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August 2024 by D Jay
The manager is definitely biased towards my brown skin. Each time I go in he harrass me. It is very obvious that blacks are racially profiled. I will shop online.
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May 2024 by Katie Murillo
I enjoy this place so much! Such great deals!
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April 2024 by Dezire A
Usually very happy with Express and their product. The employees are typically helpful and friendly. Unfortunately, service in Express at Bridgewater commons seems to have deteriorated . We picked up an item from the sale area that was designated as $9.97. I asked an employee to confirm the price and the employee along with another one both confirmed it was correct. At the register, the item came up as a different price. When we explained what we had been told by the other employees, we were told repeatedly by the cashier that she is the manager and the price is what it’s coming up as, and not $9.97. She was repeating in a rude and demeaning manner that SHE is the manager and that’s the final price. Her name is Ashley. Maybe someone in the company can train Ashley to be nicer to her customers and honor the mistakes her employees make when quoting a price.
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March 2024 by Alyssa Dordoni
If I could give Qualeek 10 stars in this review I would. When I entered the store this past weekend, I needed help with a return and he was able to help me quickly and efficiently. Most of the time, returns take a while to process but Qualeek knew exactly what to do. He had wonderful customer service skills and was very attentive to my concerns / questions. He also gave me recommendations and let me know about the rewards program. I signed up and I am so glad I did. I will continue to come back to Express Bridgewater because of Qualeek, he excels at helping customers.
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December 2023 by The Walpow's
I typically avoid complaints, especially given my retail background and understanding of its challenges. However, this recent interaction during our shopping visit last Thursday left both me and my partner with a less-than-positive experience. We were exploring outfits for Black Friday, intending to make online purchases. Being in-store was to gather opinions and assess the fit first hand, but the encounter fell short of our expectations.As we gathered what items we liked, we noticed an outfit on a mannequin that caught our interest. Unfortunately, his size wasn't available on the racks. I observed that the mannequin was wearing his size and asked the associate if we could try it on. Initially, she checked the backroom for additional sizes, then returned, inquiring if we were committed to purchasing the item.We both nodded and expressed our intent was to purchase if the fit was satisfactory.The associate (claiming this was protocal) advised us to either try a different size or order online if immediate availability wasn't essential. We clarified that our goal was to assess the fit before deciding. However, she hesitated to remove the outfit saying she wasn't keen on taking it off unless we were 100% buying it, claiming it'd be a hassle.My boyfriend then mentioned he only tries mediums because that is his size and she then laughed, but didn't budge. I reiterated that the main reason we wanted to try it was to check the fit and comfort pf the outfit in that size. Finally, she agreed and took the shirt off. She looked very annoyed and being in retail, i understand its not always easy, so I offered to help her put the mannequin back together. She told me she was good and had it all taken care of. We ended up buying the shirt in the end, but decided against asking for any further assistance. We even spotted another shirt we liked before checking out, but the last of his size was again attached to a mannequin, and we opted to leave without it to avoid a repeat of the situation.It was just very dissapointing to recieve such service. People shouldnt be left feeling like a "bother" to the people who work there. All we wanted to do was try the shirt on and see how it fit. And if we hadn't had such an uncomfortable interaction, we probabaly wouldve taken the other shirt we saw home with us. Very dissapointed :/
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August 2023 by Franklin E Sagastume Figueroa
my favorite store
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August 2023 by Susan Churchwell
Helpful staff,
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August 2023 by Laila Hill-Glover
I love Express! Marissa, the store Manager, is incredibly kind and sweet. Her exceptional expertise in Marketing and communication truly motivates me. I find her patience, confidence, and sales techniques truly admirable. As for Greg and Sarah, they are both incredibly kind individuals. Sarah's kindness is unparalleled, and she exudes understanding and confidence. Greg, on the other hand, possesses remarkable efficiency in accomplishing tasks.However, I did have multiple bad experiences with Wendy. It seemed like she expected me to acquire a substantial amount of information within a short period, and she even threatened to reduce my hours if I didn't greet people. However, this was puzzling as I had just started working there and had already been proactive in getting insiders and greeting people. Moreover, her tone of voice was completely unacceptable. Her rude attitude is something she should address for the future, and it's essential for her not to project her emotions onto others.
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August 2023 by Sridhar Maharna
Bridgewater Commons! Express- Not happy with the service , I have go to store twice, waste of my time. They do not even know how to search for a pant. I wanted a particular color and the billing lady said it is not there online but I could search now and was able to find this morning . I have to go to store to return my pant and exchange it , it so much waste of my time. The 2 ladies at billing kept saying it is not there without properly searching . Worse service!
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July 2023 by Tom Wolf
I just bought two tank tops today from this store. I tried them on in the fitting room, most comfortable material ever. ??????????
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July 2023 by Anonymous User
The staff is courteousI feel like it had a better selection of clothes a few years ago
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May 2023 by Adati Tarfa
Have not been to Express in a while and I really liked this store. It is well organized and has some discounted items that are surprisingly still in season items. Loved some of the unique colorful but subtle spring styles.
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December 2022 by Aiswarya KS
Staff was really friendly, helped me pick up a few outfits!
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September 2022 by Jennifer Dietrich
Okay so I cannot 'express' how amazing my shopping experiences have been at Express lately since I met Greg. First time I met him I had lost a lot of weight and told him I needed a new wardrobe but wasn't sure what my size was. He let me peruse the store without hovering and as my arms got full he'd walk over to offer to put the clothes into the fitting room. Him and I began making conversation about what I needed and ended up walking out of the store happy and feeling confident that I some pillars for my wardrobe and statement pieces also.As months passed I'd go into Express, told him that I needed an outfit for an interview, a dinner date, rooftop brunch and he knew Express's line so well; he'd knew exactly what would look amazing w my body type. Each event he dressed me for I felt confident w the clothes I had on; and that's what it's all about. Taking pride in your appearance.Today, I brought a friend to Express who lives out of town and was unexpectedly staying longer in town for work; and needed jeans. I went to the store and Greg was very attentive with his likes and dislikes. I definitely refer my friends to ask for Greg when you shop at the Bridgewater location bc he truly takes the shopping experience to the next level.
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August 2022 by Stephen Gregory
Took 15 minutes for someone to tend to the forming line at the register.
