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September 2024 by Erin Jackson
This place was awesome. Everything was done right on time and way faster than I was expecting. Great vibes and they love dogs too! Will definitely use them in the future
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August 2024 by Gino Puzzo
Nice friendly people.They take good care of you. Very reasonable prices
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August 2024 by Katelyn
Check engine light was on in my car and needed it off before impending inspection. Read the codes at home which returned as an issue with the EVAP system. Had the car looked at by someone qualified for a diagnoses and was told the purge valve needed to be replaced. Could not get it done within the necessary time constraints by first contact and needed to seek an alternative mechanic. Called to make an appointment with Approved Auto and asked that the purge valve be replaced given the scanner codes and info from the first diagnostic eval. Was told that the car would need to be diagnosed by AA before purge valve could be replaced, which was fine. Picked up the car the day of the appointment and paid just under $400. Drove the car for 2 days, the check engine came back on. Called back and made an appointment for a little over a week out to get it looked at again, because I could not be without a vehicle for the upcoming week. Found out through course of discussion after the second drop off that the purge valve was not replaced, but rather the vent solenoid. It was ultimately determined that the purge valve did need to be replaced, which they offered to do at cost of the part as a good faith gesture. I did appreciate that, although I ultimately felt it was still an extra $180 that I really didn’t need to spend to get the car functional for inspection. I planned to get the inspection done with them as well, but understood that I needed to drive the car approximately 50 miles before I would know if the check engine light would come on again. They gave me a temp sticker in the interim. Asked if I needed to make an appointment to get the re-inspection and was told no and to come in whenever as it was already paid for and would only take a minute. Looked at the paperwork and invoice from second trip when I got home and saw that they recorded the odometer read totally incorrectly (it was off from the actual by a very wide margin) and worried that would be an issue when getting the sticker due to the instruction to drive the 50 miles before coming back. The following week I came back first thing in the morning and was told that I needed to make an appointment for the re-inspection. Despite being told that I wouldn’t need an appointment, I was okay with that and made one for the afternoon the same day. Brought the car back later at the appointment time and waited a half hour for it to be brought in. I will not be unfair and say it was an unacceptable experience, as staff was kind and front desk did what they could to try to mitigate issues where it was within their power. When all was said and done I had to go roundtrip to the garage 4 times and make arrangements to be without a car for multiple days. While I ultimately got the sticker after my inspection appointment, I feel the communication could be improved.
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May 2024 by Justin Dyer
Approved Auto has been my 'go to' mechanic since I moved to the area 10 years ago. They offer very fair pricing, fast turnaround times, a friendly staff and they do excellent work. They will go the extra mile for their customers and they are honest. I recently learned they even do auto body/collision repair. I strongly recommend them for all of your auto repair needs!
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March 2024 by Gavin Sangrey
Happy to have found these guys since moving to Plaistow. Quotes are typically more affordable than other local options. Will continue to use them moving forward at this point. Honest mechanics who always provide a “state of the union” of your vehicle without the pressure to get the work done right then. I’ve have oil changes and break/rotor services performed here.
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March 2024 by nicole difraia
Honest and fair! I have been taken advantage of before and I never have to worry about that with these guys! They do a great job for a very reasonable price! Super friendly and just all around awesome!
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February 2024 by Jacqueline Lehr
We've been going to Approved for our car service and repair for over 10 years. Always excellent service. Highly recommend!
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October 2023 by Constantine Nifakos
I've been coming here for years. Dave and his team have been taking care of my family's cars for many years now. Honest and dependable service with a very reasonable prices.
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September 2023 by Debbie Luiz
My family & I have gone here for yearsOutstanding service. Great & honest people. Highly recommendServices: Air & cabin filter replacement
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September 2023 by Michael Celani
Place wasted my time.
Bad set up getting in and out
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September 2023 by Daniel Stedfast
Great work and staff
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June 2023 by Michael Fry
Great people to talk with. They do great work fast and friendly. My go-to place.
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May 2023 by maureen lombardi
Great service and atmosphere to hang out at while your car is worked on. Fair prices- honest mechanics!
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March 2023 by Daniel James
Approved recently fixed an ongoing electric issue that I had brought to not only 3 other places prior but also a dealership for my 2017 Escalade Esv. After being given the same general run around multiple times I had all but given up on resolving this issue. After calling and speaking with Karie who was very helpful they managed to not only solve the electric issues, but also explain the whole process, what had happened, esc in a very professional and efficient manner. Moving foward I will definitely be in touch with these guys for all my auto needs and I would gladly advocate for anyone else to do the same.
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October 2022 by justin cecere
The work they do is very professional! Top notch service and care! I absolutely love how direct they are with any updates on the progression of your vehicle! I'm very pleased with what i had done to my vehicle! I highly recommend you give this place a try. They are very honest!
