-
November 2023 by Paul Bendik
Turned in my previous Volvo lease and got a new one. Solid people, good deal and easy process. Quickest paperwork turnaround ever!
-
November 2023 by Zane Matter
I brought my Volvo in for a recall. Great, friendly and professional staff all around.
-
September 2023 by David C.
We have a 5 star experience at Open Road Volvo. After visiting several dealers, we picked Open Road because they gave us the best deal, no games, straightforward pricing. Make sure you ask for Andy Zhang, best salesman, a honest hardworking fellow. 10 stars for Andy!! You won't be disappointed!
-
August 2023 by Bruce T.
I had an outstanding experience at Open Road Volvo in Edison! After visiting three different dealerships, they stood out as the true experts who correctly diagnosed and fixed my car's issue. This has been going in for a whole year, and until I visited them no one was able to figure out the problem. It was very easy to schedule an appointment for the very next day, and they didn't make me wait weeks like some other dealerships in the area. Their dedication to solving the problem was remarkable, and their commitment to my satisfaction was unwavering. I felt truly cared for, with transparent and honest communication throughout the process. They were also extremely reasonable in terms of the cost for the repair. A huge shoutout to service advisor Joe C. and service manager Q for going above and beyond to assist me. Their friendliness, professionalism, and helpfulness were unparalleled. The dealership's commitment to excellence didn't stop there - they provided me with an exceptional loaner car that ensured my daily routine remained unaffected.I wholeheartedly recommend Open Road Volvo to every Volvo owner out there. No matter where you're located in the tri-state area, it's absolutely worth the trip. You won't find a more dedicated and trustworthy team to take care of your vehicle. Thank you, Open Road Volvo, for delivering such an outstanding service experience!
-
June 2023 by İdris Elban
First of all, it was my dream car, all the staff working there! they do their job well and they are all very nice people but between them Andy Zhang , He helped us a lot at every stage and I am writing to express my thanks to him again. If you go there find this guy! Anything will help you… thanks again ?
-
June 2023 by Anthony A.
I had a great dealership experience, worked out a deal on a car with Jeff very easily, no games, straightforward numbers, and put a deposit on the vehicle, amounting almost $500, with pick up in a couple days. The staff was very friendly and courteous and I was even greeted by the general manager. I thought it was one of the smoothest dealership experiences I've dealt with.Due to some unforeseen circumstances I got busy and spent some time in the hospital. The last thing on my mind was getting anew car.I was contacted multiple times to schedule a time to come in checking on me about the deal, I finally was able to follow up to the messages and I was stillWhile I did not respond for a couple more days following, it's understandable that the dealer could not hold the vehicle more than a few operating business days. Still, I was given no notification that was the case and the vehicle could not be held anymore. Similarly, even while they sold the vehicle in which I had a clearer deposit on, they did not immediately process a refund. This was two weeks after I stepped foot into the dealer.Since then I followed up with my sales person Jeff multiple occasions over text with response. I have called the dealership reception over 6 times over 2 weeks and assure it's being processed with the managers or the finance department. Not until the 4/5 call I was asked for my credit card information to process the refund. It was given and confirmed and I was told to expect it soon. That was two weeks and 3 more calls ago.Now 5 weeks since the sold the car I put a deposit on, I still have no refund and no answers from anyone. This really goes to show the professionalism and priorities from this dealership. I can't imagine having bought a car from here and having an issue not addressed because I have already purchased it and it's no longer a priority to them.If you want to work with a dealer who plays with your time and money, Jeff and Open Road Volvo of Edison is your place to shop.
-
April 2023 by Jack B.
Improved in service area. Dealership rebuild is finished and absolutely beautiful. Service staff must have gone through training on customer courtesy - pleasantly surprised. However, still fully incompetent - came in for an oil change and asked whether they need to reset the BMS for a new battery. Was told NO - that's plain wrong on my model Volvo and I did it myself back home. Still incompetent and I still don't recommend them.
-
March 2023 by Bin X.
Unprofessional Service, Overpriced Fees, Delayed License Plate, and Potential Discrimination - 1/5 StarsI recently purchased a vehicle from this dealership and have been extremely disappointed with their handling of the issuance of my permanent license plate. Despite contacting the dealership well in advance of the expiration of the temporary plate, they made no attempt to obtain the permanent plate in a timely manner. Furthermore, they never proactively reached out to me about the situation.The temporary plate has now expired, and the dealership obtained the permanent plate on the last day, leaving me no time to pick it up in person. They have asked me to drive my car with an expired temporary plate to their location, proposing to cover any traffic ticket expenses. This proposal is both illegal and unethical. They also offered to mail the plate to me, but only if I pay an additional $25 fee, which I find unreasonable given the circumstances.Moreover, I paid a higher documentation fee than what other dealerships charge, expecting timely and efficient service, but their registration service has been far from satisfactory.Additionally, I am concerned that this delay in service may be indicative of discriminatory practices against minority customers, particularly those of Asian descent. While I was traveling in Asia, I explicitly requested in multiple emails that the dealership contact my wife or at least copy her on the correspondence. They never did so, forcing me to deal with time zone differences, difficulties in accessing the internet, and even having to use AT&T's roaming service, which generated extra costs.It is troubling to think that my requests may have been deprioritized based on my ethnicity, which, if true, would be a clear violation of anti-discrimination laws.I regret to say that my experience with this dealership has been far from satisfactory. I give them 1 star out of 5 and would advise potential customers to exercise caution before making a purchase here.
