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December 2021 by Kim P.
I had two BMWs in the past and initially took them to the dealership for service. When I needed my brakes done and they quoted me 1,600 I looked for a foreign auto shop to get them done. I googled and found ROCS. I called made an appointment and took my car in only to pay half of the dealership cost. Any work done always saved me money and I had no problem paying because of the kind customer service (IDK what others are talking about) and quality of the work. My son needs work done on his Audi and I couldn't remember where I took my Beemers because it's been a few years. Racked my brain and remembered ROCS. Hopefully he will call and be as satisfied as I was. Sometimes things happen, shops get busy and there could be a delay. In my opinion it's not a reflection of the work they do.
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July 2021 by Robert Benevenga
Dropped of my 914 took over one year to fix and it never ran correctly maybe the know 911's but dont bring in anything else....
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October 2020 by Whitney Harvey
Amazing service, the owner David is very kind helped me out a ton I’m very thankful to have found this repair shop definitely coming back again!
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May 2020 by Oriana Veal
I stopped by so I could get my oil changed to head back home to Ga. Everything was pleasant. Car was done in a timely fashion he even installed headlight bulbs for me. VERY WELL PLEASED!!!
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December 2019 by Adam Frazier
Had some complications with my wheels and they were able to help in a timely fashion
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January 2019 by Michael P.
Terrible customer service. For a mechanic, it may be the worst I have ever experienced in my decades of bringing cars to have work done across the US. Motorsport GMBH is my choice. I brought a very expensive car after hours to leave for work to be done. I work in Manhattan from 8-6, so I had no choice. I wasn't told where to park and it is an urban area, so it's not obvious. I wasn't called the next morning to tell me, "Hey we have your car in the shop and we will call you later to let you know when to pick it up". I wasn't even called when the car was done..I had to call again to ask. I made a simple request for the shop to write out a receipt with the actual parts used because I had never done warranty work outside of the dealership. I had to ask multiple times and received sarcastic comments prior to finally obtaining the receipt. He (the owner) even said and I quote "anyone who knows anything about warranty work knows .....". Well, I am not in that line of work and it's not my job to know these things, but it was a small request. Also it's kind of rude to say such a thing to a customer. It took him 5 minutes to write the parts out for me on a receipt. Then, when I provided a review on Google about his poor service, he attacked me and said I was snobby or something or other. I do not think it is out of line for someone to want to know where to park after hours. I do think it is above anyone's expectations to expect a call from the repair show when they have my car in the shop the next morning after leaving it in an alley at night in a city I know nothing about.. Finally, I do not think it's out of line for someone to write 25 words on a receipt (or type) for a paying customer. Am I wrong? I don't think so.. I would never return to this shop!
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October 2018 by Land Works NJ
Porsche Paradise!
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April 2018 by Michael Prospero
The sarcastic response to my original review should tell potential customers all they need to know about the owner's attitude toward a first time customer who never had mechanical work done outside of the Porsche dealer. My prior car was a $100,000 plus car at the time still under CPO warranty (Porsche Turbo Convertible), so I think my concern for where it was parked and the parts used in the service is normal. By the way, although you are a service provider, comparing your work to a doctor is laughable and I even question them yes. You should too! I never berated anyone and in fact it was you who treated me as if I lack intelligence with your wise responses to simple questions. This is why one asks questions! In my view, typing a few extra words on a receipt takes minutes, but it took multiple requests and weeks to get it from you with the sarcasm. I spent how much in your shop? Exactly. Parking near the red door? Yes you did tell me this, but you did not tell me to IGNORE THE SIGN on that same door stating no parking, you will be towed. I thought I could possibly be in the wrong spot. Would anyone else be a bit concerned parking a car in a dark alley with a sign stating they will tow your car at night? I think you would. With your attitude and temperament towards people in a customer service oriented business, I am sure you'll do very well. My new Turbo S convertible will never see your shop!
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April 2018 by Petr Hejl
Great to deal with, amazing project!
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October 2017 by Jose Abreu
Master tech professional quality work.
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October 2017 by Igor Jean-Mary
I have never written an online review, but these guys are so good it would be criminal not to. I have a 98 Z4m and R.O.C.S is the only place I take it. I was initially going to purchase a used Porsche Boxster S. The dealer told me that the car needed some minor work. I reached out to R.O.C.S to get an estimate for a diagnostic test. Ric actually came out and met me at the dealership (right before I bought it) looked at the Porsche for 2 minutes and told me to run. He could tell from the color of the exhaust smoke that there was a leak in the motor and antifreeze was mixing into the exhaust system. He also referred me to a quality site to buy Porshes. Although I ended up buying a Bimmer, the experience left an indelible impression on me. To Ric , Vic and the rest of the staff. Thank you for your professionalism and high standards all around.
