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June 2024 by Christopher Wilder
Branch manger John. Will tell you he has the power to fix things. Then will retract his statements and cause you to pay late fees.
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January 2022 by Ben Robertson
What a great bank! This is the best business banking experience that I have had in Keene, NH. The branch manager Tom Zia is excellent as are the staff. The atmosphere is friendly and personable. NBT also seems to be very well managed at the corporate level. Mr. Zia has access to top personnel at the corporate HQ on short notice as needs arise. He is allowed a high degree of latitude and is able to use his judgement to run the business. All of this contributes to a great customer experience. Highly recommended.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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July 2019 by Danielle Mazzola
Jackie and Annie are ALWAYS amazing. Whenever I have a problem, which I just had one (that’s what made me think to write a review) they ALWAYS are there. Even if they didn’t make it, they always make sure we’re okay and that we get taken care of accordingly. I don’t know any other bankers there but these two know what they’re doing!
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April 2019 by Danielle Pelkey
Jackie and Annie are ALWAYS amazing. Whenever I have a problem, which I just had one (that's what made me think to write a review) they ALWAYS are there. Even if they didn't make it, they always make sure we're okay and that we get taken care of accordingly. I don't know any other bankers there but these two know what they're doing!
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March 2018 by Robo T.
Great bank. This location has friendly helpful staff even when you go in 5 minutes before closing on a friday. Inside looks like an office rather than a bank however they do full retail banking and teller services. No ATM at this location but still recommended.
