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July 2023 by Michelle Montemorra
This bank has really strange policies and closes awfully early. They keep closing branches left and right. Calling customer service is a horribly tedious chore and not personal, nor is it branch specific at all, and it most certainly should be. They'd rather be corporate and institution focused vs. being customer focused. Policies and practices need to change.Oh, and if you're there and in line and they want to close, they will kick you out. I've been there numerous times, and both saw and had that happen. That, too, isn't good business and isn't good customer service, but this bank won't change their ways. Telling them anything is like talking to a brick wall.Personally, I would find a bank with better hours, better locations, and personalized customer service. The customer should be treated as a valued part of the company, not just a number, and you are just a number at and to BoA.
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July 2023 by Ashley Freie
They charge you $8 just to cash a check thats from theyre bank. BoA sucks and im so happy we don't bank with then regularly
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June 2023 by Isabel “Izzy” Dunlop
I went to atm becuz td was not working .. if I wasn’t desperate I wouldn’t have ..Bank of America is a horrible rip off on anyone’s mortgage if u have them check into it .. worst Babk ever I also had a cashiers Check l not a reg check they wouldn’t let my daughter cash it or deposit it weirdos… with my signature and it was her bank.. I have always been disgusted with them becuz they held my mortgage and were horrible.. But last nite I go to ARM and first try it eats my td card unbelievable.. so now I can’t get cash i call this morning and Musty tells ne they can’t get my card out .. They are not for the normal people only the big Corporations and money hungry pharmacies stay away they don’t know what a Customer Service is Reallly.. Talked my daughter out of leaving use online banks they treat u better getting rid of T D too their almost just as bad
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May 2023 by Ciara Pizzo
I find it strange that no one ever answers the phone and there’s no way to leave a simple voicemail…called 3-4 times to cancel an appt (for something insanely simple that I shouldn’t even have needed to make an appt for) but never got picked up so unfortunately I have to no-show which I’m sorry about and would never normally do but hey I tried.
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December 2022 by John Mondalto
Been a customer at this Bank for a very long time and never had a problem inside. I'm thinking that just maybe no one has ever thought to mention this problem, but it would be great if the owner of the building could finally get the gutter over the ATM fixed. Countless years now, if it rains or if it snows especially, there's a spot that always leaks water and it's literally right over the ATM, so when you're using the ATM the water either drips or pours right into your car. Tried to use the ATM tonight and I couldn't (used the ATM inside) because it rained a couple nights ago... and the water was still dripping ? ... I'm sure hundreds of people would greatly appreciate if this little problem was fixed ?
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October 2022 by Nate Littlefield
Very rude at the tellers desk and would not take a check because the T in two wasn’t perfect.
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August 2022 by Shiqin Chen
Service attitude is too bad! long waiting time
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June 2022 by Jordan Flinn
Randomly closed on 6/2/22 with no reason given, BoA continues to be frustratingly unreliable. Inconsistent hours, long wait times, and random closures with no rhyme or reason. If I didn't have to go to BoA for my job I would never step foot in one again. BoA is really screwing people over.
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June 2022 by Michael Dutra Lowell
Randomly closes for no reason even if they are supposed to be open. look else where if your want or need reliability.
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May 2022 by Gwendolyn L.
I went in to deposit my payroll check - they put a hold on my account and said I couldn't get the funds right away. I told her that I had setup direct deposit and should have received the check 5 days ago but with the holiday and mail I didn't get it right away and had bills that were automatically withdrawn and she refused to cash and deposit it. I was so flustered that I left and got into an accident in the parking lot that has no easy way to get in and out. I was late getting back to work and missed an important meeting she just destroyed was started off as a good day. Go elsewhere for your banking!!!
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May 2021 by shannon mcnally
This branch was super friendly and helpful. The atmosphere was inviting and I got everything done I needed too. Thanks for your quick service.
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February 2020 by Veronica C.
Came here yesterday around 11am and there was just one teller, blonde woman. Asked to do a wire transfer and she looked at me like I had three heads. Told me there would be a long wait, as people make appointments for custom service assistance. She was so unfriendly, unhelpful and basically made me feel like I was nuts trying to get customer service without an appointment. Drove to the Londonderry branch and was met with the complete opposite by the staff, who were friendly and properly staffed. No appointment needed at the Londonderry branch...
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January 2020 by Tom Foster
Terrible customer service. My son needed a document notorized. I took him to this branch. We were informed that because he does not "have a Bank of America account" they would NOT accommodate the request. When I told them I'm a platinum rewards member they persisted and would NOT provide the stamp. We drove up to the Citizens Bank branch up the road WHERE NEITHER MY SON NOR I HAVE AN ACCOUNT. They notorized it for free. We were there for all of 5 minutes.
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January 2020 by Andrew Bielecki
Rude manager. Bad customer service. You need appointment in advance to deal with any account issues. BOA was once great bank but now it's awful and I think it's time to change the bank.
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December 2019 by z1az
No one picks up the phone when I call to try to schedule an appointment. Not even once.I have never been able to schedule an appointment online either since there has always been one issue or another. To top it all, the center closes at noon on Saturdays.The only time I had an appointment was when I walked in and waited for some time though it was quick enough.Just not acceptable that it's impossible to schedule an appt and I've found a better BOA location for my needs. Honestly I would not rate this location higher than a half star for this reason.