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February 2024 by Chris McBride (Chris-NH)
Just a good reliable oil change thanks the staff that make it happen!!
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February 2024 by Sarina MacDonald
Staff was great and so helpful! Great experience!
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January 2024 by Jenna Palumbo
Everyone was so polite and kind! I will be back.
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December 2023 by judy dubay
The service provider didn’t interact with and at all. He told me sit inside then when it was done told me the total I owed. I got my receipt and on it was a list of things that said they did to my car. I find it hard to believe they did anything other than change the oil I was in and out of there in less than 15 min. I used to go there all the time. I don’t think I will be coming back very disappointed oh how much the quality of jiffy lube has gone down
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December 2023 by Kristynlw100
I cannot express how disappointed and taken advantage of I feel. I came in for oil change, and had a headlight that I had a bulb for, that I asked the employee if they could pop in if I paid them a few bucks. He said sure. I sat there for well over an hour, almost two. I could see clearly the minimal time spent at my car. He then took me to my car and said he took out headlight and all it was was an unplugged connection. Light worked. Didn't even need to use my bulb. For that they tried to charge me for one hour of service ?? They then did me a "favor" and reduced it to $22.00 to do 2 minutes of work. I am furious and so disappointed. I will never be back and will be sure to share this experience. I am new to area and was hopeful I was dealing with a trustworthy company. ((Would also like to add as a small sidenote, that they also refused to use my Jiffylube coupon because they said they were Jiffylube Total Care, not Jiffylube.. which is ridiculous in and of itself.. so I spent $40.00 more on overcharges and refused coupon))
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December 2023 by Patricia Jussaume
Kid behind the counter couldn’t change the TV channel when I asked, and 4 adults were subjected to a sponge Bob cartoon while we waited. He didn’t even bother to try. I also asked him if the resets were done on my BMW regarding oil change mileage, brake fluid etc. the kid said they were all done. I paid my bill and went to my car. Once I checked, none of the resets had been done. The other worker said they couldn’t do resets. I would have to bring it to a BMW shop. Yet the kid said it was completed like he did it himself. Untrustworthy, lazy worker. The employees at the Nashua Jiffy Lube who I went to before were Efficient, knowledgeable , kind and well spoken. Two women by the way. So overall I wasn’t happy with being lied to and put off.
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September 2023 by Annabelle Foster
Very nice staff. As a girl I didn’t feel undermined or taken advantage of. The stuff I as upfront and realistic. Matt was a very pleasant mechanic and ring me out kindly as well
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September 2023 by Nick Venetsanakos
Worst place to get an inspection. Failed vehicle because of headlights which were seemingly ok by the other staff. Then told me to come back after his lunch to correct issue but left. Also, will sell you services you don’t need.beware
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September 2023 by Julian Picone
They don't pick up their phone. Ever. This should be enough to either sink a business or make the franchise owner crack the whip on employees who do not care about customers.
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August 2023 by DowntownScotty FromCambridge
Very quick. Didn't have to wait. Knowledgeable employees. Salem, NH location. N. Broadway.
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June 2023 by jason dailey
Terrible. Changed my oil, I was the only customer in the shop. Marked vehicle vaccummed, not vacuumed. Spilt oil all over the motor, to of motor no where near the filler. Didn't clean the mess. All I could smell was oil burning off where it spilled. Called and the adult answering calls/checking out customers told me everyone had left for lunch and he was alone, and stated "not sure what you want me to do". Called Jiffy Lube Corporate which routes to a call center in Mumbai, same terrible service. Issue unresolved. Will never EVER use Jiffy Lube again. Horrible experience.
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May 2023 by Kelsie Kendall
Had synthetic oil change and wipers replaced. Robert was great! Communicated well, and friendly as always. Thank youService: Oil change
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April 2023 by Jess Tracy
Honestly, one of the BEST places I have gone to get an oil change. The customer service provided is AMAZING. My oil change never lasts more than 20 minutes, which the waiting room is quite comfy. The staff is beyond friendly, going out of their way to even vacuum my area and show me a few tricks in regards to my car. Plus their are always coupons online!Service: Oil change
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April 2023 by sue gibbons
The employees were fast friendly and efficientService: Oil change
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March 2023 by michele blinn
I had the best experience this morning. I had both a state inspection and tire rotation done. The standard services were performed in a timely manner. What I really wanted to comment on was the staff. They were all very friendly, welcoming and knowledgeable. They spoke with me so respectfully and were very helpful. Kudos to giving me faith in humanity again!Service: Tires
