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April 2024 by Willie Kelly
Good service in the facility!
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March 2024 by Andrew Cruz
Worst experience I’ve ever had with a credit union
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March 2024 by Mike Korinko
Having only 2 branches is a pain in the balls CH and Horsham. Also, every ATM that supposedly doesn't charge a. user fee does 1 open more branches to serve more of the members and 2 update the software and do something (like get rid of the automated fraud computer. That damn thing has caused me nothing but grief.
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March 2024 by Robert Wallace
Opened an account with Syreeta at this branch. She was easy to work with and very very nice. Thanks for providing excellent service!
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February 2024 by SGM B US Army Ret
The young man at the front desk is a horrible customer service representative. Doesn’t know how to talk to or treat people. Going back tomorrow to close my accounts.Follow up: Received a call from a person whom I think was the branch manager. After my conversion with her my decision to close the accounts was affirmed. Account are closed.
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February 2024 by Nick Florentino
Terrible, terrible, terrible customer service. Top 5 worst I have ever experienced. Attitude adjustment needed with the customer service and management team. Beware beware beware
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January 2024 by mia marshall
Not good they don't give blacks a loan.
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January 2024 by Andraya Early
I went in to get a new debit card and was immediately greeted and taken care of. I was in and out in about 10 minutes. I appreciate that because I don’t go into banks/credit unions often.
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December 2023 by Annabelle Valentin
Great experience there for my 1st time going. Very busy, but service was quick and had all my answers and needs taken care of.
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December 2023 by erica shantae
Nov 25, 2023 I came in for a debit card and checks was in /out in 5 minutes . That was the best service I ever received at a bank . Customer service was great !
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December 2023 by Kevin B
If you’re looking at loan rates, BEWARE! Navy Federal engages in deceptive advertising when it comes to loan rates. You can have excellent credit / history, great debt to income ratio, etc…they lure you in by advertising one rate, then offering another after you apply. Check out PFFCU instead…they treat their customers sooo much better.
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November 2023 by Laura Lecompt
Not a bad group of people that work at my location ?
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November 2023 by Bonny Wilson
Great service from the time you enter the door
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October 2023 by Jal Robinson
The most insensitive bank I’ve ever used. Made a deposit on Thursday and was promised it would be ready Tuesday. Well it’s not there and I called but they won’t release my hard earned money into tomorrow. I take care of my family with that money and no one seems to care. Stay away at all costs they only cater to rich people. They say they care but they really don’t. I will be taking my business elsewhere and I highly advise you all to do the same. Lanita was very defensive and lacked empathy during the entire call. Her unprofessional behavior and dismissive attitude made for a really bad experience. Henry wasn’t bad so I’ll leave him alone. But she was the worst customer service representative I’ve dealt with in a long time. I hope she gets retrained and demoted to a normal position because she is clearly incapable of handling her supervisor position.
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October 2023 by Talia Xemaril
i love this navy federal! i've come to know many of the staff & am delighted by how i'm greeted. (my daughter too!) the only complaint i'd have is that there is ALWAYS a line to the door, no matter what time you go, but the excellent service & efficiency makes it worthwhile.
