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November 2023 by Dayra cintron
Great service, I switched from T-Mobile and they walked me through the whole process. Plus lots of discounts.
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November 2023 by Orys Rubiera
the best service I changed from my old company with them and made everything online I placed a new order and the wrong device arrived I went to the store and they gave me my money back and they solved the problem with many offers
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October 2023 by Micheal Hollar
I could not be more disgusted and yet at the same time not surprised. After a devastating loss in my family I thought it would be a nice surprise to take advantage of a Verizon deal an add my brother to my line after getting sold on it and confirmation that I qualify by a sales rep. She was wonderful and after giving the sales rep on the phone excellent reviews, I notified my brother that the phone would be ready for pick up.we were both excited finally something nice to look forward to. Unfortunately, the staff from the sales rep to the manager have undisclosed issues and inherent bias. They ruined the surprise and revealed our dismay. They profiled my brother because of his appearance, or whatever other fake excuse they have for their unresolved trauma. Their power trip,hatred, their vindictive, intent compelled them to go even further. Zach approached my brother and pulled the ultimate, “Karen” act. Not only did they deny the already paid pick up, they went so far to go ahead and call the police. Potentially triggering PTSD false shooting, caution thrown to the wind, mind you Zach the manager bragged, taunted, and attempt to incite violence by gloating, even admitting he flagged the account because he felt like it and didn’t like his look. This abuse of power is not going to go on this is discrimination will have consequences. The impact of their actions continue to haunt me and cause me distress. Verizon my lawyers and I are waiting to hear from you.
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October 2023 by Aurel Mino
I went in and asked for a phone and see how much they will take for my old phone. The guy took my info and told me just a sec and left me for another new walk in costumer
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September 2023 by Scott C.
BEST STORE ORLEIN IS THE BEST! I work with customers for a living...so walking into this store was a treat. I was greeted instantly with a smile, which is important. My sales consultant ORLEIN was very helpful. I ended up leaving with a new iPad AND IPHOINE.He took yhe time to explain everythiung! I don't mind spending extra money on accessories when people are helpful!
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July 2023 by R Pippin
I’m sorry that they feel like customer service is only important if you’re making a purchase.
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August 2022 by Dana Sion
Javier was extremely helpful and paitent helping my business correct a multitude of account issues that had caused our company issues for years due to staff turnover. The store is very clean, welcoming and easy to get to with plenty of parking.
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August 2022 by Elisabeth Preble
Absolutely horrible customer service. The sales rep messed up our purchase and we had to pay extra for it! Now we’re trying to fix our bill but because we’re not making a purchase none of the reps seem to have the time to help us, even the “manager”. I will be switching from Verizon asap after being a loyal customer for over a decade.
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July 2022 by Tim Hairston
Walked in with the intention of making a purchase but the associate clearly was not interested in making a sale so I did him the favor of taking my business elsewhere. Very dismissive of my questions, uninformative and seemingly annoyed…
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January 2022 by Patrick Posey
Try calling, was on hold for 40 minutes and I gave up and hung up. Verizon is going downhill!
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January 2022 by Anthony DiAngelo
20 plus years at Verizon and by far the worst experience ever. I ordered the phone they told me it was being shipped and they confirmed the shipment on December 11 and would arrive on the 15th And here it is the 16th and they told me they sent it back to Verizon Texas warehouse in error. But now that I’m trying to get it replaced now they’re telling me I cannot get it for a Christmas gift and they will not honor the $800 trade-in credit even though it was their mistake for putting the wrong shipping label on the package.Poor customer resolution. Will be looking at other carriers this weekend and thinking about porting out All 10 phone numbers.
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January 2022 by Wes Hill 3rd
Finaly a wireless store with a sales leader that knows phones . Orien is the professional. Helped get my pin renewed after 2 years with other Verizon Retailers. People go to a corporate owedStore not franchises . Franchises just want to sell phones and plans nothing in service department. See Orien in Salem NH. He knows the products he sells.
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December 2021 by Christopher Perdigao
Good selection of phones. Stated I was not ready to buy but still received thorough and prompt assistance. Thank you, Noah!
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September 2021 by Nancy Thomas
Excellent customer service. Both Marc (the general manager) and Laurie (the Solutions specialist) were incredibly helpful in answering all.our questions and reviewing plan options. They searched for the best deals for our needs and ensured we got every special deal available. As a result we walked out with 3 new iphones and an upgraded phone plane for a very fair price! We will certainly return!
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September 2021 by VIVIAN CUCCHIARA
I have been in this particular location a couple of times. Each time I had excellent customer service. The people who work there are kind and take the time to assist. This Verizon is a good location. Good people. Good customer service.
