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January 2024 by Lokesh Budhiraja
Very professional service. Ayesha Ahmed at Menlo park store was very helpful, responded to my questions related to insurance coverage and out of pocket piece very patiently. Experienced an amazing customer service. Highly recommended !!
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December 2023 by Patrick Farcon
The eye exams for all three of us in the family were performed very well. Felt at home and was so friendly, helpful and knowledgeable! Our eyeglass purchase experience was so amazing as well. Totally patient, gave great advice, and helped us get the best value for our money. Thank you to all!
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December 2023 by Ghalib Syed
Today went to store in Menlo Park mall. We were greeted by Ayesha and Keith. Both helped us selecting frames, advised and guided what would be best for my need. Have us great price on two set of glasses without compromising the quality. Valued our loyalty. Thank you Ayesha and Keith for your great customer service.
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December 2023 by Sairaam Ganesh
Shady business tactics at this location. Location tries to forcibly upsell optional services by bundling it with basic eye exam and saying it's mandatory. Wanted basic eye exam and lens fitting to purchase contact lens, location refused to honor appointment unless I get a retinal scan as well.
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December 2023 by Eugene Kim
Never had anything other than positive experiences at LensCrafters. I’ve purchased several pairs of glasses here and come whenever I can to get any adjustments, etc. Staff is always so friendly and helpful, recently came again to get my nose pads switched out and again felt very cared for
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November 2023 by PDave dave
We use this location for more than 4 years now for our whole family. Staff here is very friendly and helpful . They have a very wide verity for eye ware. Very easy to find something you like. Will definitely recommend this place.
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October 2023 by G Nonya
My mom lost her glasses Myrna was there again able to help my mom. Devin was also there and on orientation very eager to assist in any way possible. Both very pleasant and friendly. Both assets to the store thank you both.
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October 2023 by John Shafik
Exceptional service provided by the store manager, Keith! After my wonderful experience, I will certainly be a returning customer for all my future purchases.I was recommended to visit this store, and I will enthusiastically recommend it to all my friends as well. Many thanks!
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October 2023 by Sizhe Cheng
I really appreciate them for changing nose pad for me for free. I ran three eyeglasses stores and finally got changed.
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October 2023 by Liz Leary
Keith, the general manager of the Menlo Park Mall location in NJ, was incredibly helpful with getting my 8 year old son his first pair of glasses. We had a great experience and highly recommend paying them a visit.
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September 2023 by Cierra Myers
I closed my glasses up in my baby stroller bending them in a way I thought it couldn’t be fixed! I panicked and visited the nearest Lens crafters in Menlo Park mall and Zaneb the optometrist gave it her all and fixed the glasses back to perfection! The sales associate Ken left me words of wisdom to keep them safe! Thank you so much for all your help! They are life savers!
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August 2023 by sylvia awad
Amazing staff, wonderful to deal with, professional and friendly! Helpful and honestly made the experience wonderful! Best prices and amazing staff!
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August 2023 by caryngo
Everyone there was so helpful! We had a wonderful experience from seeing the most caring doctors to the staff on the retail side! As a Retail Store manager myself, I know what great customer service looks like and this store went above and beyond
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August 2023 by Judith Rowley
I recently went to Lenscrafters in Menlo Park for new glasses and was taken care of by Zaneb. I have had issues with my progressive lenses the last few times I got glasses. She listened to what I had to say and did what was necessary to make sure my glasses were right. I picked them up recently and they are perfect. I would definitely recommend Zaneb.
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August 2023 by Debra Powell
Thank you to the lady at Lenscrafters in the Menlo Park Mall. She changed my nosepads on my glasses for me today. She was very helpful as one of my nosepads broke off and she replaced both of them for me. I sincerely appreciate your help.