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February 2024 by antaizha carmen
Customer service was great from the second I walked in to the store. Kris helped me set up my new phone and apply a screen and lens protector. He also checked to see if my account was eligible for any upgrades and was very knowledgeable of warranties and products. Spent about an hour there because I had so much on my phone but I didn’t dread it so much because the employees made it worth while. I recommend this store for all your wireless needs.
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January 2024 by Sijo Devasia
Easy to approach staff with great customer service. Would recommend any day over AT&TEDIT: 01/23/2024 After reviewing my statement bills, it turns out the promotion I received for the free Apple Watch was erroneous when signing for a new iPhone. Unfortunately, I have been charged monthly for an Apple Watch although I was told a promo would be applied monthly to cover this charge. I apparently owe a totally of 36 payments for this watch. I never would have signed up if I knew this tactic was utilized, just as in my prior experience with AT&T. Very dissatisfied with these lies of omission.I spoke to customer service and the gentleman informed me that they have been receiving these calls daily. When we went through the bills, after having the device for less than 2 months, it turns out only 1 promotion out of 36 was applied AND I was charged back for the promotion anyways. I am paying a total of $480 for a free watch. This seems very much like fraud and it's appalling.
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January 2024 by ED D
Kristof is by far a truly dedicated and hard working employee of Verizon/ Menlo Park Mall. He is always so extremely helpful and superiorly knowledgeable about verizon. He has taught me so much about these products when I knew so little!Thank you SO much for all your help!!- Elisa
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January 2024 by Sandhya Rao
Great experience. Brian and Jay were very helpful and made the whole process smooth and easy.
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January 2024 by Brando Hernandez
SCAMMERS!!!!! This store needs a corporate investigation ASAP! EMPLOYEES AND “MANAGER” are up charging clients! PLEASE BE CAREFUL, YOU DONT NEED TO PAY FOR UNNECESSARY THINGS!
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December 2023 by Cesar C
They charge extra fee for no reason
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December 2023 by Morris Henry Niel
Over excellent, Joel at Menlo Park went above and beyond to help with all my questions, l thank you for having such an amazing team at this store!
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November 2023 by Raj S.
Nicely located within Menlo Park mall. Being in the mall, they have very less employees to help customers. Wait time is longgggg.. no one even asks anything once we enter .. their products are good . They had good deals during thanksgiving . If not for the service , I like their store .
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November 2023 by Jim Tuite
Great help from your employees
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November 2023 by Daniel Ramotowski
I was here in spring 2019 and they were just rude and arrogant. Have never been back since and never will return ever.
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October 2023 by Manmohan Sharma
Confusing plans.. not customer friendly.
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October 2023 by Jeanece C
I arrived here Friday night 8pm, with 2 reps helping a customer each and 1 person before me. The girl with curly hir assisted all 3 customers and got us out by 9:10pm. Store is clean and process was simple to add a watch to my service.
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September 2023 by Pranathi Andapally
I’m horrible with technology ? but Gabriel was so patient with me and answered all my questions with so much detail! I was stuck at the store for about 5 hours to get my new phone, and he was super helpful with the process of buying it, making sure everything was backed up, and setting up the new phone as well.
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September 2023 by Trenyce Vincent
Joel was so helpful today he helped me and my friend understand our cute plans and upgrades. He was so patient and knowledgeable!
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August 2023 by Kyle Cassidy
Chris was super friendly and did a great job helping me with upgrading my phone!
