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February 2024 by John Estrella Jr.
The staff here was super friendly and helpful. There were only 2 or 3 employees in the store but they were doing an excellent job at taking care of customer as well as helping at checkout. I bought my first bird cage as well as some accessories and received great recommendations from them.
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February 2024 by Matthew Sielski
Clean and friendly store but grooming hours are completely different than what's posted on Petco's website - call before you do any walk-in services.
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January 2024 by Joseph Square
Things are easy to find, no crowded.The lady who took care of me got me some coupons in everything I bought.
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January 2024 by Aliya
my boyfriend and i walked into the store to get some fishes and we asked for help and they told us no they’re understaffed and only have two workers. I don't see why the store would be open if they can’t help customers. there was also no one in the store so i don't see why she couldn't spare two seconds to help us. the lady was also watching us the second we walked in, did not greet or say bye to us. was sensing hostile and racist vibes! would not recommend. also they definitely need a manager or maybe just shut down! Edit: Day 3 of going to the store and still can’t get my fish. Unfortunately this is the only store that has the fish i want and the employee can’t spare 10 minutes of her time to help. Great customer service (not)
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January 2024 by Rach R
Had the carrier we had been looking for. Quick a d easy check out.
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January 2024 by Tony Divine
DO NOT SHOP HERE IF YOU ARE BLK! THEY DON'T WANT YOU THERE!! THEY WILL NOT TELL YOU ABOUT THE SAILS.
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January 2024 by Mali Melvin-Stith
So when I brought my dog in she was the only dog there so the lady said that she was able to take her time with her. I was not the one who picked her up my husband was and he was horrified after giving her a tip which payments are made prior to you seeing your pet. My dog will no longer come back to petco for grooming which is fine after seeing her wound. She didn’t even say she cut her face. I’m definitely going to report it. I am so happy l wasn’t the one who picked her up because it would have been reported on the spot.
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December 2023 by Linda M.
We go to Petco for their grooming services. Our dog quite likes Victoria the head groomer. Fair price point and always has appointments available. Very difficult to make appointments at other grooming places.
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December 2023 by David Cheuk
Ridiculous store. Came here 1.5 hours before store closing hours and told fish department was closed. Asked clerk if she could hold a couple of fish that I had spent last 30 minutes picking out, and told no they don't hold fish.Maybe post a sign if you're not selling fish after a certain time so you don't waste people's time?
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November 2023 by Anna A
I was truly disheartened by my recent experience when I had scheduled a training session with Penelope. My card was charged for the session, and I even received multiple confirmations and reminders in preparation for the appointment. However, upon my arrival, the disappointment began to set in.To my dismay, no one greeted me, and the only employee was preoccupied at the cash register, tending to other customers. The training area seemed abandoned. It was only after I finally asked the woman at the register where I should check in for the dog training session that the true extent of my disappointment became apparent.She nonchalantly informed me, "Oh, Penelope is no longer with the company, and I'm not sure what to tell you. You can call the manager on Monday to request a refund." There was no effort made to resolve the situation or even a simple apology for the significant oversight on their part. I felt completely dismissed as a customer, as she didn't even make eye contact and continued to focus on the other customers.What adds further insult to injury is that their booking system still allows clients to schedule sessions with Penelope or fog dog training in general, and it proceeds to charge their credit cards for services that are clearly no longer available. This level of unprofessionalism and the associated frustration it causes are deeply upsetting.
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November 2023 by Helen Rotondo
I got my pups annual shots today. I like their new schedule system online it was an easy process - in and out in about 15 minutes.
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September 2023 by Christina Purushothaman
Honest kitchen items were not on the shelves. Spoke to cashier and she stated that they were rearranging the store so items are stacked up in boxes. I asked her if someone can help me find the honest kitchen pate. She stated she would have someone come and after 15 minutes no one came so I started looking through the stacked items along the back wall and located some. So I am moving small and big bags of dog food to locate what I need. So while I am heading to check out, I see the cashier doing something else and there is someone else at the register (Dejames?? I think is name was something like that because his name tag was visible unlike the woman cashier). She basically was like screw you and your dog. Now the Petco by my house which is super convenient to me is closing down or something so they don’t have Stock of honest kitchen items for dogs therefore I am forced to go out of my way to buy my babies what they like and i am encountered by “look for your own items” attitude.. I wish I took that cashier’s name. She was Asian there was another gentleman looking for Merrick in salmon flavor and I was helping him look for it and told him someone was coming to help but of course I was lied to so he waited and then he left. While searching for my food I found the kind he needed to but it was too late..Such bad customer service!!
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August 2023 by Mario Valverde
It was a very great experience. Workers knew about fish and kept the store very clean. I highly recommend coming here .
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August 2023 by Nicole F.
A very happy pup waiting for one of her treats we just purchased. We appreciate Petco's sales (especially on fish tank supplies) and their offer to price match. Joe is always super friendly and helpful! :) He made sure we knew we had rewards available.
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August 2023 by Alyssa K
We brought our Siberian Husky here in April of this year based on good reviews. I always check all reviews before deciding where to bring my dog.The groomers did a fantastic job on Jack’s coat. It took quite a few months for him to start shedding again! Highly recommend! They did a very thorough job, and even went above and beyond!