis Pena
Good, could be better. The EWR, NJ international airport location must offer EZ pass to the renters, they're high presence of toll in their ways. To run without one create a scare situation of transit violation. The rest they have good reception at all.
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January 2020 by Pascale Michel
Good customer service.
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December 2019 by Cheryl B.
Unfortunately, this was the worst experience at NCR I've been to and we typically use them whenever traveling for work. Just not enough cars to choose from so we had to pay to upgrade. There were 3 of us with an Emerald Club reservation for a full-size car and only Nissan Sentra size cars or smaller available in the Emerald Club section. We would have barely fit with our luggage (we were all traveling with at least 1 suitcase each). There were cars we would consider full-size that would have worked great but they were all either locked or had "no key" written on the window. We ended up with a Tahoe, which was too big but the only thing that was available bigger than a Sentra, and had to pay the upcharge. Otherwise, everything was fine as expected, that is why it got 2 stars instead of 1.
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October 2019 by Syed Ali
They brought us the car, good service
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August 2019 by Joseph Sonday
Cheapest route is to reserve right through their National web site. Enterprise/National/Alamo are the same BTW. It's also NO worries to drop off "after hours." They have a key drop box. I almost didn't rent because of this, but don't let it scare you away.
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July 2019 by Ginny Marles Domain Realty, Naples FL
Wouldnt let me rent a car without a return flight ticket
