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October 2024 by Rebecca Hamilton
The tires they sold me got "uneven wear" and voided the warranty after only 24k miles. With regular rotations, they somehow didn't catch this until it was too late and they won't honor the warranty.
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August 2024 by Alejandra Lerma
Took my suv for rotation and balance, it seemed like I was the last appointment for the day because I checked at 530pm and right before 6pm my vehicle was ready. I left the tore shop parking pump gas at the costco station and when I got home I saw the dents on the drivers door, I went back to the store as I live 5 minutes away but the shop was already closed. Return the next day and when I show the manager Travis he right away said that it didn't look like something they could have done, (even though the dents still had the black marks from the tires). But told me they were going to looks at the surveillance recordings. To make ot short they had me do a statement and send it to their insurance company just for them to say the same thing, mind you they never agree to show me the surveillance videos where they claim they saw that no damage was done to my vehicle.
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June 2024 by Michael Davidove
Service has gone downhill and we will no longer be buying our tires from Costco. No reasonable plan for a customer that has a flat or emergency. They cannot get on the same page what their policy is to help with an emergency. Basically, they’ll get to you if they have any availability and no soon appointments for emergencies. Prior, they also gave me a “new “ tire that had a chunk of rubber cut out. They can’t keep good employees and are understaffed. Poor management. ?? unfortunately we wasted a lot of time on them. Big O Tires got us taken care of and back to work!
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June 2024 by Arielle Maughan
One of the best customer service experiences I’ve had, especially from both Sean’s! My install needs changed last minute and this team was very adaptive to each curveball. After misunderstanding the terminology, I gave them incorrect information that lead to more work on their end. They were very kind and patient as they rolled with the punches and walked me through the process. Great crew, highly recommend.
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April 2024 by Scott Riggs
The road hazard, rotation and mounting is now included in the price. When you do all the math and include the 5star service.. this is the best deal $$
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November 2023 by Joedy U.
There is no "walk ins available" on any of their local stores. Even scheduled rotate and balance got told "leave it with us all day and we might get to it" and it was SCHEDULED. Will never, ever buy tires here again. Not worth the time and effort.
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November 2023 by Emilee Vilardi
Shane and Jason were so helpful in helping me choose tires. I don’t know Jack about this stuff and they made it a breeze. The price was great too because they don’t tack on extra fees or installation charges!
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November 2023 by Laurie E.
We use the Sparks location. Appointment times have worked out so far, the work is completed in the time given. Just wish they had more than 1 person at the desk and a quick hello I will be right would be appreciated.
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November 2023 by Sydney Slater
They put my hubcaps on wrong and I ended up losing 2 and had to go buy more hubcaps, stay away from this place.
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November 2023 by Bryan Awesome
No wonder why you have 2 stars!?⛔️?⛔️I thought Costco in general was a great place. Definitely not the tire center‼️Had a screw in my tire on a Saturday night. I took it to Costco Sunday.Three of them tried to take my tire off and could not for about an hour.(They watched the video and was told this via phone )The next day, I go to Les Schwab to have them do it.Within 5 mins, they called me and told me someone had messed up the tire bead prior to them taking it off. IT NEEDS A NEW TIRE‼️!Costco tires had ruined my tire.I call to explain this to them. Warren, the supervisor, said he needed to look over the video. (Oct 16)Warren also wanted me to drop off the tire so they can inspect it. Dropped it off Oct 17. Dropped off to Scott.They clearly do not deny having multiple people try to take the tire off. One guy even called me back and said we don’t have the right equipment.Well if that’s the case, why did you even try⁉️Ruined my tire.After speaking with Scott, he blames it on who ever installed the tire prior. I ask him if it was installed like this, how much time would it be until the issue started leaking or will make the tire flat⁉️? He said, within the week the tire would come off and it would be bad‼️! The tire looks brand new. It is. But it was installed approximately 3 years ago. I do not drive the car much and maybe have around 500-1000 miles on the tires. He assumed the tire had just been installed. But he doesn’t know that the tires were installed approx 3 years ago. After I explained this to him. He then comes up with more lies.The crazy thing is, Scott tells me, he can order the tire ,that I will need to pay for, but can’t do anything with it because they can’t install the tire. So why would I want you to get the tire, Scott?Les Schwab pointed out that Costco tire center ruined my tire prior to touching my tire. .Now I am out $3xx for a tire that your “shop” ruined.It would have been nice of you all to just call me immediately after knowing you didn’t have the equipment or know how to do the work then to have wasted my time ?and money.Go to Les Schwab tires instead. Look at your 2 ⭐️ ⭐️ star reviews. What a joke these guys are.Look at the pictures.Truly, thanks for nothing!
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November 2023 by Patrick Simi
Got here 5 minutes before closing they still managed to fix a flat tire for me.
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June 2023 by Bombijoy Felix
I had an irreparable flat happen while shopping. I needed a whole new set. Even though they didn't have the size I needed, they helped me out, aired my tire up so I could go to another shop.
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February 2023 by True Light Guy
Lied to my wife about remaining tread on tires. Lied to my wife regarding warranty ‘conditions’. Reporting as scam under guild lines from the BBB regulating warranties/insurance/coverages.Do not buy from any costco location. Ever.
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November 2022 by Tadimdia Bridges
Thank you Costco Tire Center TEAM!!! You exceeded our expectations!!!
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October 2022 by ปลายหวาย
I would highly recommend getting your tires at Costco! I ordered and paid for my tires on a regular shopping trip and came back with in a week to get my tires installed. Prices are super reasonable, service is wonderful, and everything was done efficiently and correctly. You can order, pay, and make an appointment online as well. I was already just shopping so stopped in and it was super convenient.I would recommend watching for sales on their tires as that happens from time to time. It was a wonderful deal!All the stuff and technicians were super respectful and professional.
