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October 2024 by JC Johnson
Purchased an inexpensive dryer for a rental property
60 fee for "upstairs"
install and disposal of prior units
703.88 for the least expensive unit
my property management company who is also inferior recommended this company
dryer lasted 15 months
you can do much better than this company
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April 2024 by Mai Chau
Ambiguous and vague diagnostic report, very confusing.
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December 2023 by Shelly Fryer
This is the most organized, well structured vendor I have encountered in 11+ years overseeing maintenance. Timely, great communication from beginning to end, efficient, honest, fairly priced, I could go on and on about how FABULOUS Priority Appliances is!
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July 2023 by Terry D.
My oven went out on Thursday!! Because I am a renter I had to go through my landlord to have it repaired. So I knew going in, that it might take a couple days. I received communication from Priority first thing Friday morning that they had a tech available on Monday and would text me reminders and a timeline. The tech messaged me early Monday with a 45 minute warning and another with a 15 minute warning. Lui and his Son (I didn't catch his name) showed up on time, wearing masks and booties. They were very friendly and respectful. They worked very efficiently together and were fully prepared for the job. They were done in about 15 minutes. I hope when I have future repairs that this same team shows up. Flawless communication and transparency. Very respectful of my family and the property. Friendliness was a nice perk too! Thank you Lui + Son & Priority!
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May 2023 by alex ruiz
Wouldn’t trust this company, they came out to try and fix my dryer the guy who was here named Mario was only here for less than 10 minutes. Said all was good. Then sure enough the dryer messed up my clothes again. I work in the service Field myself I never would do this to a client. They need better technicians
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April 2023 by Natalie M.
I am incredibly thankful for this company! It is so relieving to find a company that is so efficient. I noticed my refrigerator had a leak and almost panicked thinking I might need a new fridge. I contacted Priority Appliances and was able to schedule an appointment for the following day. We also communicated via text which I appreciated because I work during the day. They made it so easy to confirm the appointment. They also provided an arrival window and advised the technician would contact us 30 minutes before they arrived. The technician, Jerry, did exactly that! He reached out when he was 30 minutes out, arrived within the timeframe provided, and finished fixing the leak in a short timeframe. Even better, he was polite, super nice, and left no mess whatsoever! Thank you Priority Appliances! You made this stressful situation so easy to deal with. It was incredibly smooth and didn't sacrifice great service.
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November 2022 by Victor Haun
Door was locked, knocked, no one answered. Not the right way to run business like this.
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August 2022 by Dana Q.
Great place for buying new appliances. Just had my New Speed Queens delivered. From start to finish this was a great transaction. Thank you Jeff, Jeremy and Marco for taking care of me.
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August 2022 by Tina Estep
Jerry from Priority Appliances was amazing. Besides being extremely knowledgeable he was respectful with a easy nature. Being a woman home alone this was a huge plus. Thank you Jerry!!
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July 2022 by Tommy Lamptey Sr
Team came in and replaced my over. They would have gotten a five but one of the wrappers was placed inside my utensils holder with utensils in it. Cleaning up after a service goes along way.
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June 2022 by Michael Nava
Lui just installed my new microwave over the stove, and was in and out in less than 15 minutes. Very friendly and professional. Will use them again for all my appliance repair and installation needs. Thank you.
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January 2022 by Mary B.
Never again. They are probably good if you need them last minute for repairs, probably. But, if you want to schedule days in advance, look somewhere else. They will put you on their schedule "tentatively" with a one day notice if they can get you in. I guess they think we sit around all day without jobs and wait for their phone call.
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December 2021 by Atta M.
Great people to work with! Been using them for years and they are consistently awesome! Use them for rental properties and also at my personal home.
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November 2021 by Kerry H.
I will never, ever, EVER go back to a big box store again to buy a washer/dryer. I will only go to Priority Appliances from now on! I looked into getting a washer/dryer a few months ago to give me some padding on time for a new home I am moving into. I know that the supply chain is less than ideal and was hoping to get a jump on ordering. I cannot say enough nice things about Jeremy. He has kept me up to date on supply levels and even helped me when my first choice seemed not to be a viable option. In a town where customer service is lacking, Jeremy has made me (almost) forget all my bad experiences. Thank you so very much for your help in my purchase during this crazy time!
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October 2021 by Jennifer Licata
Amazing experience from start to finish. Their receptionist was courteous and accommodating to my schedule and got me a technician ASAP. He called before he arrived and was on time. He had my repair done so quickly I couldn't believe it! He was friendly and efficient. Thank you for fixing my dryer. We will definitely use them in the future.
