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July 2024 by Kevin Sipula
Closest thing we have to a Costco but without the food court
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July 2024 by Black Cat11
Helpful and kind customer service
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June 2024 by Carlista Keating
I have been a BJ's member for years. When I saw they offered a Same Day delivery service I paid for the additional fee to obtain that service. They advertise this service as guaranteed same day delivery. In my experience, that is not the case. Since signing up for this service I have attempted to place a same day delivery order at least 5 or 6 times. I have only been successful in getting a same day delivery one of those times. I chose that additional service option because I am disabled and walking through the store is not really an option for me. It's incredibly disappointing that the BJ's in Portsmouth, NH has contracted with Roadie, a delivery vendor, that seems to cancel customer orders without providing valid cause for the cancelation. They also did this after a prior authorization hold was placed on my account. The hold is also for significantly more than the order total. They should not be placing holds on customer accounts until they know rhat the order can be fulfilled and delivered. Now I am told that the hold on the funds will be released in 5-7 business days. So BJ's is holding funds on customer accounts for orders they can not/will not fulfill. It seems that BJ's has an issue with this particular vendor they have contracted with and it is effecting the level of customer service they provide to their customers in a negative way. They should stick with using more reputable vendors, such as Insta Cart or Door Dash. I canceled my same day delivery membership and am considering canceling my BJ's membership altogether since they can't seem to provide the membership services they advertise.
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February 2024 by Nancy L.
We love BJs produce in particular but my most enthusiastic rave goes to the free online ordering/pick up service. Having someone else shop for my groceries saves me SO much time. I just add to my online BJs shopping cart all week, and then submit the order a day when I know I'm going to Portsmouth. They're quick to fill the order and very flexible on pickup. While there is a two-hour window assigned for pickup, it's often ready earlier and they are fine with customers picking up anytime later that day. And they don't charge a penny for this terrific service. Thank you, BJs!
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January 2024 by Mark Townsend
Great selection and prices. Easy to join online and pick your card up in the store. People are friendly and work to help new customers understand how to leverage your membership.
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December 2023 by J T.
This is not for the store, but for the tire center. And it's not even for the tire center, it's for the rude manager who works there. No concept of customer service. He should absolutely not be customer-facing.
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August 2023 by Jon Splaine
Can’t beat those prices!Buying in bulk is starting to pay off
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July 2023 by Emma Ruset
they fr got nasty watermelons
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July 2023 by Jim McIntyre
Great place.
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July 2023 by Deborah “Debbi Lee” Flagg
Can usually find what we're looking for (and then some!) Got the 3 pound rotisserie chicken this visit - OMG it's so delicious. Can't wait to get back down there and get another one!
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July 2023 by Peter Turner
Usual whole club store experience with the exception of something has gone bad and the seafood section and was making half the door smell like rotten seafood
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May 2023 by Alexander Cole
We travel about an hour to get to this place, and it's always worth it! Comparable to Costco in almost all areas (Costco has a better butcher selection with in-house butchery), but BJs is better for smaller family sizes!
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April 2023 by Alan Dunn
I think you need to invest some funds in updating your gas pumps. You have had one set that's been down for a month and when I got gas 4/1. pump 12, it was pumping so slow it took for times the normal to fill up.
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January 2023 by icruset
I've been a BJs customer for over 10 years now, for the last few years with a premium membership. I used to like the wide variety of organic and healthy products they used to carry. Lately, it's been going down the hill and I wonder more and more if I should stop the membership. Not sure if it's related to maximizing profit for investors since it became a public company. Lots of organic frozen veggies are not carried anymore, and the fresh produce at this Portsmouth location is just deplorable. I complained more than once about their over-expired watermelons and honeydews, with no success. Last visit triggered this review: when I tried the freshness of a watermelon and my finger just went through the bloated skin into a bath of stinky juice inside. About five days beforehand we went to get a melon and they were all soft and expired, and complained about it. They just left the same decomposing watermelons on the shelf. Unbelievable!
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January 2023 by Maureen Nelson
BJ's has the best prices for buying in bulk. They have everything we need and some awesome unique choices of items we love to try out. Sales and coupons save us a lot of money and we always get their much lower priced gas on our way out, of course.
