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June 2024 by Shauntia Myles
Has to be worst tax person ever. Trudy is a compulsive liar. I spoke to her middle of march about how much my tax refund will be. She told me a certain amount but then said after I pay her it’ll be such and such amount. Fine. I called her again 2 weeks later (4/6) to confirm when it will be ready. She told me “oh It was never processed, let me process it today.” So I’m giving her the benefit of the doubt at this point. My mother goes to pick up the check today because it’s going on JUNE. And she tells my mother she doesn’t have the check…..
I call Trudy myself and all she did was TALK OVER ME. I asked her why didn’t she communicate the truth. She told me she processed it 4/6 then told me on the phone today that she never processed it because I didn’t pay her $225. When in fact she told me she would deduct that from my refund but ALL OF A SUDDEN today “they don’t do that anymore”. So she’s holding my refund hostage…
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June 2024 by Latanya Dunn
DISAPPOINTED & Updated- 5/28/2024-
Services has gone way down in last 3 years, Ms. Trudy used to be great but no longer. I got my taxes done this year 2024 and it was a horrible experience. Sent taxes in Mid March, as of April 17th I am still trying to reach her and rectify if my taxes were even done. As of today, note we are in May. I am just seeing my tax documents today 5/28 due to her not entering in the correct address information on the password protected file. It was like having your taxes held hostage. Its just frustrating after you pay someone 465.00 for tax services and they decide to also make money off my dependants as well. So that is almost another 200.00. on top of my 465.00. I get her on the phone today, she wants to talk over me and just not own up to all these mishaps or even apologize that I am still dealing with taxes and it will be June 1st 2024 on Saturday. This evening I have to reviewn my documents, Ughh my apartment # is incorrect etc. Let's be clear no one wants to stress about their tax person putting incorrect info on your returns. Taxes are already stressfull as it is. Icing on the cake, I asked her as a courtesy if she could mail out my taxes hard copy, unprofessional push back, telling me why do I need them all and I can print them etc. NO you print and send to me since nothing else coud get done correctly. As a customer I asked for a simple request especially since I cannot access 2 of the 3 files! Really? Sheeesh! Fired up!
If the business has grown great, hire more people but if your nearing retirement or this is too much, hang it up. its ok.
I am done allowing businesses to disrespect my hard earned coins. Not today. DONE!
Oooooooo Ms Trudy saved me today! 5/17/21- Tax Day! I was referred by someone and decided to call. She took the time to answer my questions and assured me that she could assist me with my business and personal taxes and before the deadline as I was late with getting prepared and life was happening fast lol I made an appointment and arrived, we got right to work as I came prepared with notes, my entire file box and laptop ret to GO! She thoroughly went over everything and ran everything down that needed to be included in my taxes as a small business owner and new at that!
She was amazing, very informative and knowledgeable, we had a good ole time crunching numbers. 1st time customer and I will be back next week for another business appointment with Ms Trudy!!!
Today a weight was lifted off my shoulders and it feels amazing!!! Thank You & God Bless!!!
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May 2024 by Tanya D.
DISAPPOINTED & Updated- 5/28/2024- Services has gone way down in last 3 years, Ms. Trudy used to be great but no longer. I got my taxes done this year 2024 and it was a horrible experience. Sent taxes in Mid March, as of April 17th I am still trying to reach her and rectify if my taxes were even done. As of today, note we are in May. I am just seeing my tax documents today 5/28 due to her not entering in the correct address information on the password protected file. It was like having your taxes held hostage. Its just frustrating after you pay someone 465.00 for tax services and they decide to also make money off my dependants as well. So that is almost another 200.00. on top of my 465.00. I get her on the phone today, she wants to talk over me and just not own up to all these mishaps or even apologize that I am still dealing with taxes and it will be June 1st 2024 on Saturday. This evening I have to reviewn my documents, Ughh my apartment # is incorrect etc. Let's be clear no one wants to stress about their tax person putting incorrect info on your returns. Taxes are already stressfull as it is. Icing on the cake, I asked her as a courtesy if she could mail out my taxes hard copy, unprofessional push back, telling me why do I need them all and I can print them etc. NO you print and send to me since nothing else coud get done correctly. As a customer I asked for a simple request especially since I cannot access 2 of the 3 files! Really? Sheeesh! Fired up! If the business has grown great, hire more people but if your nearing retirement or this is too much, hang it up. its ok. HOPEFULLY NO OTHER CLIENT WILL EXPERIENCE THIS HERE OR ANYWHERE. I am done allowing businesses to disrespect my hard earned coins. Not today. DONE!
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May 2021 by Tanya Dunn
Oooooooo Ms Trudy saved me today! 5/17/21- Tax Day! I was referred by someone and decided to call. She took the time to answer my questions and assured me that she could assist me with my business and personal taxes and before the deadline as I was late with getting prepared and life was happening fast lol I made an appointment and arrived, we got right to work as I came prepared with notes, my entire file box and laptop ret to GO! She thoroughly went over everything and ran
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May 2021 by LT D
Oooooooo Ms ***** saved me today! 5/17/21- Tax Day! I was referred by someone and decided to call. She took the time to answer my questions and assured me that she could assist me with my business and personal taxes and before the deadline as I was late with getting prepared and life was happening fast lol I made an appointment and arrived, we got right to work as I came prepared with notes, my entire file box and laptop ret to GO! She thoroughly went over everything and ran everything down that needed to be included in my taxes as a small business owner and new at that!She was amazing, very informative and knowledgeable, we had a good ole time crunching numbers. 1st time customer and I will be back next week for another business appointment with Ms *****!!!Today a weight was lifted off my shoulders and it feels amazing!!! Thank You & *********!!! ... Read More
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May 2020 by Duncan Whitehead
Excellent company. A pleasure to deal with.
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October 2019 by Dea's Lessons
I've entrusted Trudy with my taxes since 2009. She is awesome, efficient, knowledgeable, and attentive. I gave 4 stars 'cause she doesn't take appts, whicb I understand.
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May 2019 by Elayne Champagne
Family First My Family offers The Best service in Town
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March 2019 by Mahkye Boswell
I've been going to Trudy since I was 19 I'm 46 she's never did anything but been Great an now she does my kids ♡♡♡♡♡
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November 2018 by Dea Davis
I've entrusted Trudy with my taxes since 2009. She is awesome, efficient, knowledgeable, and attentive. I gave 4 stars 'cause she doesn't take appts, whicb I understand.
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October 2018 by Cesar Posh
Trudy is great! 👠👠ðŸ‘
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October 2018 by Candace Heuer
Best service nicest people this is the place to go for fast reliable service everyone is great but I especially love Trudy
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March 2018 by Polo Fndz
Trudy is great! ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»
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April 2015 by Mr_Plainfield61
For over twenty years I have solicited the services of Champagne. Very reasonable with a family friendly atmosphere. I have received valuable advise that was beneficial to me and my family.