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February 2017 by Michael Prospero
Actual mechanical work ok I think so far from one maintenance visit not long ago. First, I called to ask about a drop box and he tells me there is one and where it was, so that's fine. He neglects to tell me where to leave the car. The shop (little did I know) is on a main street in a downtown area and the only place to leave the car is a narrow alley next to the shop with a garage door. So, I figure the car must go there, but there is a sign put up by the owner of the shop stating, do not park here (in the alley) or car will be towed. It was after hours, so I couldn't call the shop (I tried). I ended up calling the police to find out about parking in that spot since it was out in the open with a spotlight on the parking spot. Cop informed me the owner of the shop would have to call to have my car towed. Fine, but it would have been nice if he told his customers where to park when they ask about dropping a car after hours. Also, never received a call or email to tell me, we have your car in the shop, it will be done X. I had to call to check. Leaving an expensive car in an alley and throwing the keys through a mail slot is unnerving, so a call would be nice to put someone at ease. While the car was getting worked on, they took my insurance and registration out of my car and I picked up the car without those documents. So, this could have been bad had I been pulled over for any reason. They did overnight the documents to me once they reached me by email, but I was without them for 2 days. Rich said "they tried to reach me when I left", but um, I have a cell phone and that's the only number they have and my email address (which I have an iPhone, so I would have received it immediately). While the car was being worked on, there was total silence as to when it may be ready, so I had to call to find out. I left a message once and there was no return call. I called back the next day and received my answer. When I picked up the car, Rich said the computer was down, so he gave me a rudimentary, hand-written receipt when I left. He said he would email me the real receipt soon. I had to ask for this real receipt repeatedly via email. I'll get it to you and never seemed to do it. I have a pristine CPO Porsche with 15,000 miles and NEVER had work done outside of the dealership, so I wanted more detail in case I am challenged for some reason later e.g., if used Bosch spark plugs. Then, I get the real receipt and it just says "changed spark plugs", which is typical from his explanation and when I asked for a more detailed receipt, he did provide it. This all took 2+ weeks by the way. However, Rich had to include (in the email) a very sarcastic and ignorant remark about "I should go research auto invoicing or something similar". So, all in all, poor customer service and an owner who feels the need to be sarcastic in emails because he had to type a few extra words in a receipt for a paying (first time customer mind you) customer. I will never return. I shouldn't have to do any research as it isn't my profession to work on cars within warranty and provide invoices/receipts to customers. I spent $1,250 for plugs, oil and filters and the only work I should have to do as a customer is bring the car there, pick it up when it's done and pay for the service.
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December 2016 by Fred Steel
Great guys for Rolls Royce and Bentley parts. Also very helpful if you are new to the Porche market like me. Sometimes they are hard to get ahold of but that's because they are busy working! I've used them since 2005 when they first serviced my '76 Shadow. Never had an issue with a repair nor a component from them. Even 10 years after its last visit all their work on my Shadow has held up. Look no further then ROCS.
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October 2016 by evan castillo
Called this place for a water pump and thermostat repair on my 911 porsche spoke to victor told me hell call me back in 30minutes called him an hour later no pick up left a 2nd messege...called about 5 more times no pick up.....got my car fixed and still havent heard from them again...poor customer service..............if you guys didnt have staff on saturday victor shouldnt tell me hell give me a price in 30min not even that you guys didnt call me monday either you guys call me tuesday but thanks took it to a great place.
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July 2016 by David Gibson
"Absolutely the best" I am so fortunate to have found R.O.C.S to work on my Porsche. They are honest, professional, expert mechanics of classic and late model Porsche and BMW vehicles. Their pricing is very good, and they take the time to communicate and show you what needs to be done and why.Then... they do exactly what they say they will do. They help you appreciate and respect the remarkable engineering of these cars and work to keep the costs of owning one down so you can enjoy it. Their staff took the time to source the right parts for me, find solutions to fit my budget and thoroughly diagnose a complicated problem...all without the giant bill you would get from the Porsche dealer. I live over an hour away from the R.O.C.S shop. I don't mind the drive from Cherry Hill NJ (near Philadelphia) to bring them my car because they sincerely know what they are doing. It is worth the trip because and I can trust them 100% to fix any mechanical issues, stand behind their work, and make exceptional performance improvements as well. Rich and Victor run a first class operation. I have never written a review online but felt compelled to share what a great experience I have had working with them and what a great shop this is. Best wishes.
