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August 2024 by Codye Miller
0 customer service.
No greetings. There is no cell service in the store either.
I was informed that I had to print off my label first. The guy at the counter gave me no solutions and just stared at his computer.
I went to a different UPS location and was offered multiple ways to print, email, etc..
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July 2024 by Mr Shooter
Chris was great super helpfull.thanks
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July 2024 by Jewell Wan
TERRIBLE location and owner! I recently changed my UPS account setting to deliver to my home address ONLY and NOT this stupid access point because of the owner! He would not give me my package when I had no issue picking up a package last week. An understanding employee understood it was me with tracking number and ID photo. My shoes have been held there that I paid $500 for what seems to be 4-5 days. It’s really rude to profile people and act as if they can’t verify who I am and that it’s my package. Why the worker was more competent than the owner I don’t know. But I will not be picking up here anymore. I refused to be treated like a criminal when I paid $500 and they’re stealing my item by withholding it from me. They won’t update me, answer their phones, etc. I called customer service to re route my delivery back home and I don’t see any updates in my email or ups app that says it’s in route. UPS Craig location and ups call center service sucks don’t trust them to follow up or do anything if you have this issue. Useless service and help.
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May 2024 by Lillie Wyatt
Great service, friendly staff
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February 2024 by Vivian Holt
I'm here at 7:10 a.m.Stopped by to return Amazon packages. On my way to work. SomeThe store opens at 7a.m.But no one is here. Very disappointing
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February 2024 by Delannie Wiggins
Bad customer service
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January 2024 by anonyomous person
Always friendly and you never have to wait very long. I always do all my returns here.
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October 2023 by duncan campbell
Counter people (they were not helping anybody) are not helpful at all, had two bigger boxes to get inside of store and counter help would not hold open door. Taking my business to FED X they are ALWAYS willing to help!!
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October 2023 by M Celli
I have been a customer at this location for over 12 years and only had issues a few times with part time employees but other than that the service from Chris is always superior.!!
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October 2023 by J
I went in to drop off several packages for returns. And the guy at the counter said they will only accept 9 returns. However, he couldn't show me the policy. Nor was it written down anywhere or posted period not a good way to do business.Update 9/7/23Went back and dropped off 11 small soft packages and again, the same bearded mid 30's guy told me I could only drop off 9. Wth!!!!
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October 2023 by Maria Esquivel
There always so sweet and go out of there way to help awesome team players ? thank you guy’s
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August 2023 by Ivette Siqueiros
Best Customer Service Ever! The little beard is very cool, a little angry because he is old ? ?
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July 2023 by Sterling Broome
Probably the least helpful customer service I've ever seen.
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March 2023 by Chris Cosio
Our experience was very unfriendly.Quote " need a label can't help you"Amazon gave me a return label and they use to scan from my phone and print the label, now you have to use their computer an pay to access the label I will no longer use the UPS STORES for shipping ANYTHING nor will I buy anything from Amazon that requires me to return via UPS
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March 2023 by Bran D
First place I go to ship anything back home. Staff was helpful and greeted me when I walked in.