-
January 2023 by TrueReview S.
Visited this dealership on 01/29/23 to purchase an SUV. Salesman (Ralph) photocopied my driver license so I could test drive. Fair enough. Already had approval letter in hand so there was going to be no doubt about my purchase. Return from the test drive and the salesman asks for my zip code (I reside in another state). I give him the zip code and he says, "The sales tax in your state is 6%". I respond, "No it's not, it's 4.15%". He gives me a stupid look and proceeds to move on to the next attempted scam.I then asked him the sales price of the car (I already knew the price) and he says, "$32,399." I said, " No it's not, it's $31,888". He plays dumb and says, "Well I guess that's the price I'll have to sell it to you for". He then says to me," I need you to fill out a credit app". I said, "Excuse me?" He says, " I don't know who you are, you could be anybody" as he points to my name and address on the approval letter from the bank and walks away with my approval letter from my bank. Mind you, my name and address were good enough to take a test drive 15 minutes prior.I sat there a minute thinking about what he had just said to me while I waited for him to return. He comes back with the general manager (Leo) who was very condescending and rude to say the least. GM proceeds to explain to me that I should just fill out the credit application and continue with the sale. I explained to him that I want to go with my bank for financing. GM replies that he doesn't know if the bank will release the funds to their dealership. My bank is a financial partner with them. He knew this but pressed ahead anyway.I stood my ground and Ralph stepped in and advised me it could take "hours or even days" to get the money from my bank. I knew this also to be false as I always walk into the dealer with an approval letter and walk out with the vehicle I intend to purchase. Ralph continued to argue with me about my approval letter by saying, "Do you really care where the money comes from?' I also knew dealers get a percentage of every customer that they get to finance with them. I then said to him, "This is the most difficult experience I've ever had buying a vehicle". Leo then jumps up from his seat and yells at me to get my bank's manager on the phone, as he walks away. Needless to say, Leo did not return.I knew at this point I was in the wrong place and I politely asked Ralph for my approval letter back and I walked out without saying another word to either of them. Ralph's attempts at being deceptive were laughable at best. Leo presented himself as condescending, pushy and rude, neither of which had an effect on me or worked.These individuals refused to sell me a vehicle based upon my rejection to do as they wanted. I'm 100% sure my negative experience was the tip of the iceberg had I done business with them. I am also sure that I saved myself a lot of grief down the road had I made the purchase (I know would have had to make several trips back to NJ from my home state). My contact with them is proof positive car salesmen hate it when you know all the tricks they use. Buyer beware.
-
December 2022 by Amelia F.
I've owned quite a few cars and the experience I had here was the best. I already test drove the xc90 that a friend owned and fell in love. I didn't want to be traveling around looking for a deal since I didn't have the time. I called multiple dealerships in NJ and NY and everyone treated me like garbage...that is until Matt from open road assisted me. Everything was seamless and I was able to do everything virtually. The next day, I went to the dealership, signed paperwork and was out the door within less that 30 minutes. It's been almost a year with my car and every time I drive I fall in love all over again! It handled perfectly in the snow! I love my XC90!
-
November 2022 by Renee R.
Buyer beware. I recently purchased an XC60 recharge at Open Road. I was traveling so I asked Matt to hold the car for a day and gave a deposit because I wasn't sure of the color. I arrived as I promised. When it came time to negotiate, I told them I wasn't paying more than MSRP. Matt said let talk to my manager. The typical BS game they all play. He came back said ok but you have to finance through us. I already had financing that was lower and better. Matt said work with me. I agreed as I wasn't or at least I thought I wasn't being swindled out of $2000. He focused on the payment not the details. My fault for believing him so when it came time to sign the finance papers I didn't look at all the lines MY BAD. Never ever believe what they say look at every line. I drove two hours to this dealer because they had a car a was interested in. Again I could have gone else where and I suggest you do the same. I called Matt on it when I realized what they did. He basically said yes I showed you a number. I said I wasn't paying more than MSRP and he agreed and then mislead. He stated just refinance it and it will cost the dealer $2000 so we are even BS. Stay away.
-
August 2022 by Susan Drury
This is an excellent dealership. The customer service is friendly and professional! The Inventory is well stocked. The service department is professional and knowledgeable . I highly recommend Open Road Volvo of Edison.
-
August 2022 by Samir Redzovic
Very friendly, professional the best experience ever
-
August 2022 by René Domínguez.
(Translated by Google) Very happy, excellent service with good attention, great service. Very pleased with Mr. Elis Tavarez in my Language. With the desire to return. Your next vehicle comes here you will feel at home(Original)Muy contento un servicio excelente con buenas atenciones grand servicio. Muy complacido con el Señor Elis Tavarez en mi Idioma. Con deseo de regresar. Su próximo vehículo venga aquí se sentirá como en su casa
-
June 2022 by Hannah M.
Leasing a new Volvo could NOT have been easier thanks to the team at Open Road in Edison. In particular, Sam Allafi made the entire process SO easy. From day one, he was always available to answer my many, many questions. And even up until the final moment, he stayed on hold with our insurance company for over an hour after they'd messed up our policy. He went above and beyond at literally every turn, which made an initially-overwhelming process SO simple. Within the span of 4 days, we had easily traded in our car and drove away with a brand new one... all in one swoop. Can not sing Sam's praises enough! If you're looking for someone to help support you with buying or leasing something new, Sam is your guy. Thank you, Open Road!
