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February 2024 by Escada Smith
Up to last year , Lizeth was always so great to me and my family . However after my son died in 2020 it was tough I had trusted her last year to do my taxes after that tough moment she failed my family and I . Even tho it was a very small tax return her and her son never filed . After saying it was filed and I would receive it . Mind you I live in Alaska . This women has done my taxes for about a decade or more . Now I am having to deal with the IRS and I have never once did my taxes all these year this women has done my taxes . I knew something was off when I called and called no answer , emails and text she never replied . I was a dancer for 11 years made tons of money . However I switched my life career and I felt since it was not a large return she put it to the side and allowed her son to assist me . So here I am with no answers in 2024 my taxes are messed up . Yet again I have sent email to Lizeth and I have called .
This is sad I have to contact you through a review I have emailed you I have called you I have proof of all calls and text . You mentioned the fee was being taking out of my taxes ? So pay ! ? I’m confused again if you contacted your tax clients to communicate girl .
:( ‘
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February 2024 by Isan
Terrible. Don't bother
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September 2023 by Gabriela Miranda
Bad service, lock of communication and very unprofessional service
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September 2023 by Raul Amoroto
This place, the person who does the taxes is not professional, I am still waiting to do my taxes and he does not answer my calls and messages and to make matters worse he has all the copies of my taxes from previous years, which is why I have not been able to do them. my tax return and now they are going to charge me for not filing my taxes on time so I do not recommend it to anyone, terrible service
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September 2023 by Hector Montes
This business is a not professional, no good no communication, lost contact with the owner,
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August 2023 by Laura N.
I would not recommend! Did not file my tax return and had to pay someone else to do it. Very poor communication.
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June 2023 by Brandy W.
well at first i would recommend anybody to simplex financial solutions. well not what happen after this year i file my taxes with company at end january. i called simplex to see what was going i never heard reponse back from. she told i would get my taxes back by first week in march and we are already in june. i offer paid her that day but she told wait i got my refund. what awful experience! i just want my refund.
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May 2023 by Ricky T.
5.12.23 updateStill haven't heard anything from Lizeth.Lizeth has taken my money since July of last year and will not respond to emails or text messages. And every time she does respond, she gives some reason as to why she can't communicate until a future date - whether it be a coming Monday, or a week from then. It has been a game of cat and mouse it feels like.Impossible to get in contact with her. Very unfortunate because I used to have good experiences with her, but ever since 2019, the quality of her service has drastically gone downhill and her communication has become
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April 2023 by Amber Murnane
**Update to 1 star** PLEASE pay close attention to all RECENT reviews as they are low.A very unfortunate, UNPROFESSIONAL and completely childish response to a review. I think it's important that people be honest about their experiences so that patrons can make good, informed choices, and a GOOD business takes notes and tries to improve after receiving constructive criticism, instead of responding with emotional untrue attacks.My review was COMPLETELY HONEST and fair but unfortunately Lizeth can not ever seem to take ANY responsibility or accountability, as you will see a PATTERN of this in her reviews. Always on the defensive and never an apology or attempt to rectify or improve... a red flag in itself.There was ZERO follow through on Lizeth's part with the job she was paid in advance to do, despite phone calls and voicemail left I NEVER received a response until the one below today (My appt was 2/23...no response/communication until 4/10). A coworker had the SAME experience about a week later, called and the main phone number was actually disconnected for awhile!? We tried to give the benefit of the doubt, but obviously this is this business' standard practice.I have NEVER had such a an unprofessional experience with a small business. SAVE your money and just use an online tax service, OR if you need actual help, find a reputable company with someone who treats her clients with respect and is able to follow through on the services paid for and not make excuses.(Original review... 2 stars)I am in my 40's and have always done my taxes myself but a coworker recommended Lizeth, so I decided to try it out. Lizeth was, nice, informative and seemed to know her stuff. At the end of the appt she got the exact same amount of refund as I had gotten when I ran my own numbers, and I did catch that she had spelled my last name wrong (an honest mistake), but overall convinced myself that the appt was worth it with some of the other information she passed along. She told me I would receive an email the following day, and that the refund would be in 7-10 business days, and I left thinking I would give a good review!...10 days later it occurred to me that I had never received the email... I went to the IRS website to check the status of my refund and it showed that my taxes had NOT even been filed yet!? I was genuinely surprised.I wanted to give her the benefit of the doubt since it is busy season... but I started reading the reviews which made me nervous...called twice, left one voicemail and didnt get an answer.Then considered that if she mis-entered my name from the W-2 there MIGHT been have an error in my routing/banking information or any other part, so I decided to just bite the bullet and spend the extra money to submit the one I had already completed prior to my appt.Sorry to say, but in hindsight I wish I had just paid the $40 for my online tax prep like I usually do as this cost me a lot of additional money and delayed my refund...
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April 2023 by stacy mack
I have been trusting Lizeth with my yearly taxes for 9 years and would NEVER go anywhere else. She is knowledgeable, efficient and always follows up with any questions I have. If you want your taxes done correctly, don't use TurboTax...go to Lizeth!!!
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April 2023 by Sophia Pelekai
We don't need to share our personal experience in detail it has already been outlined in the other reviews I see posted. All I can say is read and decide for yourself... I'm just glad I had time to inform others I had referred to Liz/Lizeth so they were able to look eles where as I would feel horrible to see someone elesexperience such poor service due to my referral. I would not even have scored a 1 star if it was possible to score nothing. Our experience was from last year I didn't share until now as I continue to see reviews that just don't change and was advised from other professionals that I should.
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April 2023 by Sophia P.
We don't need to share our personal experience in detail it has already been outlined in other reviews but very unprofessional... All I can say is read and decide for yourself... I'm just glad I had time to inform others I had referred to Liz/Lizeth to look eles where as I would feel horrible to see someone eles experience such poor service due to my referral. I would not even have scored a 1 star if it was possible to score nothing. Our experience was from last year I didn't share until now as I continue to see reviews that just don't change and was advised from other professionals that I should.
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March 2023 by Robert H.
Lizeth. of Simplex Has Done our taxes for the last 2 years She has done a great job for us And We will continue to use her services in the future
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March 2023 by Eunice C.
I have had Lizeth handle my taxes for the last 3 years. That's how long I've been in Nv. She knows her tax codes and she goes out of her way to help you. I look forward to seeing her and getting my taxes done. Who says that about getting their taxes done ? Thank you Lizeth Eunice
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February 2023 by Marianne I.
Horrible company! Do yourself a favor and file somewhere else.Especially avoid Lizeth. She is not friendly at all and will yell at you and say she has the right to refuse service. Why even have a business in the first place.
