-
August 2024 by Angie Hughes
By far the worst pharmacy I have ever been to. You cannot get in contact with the pharmacy without leaving a number and waiting for a return call. Sometimes you get the call and sometimes you do not. The staff appears bothered with any questions or requests and tend to be rude or unresponsive. I am stuck with CVS due to insurance, and plan to drive a further distance to establish a new location. That is how horrible their customer service is.
-
July 2024 by Tawny Rowland
The employees at the CVS are attentive and welcoming. I can always get help when needed.
-
April 2024 by Dave Tiltin
Called at 6:45 PM and waited on the phone for 16 minutes. Promptly at 7 o’clock someone answered the phone and then hung up on me so that I couldn’t call back (since the pharmacy was closed and the automated system wouldn’t allow me).
-
March 2024 by Doreen Mcelreavy
I did drive thru
-
January 2024 by A E
Completely inept pharmacy staff. Hold times up to 30 minutes wait and when they finally answer you, they are snappy. They put me on hold again mid-sentence and I was spoken to as if I am the world's biggest inconvenience. I've had nice pharmacy staff in the past, but today two women on the phone were extremely rude, literally having put me on hold repeatedly as I'm speaking and then treating me like I'm supposed to know who I'm speaking to when I've been put on hold 5 separate times. They became increasingly more rude as I became more frustrated because what could have been a 30 second phone call was dragged out to a half hour to get one very simple question answered. "(Will the prescription be ready today?)" Beyond ridiculous.
-
August 2023 by Marlisse Harrison
I have more issues with this pharmacy! I had called specifically told the pharmacist to fill my prescription I am aware my insurance does not cover it AND I HAVE BEEN GETTING THIS SCRIPT FOR TWO YEARS OUT OF POCKET! NOW I WILL BE UNABLE TO LEAVE FOR VACATION AFTER I CALLED AND IT WAS SUPPOSE TO BE READY TODAY! Furious at this chain pharmacy keeps sending me notifications which I call and speak to the pharmacist about and still NO MEDICATION READY! The ABSOLUTE WORST!
-
July 2023 by Russell Shaw
Pathetic customer service, no interest or respect shown, transferring all our prescriptions to Walmart, never go to a CVS again.
-
March 2023 by Jason K
Have always had great interactions with the pharmacy staff who are always working hard. My only gripes about this CVS is not even their fault, drivers come through here thinking it a through way to the plaza and start blaring on their horns if the drive up pharmacy has more than one car blocking their “short cut.”
-
December 2022 by Emily Boulger
Overall the people in the pharmacy are super nice! They are kind respectful and very helpful. This is why I made it my primary!! thank you
-
October 2022 by leo martel
Enjoy the prices with the coupons…great needed savings.
-
May 2022 by Tammera V.
#Expert#Good Location#Good Service
-
April 2022 by Steve Romero
This CVS location has a pharmacy that works hard and is usually really fast and accurate. The only issue is you are better off to get out of your vehicle and physically walk to the pharmacy inside the store to get the best experience. The pharmacy Drive thru is last resort and in fact there is a sign that encourages customers to come inside instead of using the drive thru. The store inside is clean and staff are friendly. There is no minute clinic at this facility. This CVS provides excellent customer service and their hours are very good as well.
-
April 2022 by H H
Nice & Friendly! Would be nice if they carried the product,that actually offers you on their website ? total Fail today! They had nothing the customer ordered online!! Super fail today ??
-
February 2022 by Wanda Cote
I have been getting prescriptions here for years after leaving the Plaistow location because of the unprofessional Attitudes and disrespect.Today I called the Epping location to schedule COVID tests so that kids can go back to school after vacation. The gentleman who answered from the pharmacy was rude and unwilling to schedule for the kids to come in for a test. All he would say was the schedule was full, but he he would not let me speak to tell him which day we could come in, the guy wanted to send us an hour away to a different location.The rudeness and arrogant attitude of this person was awful. I simply was looking for an appointment sometime in the following week but he would not even let me speak, nasty nasty nasty behavior.Obviously this CVS just does not want to deal with their regular customers at all considering the amount of money they make off one of my prescriptions at $5,765.00.
-
January 2022 by Richard Biondo
The pharmacy has been severely understaffed forever. It took them since 10/22/21 to forward prescriptions to Florida, and the pharmacist here was put on hold for over 15 minutes, before being helped . This is no way to run a business especially when people have to wait several days for their meds. Many people are finding alternatives in getting meds from other pharmacies.
