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February 2024 by Kenneth August
I found out the hard way that not every Firestone is the same but I've never had any problems in Edison. Every time I've been there they were nice, they fixed what needed to be fixed and all with in a very reasonable amount of time. The only thing I'd recommend is getting some blinds or something for the waiting area to block the sun. Other then that I have not had any problems with the service at all, they're not the closest store to me but I will continue bringing my vehicles to Edison.
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February 2024 by Dub
Great customer service, convenient location and hours.
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February 2024 by Andy
everyone made me feel comfortable about my visit and inspecting the issue on my car. the prices are fair, the work is well done, and the management does everything necessary to make me a returning customer
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January 2024 by Saketa Chadalavada
Ron and his team were great to work with. They explained everything they would be working on on my vehicle and it really made me feel at ease about getting my car serviced. They even showed me the older broken parts which they replaced and explained how it could have been damaged. Overall, I am very happy with my first ever visit to firestone and will continue to take my vehicle to this location.
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January 2024 by daymiyen
Love this location. They take care of you.
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December 2023 by Michael Merritt
Staff remains exceptional and makes the experience stress free and pleasant. They are very accommodating of walk-ins and completed work in a timely manner contacting me immediately upon completion. Wheels balanced and front end alignment completed so quickly it impressed me
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December 2023 by dhru shah
Be careful going to this place without having a good knowledge of their services.I always bought lifetime alignment for all my cars from them. We just bought new tires (not from them ) and took the car there to buy lifetime alignment. The representative said they don't sell the service unless if the tires were bought from them or if we applied for a credit card . When I asked if this was all firestone or only theirs, he said it's nationwide.I called Springfield firestone to ask if this is true and they said no they sell it to anyone that's willing to pay. No need to buy tires or open credit card.I have been taking all my cars to them since 2009, after today they won't earn my business.
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December 2023 by Ali Khan Official
Firestone auto care in Edison always provides a first class service. Mr Ron manager nice guy and very helpful always great customer service and always give good advice to customers. Thanks again Mr Ron
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November 2023 by Hadassah Torruella
Great service and price! Went to get my tires replaced and Everyone was super helpful and transparent which I really appreciated. Definitely will be coming back highly recommend!Service: Tires
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September 2023 by viviana maria
Eddie and his crew are the GOAT! They helped me figure out what was wrong with my car. They noticed how the last people that "fixed" my brakes screwed me over. I literally had no brakes in the back! If you see the pics, then you know! Ladies, ask to see your old brake pads after you get new ones. The last shop that worked on my car charged me for 4 new brake pads and rotors and only changed the front ones! I'll keep my business at Firestone in Edison where my boy Eddie keeps it real and makes sure your car is safe!
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September 2023 by Scootin Tootin LT1
Got a new set of tires for my truck. Ron at the front desk went above and beyond to find any active deals or rebates to save me money and got me in and out in a timely fashion. I’d send everyone here for tires and I highly recommend asking for Ron.Service: Tires
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September 2023 by Joseph Mc (originalstylez)
Poor customer service. Worker started arguing with me. Came to check my brakes and they try to charge me $2000 for something not related. Do not go they take advantage and fine things that aren't wrong with your car.
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August 2023 by Carrie D.
My son's car was brought to here to get an oil change, wheel alignment and tire rotation. The appointment was for 11am and the car was not complete till 5pm. Secondly, the manager had said my son's rack and pinion seal was leaking when the car was just inspected top to bottom with pictures from another mechanic for another issue he was having as there were no leaks at all just 4 days ago. This is the second time at this Firestone center that they make up bogus claims of work to be done. Another time we brought the car for an oil change they said that over $800 of work needed to be done to the car. Upon bringing it to our mechanic none of the work needed to be done. The manager Ron was condescending in thinking that a women did not know the process of inspecting or getting to the rack & pinion. They are a bunch of scam artists at Firestone Edison. Liars and are horrible. We will never go back there again. We are reporting them to the BBB and writing a letter to their headquarters.
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August 2023 by Harsh Shah
Absolute garbage service - made me wait for 2.5 hours just to tell me that my alternator replacement will cost 1400$ (I got it done for 700 else where instead). The manager has the worst customer service skills I've seen to date..told me to go else where if 1400$ was too high....And they gave me a false invoice stating my alignment check was performed which was not the case even though my whole family has lifetime alignment checks here. Terrible and the most horrific customer service possible. AVOID
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August 2023 by Jerr
If I could, I would give this place negative stars. Went in for an alignment and tire rotation. They call me an hour later with a list of things that need to be replaced. Wheel bearing, bald tires, cabin and engine filters totaling around $3000. The wheel bearing is fine. The tires are fine. The best part is they told my cabin and engine filter were extremely dirty. I just changed them 3 days prior to my visit, brand new. They didn’t even bother to look and said they were dirty. Oh and they didn’t even rotate my tires. Bunch of scammers. Avoid at all costs