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July 2024 by Celina Waryasz
Ken was so knowledgeable and helpful!
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July 2024 by Mark Emery
Quick service and knowledgeable staff
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June 2024 by Henry Lanouette
I had a fantastic experience at Laconia Auto Zone during Bike Week. I needed some reasonably priced cleaning supplies and was pleasantly surprised to find what I needed at great prices, without any "jacked up" bike week costs.
The staff was incredibly helpful, quickly pointing me to the exact items I needed. The store itself was spotless and very well-stocked, making it easy to find everything.
Overall, Laconia Auto Zone provided excellent service and value, making our visit stress-free and enjoyable. Highly recommended!
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May 2024 by Robert Tausevich
I have an older truck a 96 chevy and it seems that most everything has to be ordered, other than that like the zone!
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January 2024 by Lisa Coll
Thankfully I don't need to go often but the times I have stopped, the guys have been very helpful!
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December 2023 by William Loughlin (Bill)
Got what I needed fast and courteous service
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December 2023 by Maine Wolf Property Maintenance
Very clean and organized! Very friendly and helpful staff!
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November 2023 by Mary Whitman
Joey was so helpful in changing my battery for me even though the store was closing in 30 minutes.
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November 2023 by Marcel Bartley
Helpful staff and convenient location in downtown Laconia
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October 2023 by Alliza Roy
It was very good but the employee I talked to was very rude and hung up on me when I was trying to report something to him
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September 2023 by Ronnie Wilson
Wish I could give zero. Ordered a part for my car and the website clearly says the charge won't be taken out of you bank until the order is shipped. That's the first lie. Second I paid for express delivery. Now you can't track the order just see the status. Mine says processing and I paid for express delivery. I then called the customer service line and they tell me they can't find any information on my order. WHAT? How is that even possible? So not only did they lie and take my funds before the order was complete. They charged me for express delivery which wasn't provided. Now I have no part and have no idea where it is.. are you kidding me? Horrible experience. Awesome that I have to pay for services I don't receive.
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September 2023 by Adam Seager
Called yesterday to order a leaf spring for my truck, was told they didn’t have the part in store and would have to order it. I Was told it would be on the truck the next day and could pick it up in the afternoon. The following day I called early in the afternoon to confirm it would be on it way and was told it would be and they would call. Around five thirty I called again as I had not received a call. Not only did the part not come in but they had no record of me ordering anything and couldn’t give me an answer as to how something like this happens. The guy said I don’t know what to tell you. I sat around all day waiting on a part for my work truck to be able to work the following day only to have the day wasted and no closer to fixing my truck. Wish I could give zero stars.
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September 2023 by Kendra Reed
Trey was very helpful and pleasant. As a female it's nice to feel respected and treated as if I'm capable. I don't always experience that. Thank you Trey for your help!
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September 2023 by Kieran Wertheim
Jhon the store manger bounces between the Laconia store and concord store and does great work at both. He has been extremely helpful and honest when it comes to handling my concerns. He is a tremendous example of how to handle a customer when dealing with an issue. Even when talking about general tech stuff about vehicles he puts his best past experience and knowledge on the table to help you trouble shoot and issue within reason. Furthermore he resolved an issue his employee caused me without issue and in a timely manner. More employees can learn a great deal from him. Definitely love coming to autozone now given this experience.
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August 2023 by Colleen Gosselin
My husband tan into an issue with a battery in our boat. He went to the store and worked with Ryan. Ryan was the kind of helpful you don’t see anymore. Assessed the need for a whole new battery and then actually hopped into the boat and helped put it in! Thank god since we didn’t have the proper tools!He saved our day and restored our faith in people! Thank you Ryan, your extra effort was shared with all of our friends! Amazing!
