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November 2022 by J L.
Horrible customer service. There were three ladies working and all of them were ignoring me and talking in a circle. I asked a question and they just quickly answered and then went back to their own little corner. Definitely not welcoming because I felt rude even asking for help. When I called one of the ladies to help me she said she didn't have any sizes that would fit my baby but I said can I see the smallest size of these boots? She kept saying they were gonna be too big but I still wanted to see because my baby has big feet. After going back and forth with her she finally agreed to go get the boots meanwhile the other ladies are looking at me annoyed. I just left because I was super annoyed at the attitude I was getting. Left the store without even looking at everything.
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November 2022 by David Ortiz
Good place to find all your UGG shoes and apparel.
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September 2022 by Kevin McCulloch
Was disappointed with the young little girl working there
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July 2022 by Olivia S.
0 if I could. They closed AT LEAST 10 mins early. I was already pissed from a poor customer experience in ordering and them not living up to what was advertised in the email. I went to the car to lug this big a** box only to find locked doors w 2 employees inside. Wouldn't come to tell me why they closed, only that they were. She was extremely rude and I will be calling on Monday. Oh and I did call and they stared at the phone. I'm elite rewards and spend too much on this brand for this b******** Update: I trekked back AGAIN today. Spoke with Mary (store manager) in person. She explained bc of recent mall violence they're taking more precautions and when the larger/anchor stores around them start closing, for safety they do too. How can I not understand this, but the way the employee handled it is where I take issue. I even called. The phone rang multiple times before going to voicemail. She could've quickly explained to me the above, and boom, this post wouldn't exist. As someone who's hired, trained and managed in customer service, I'm more sensitive to how things are handled. Especially in this heat and w these gas prices (the malls 20 mins away). So while I'd never expect anyone to compromise their safety (and even Mary said she wasn't to open the door but she could've come closer so I could hear) the situation didn't have to be this. I asked Mary about a sign. As a consumer I'm not thinking, "oh this stores in the corner they may close early" but I can make my necessary adjustments. I wouldn't have gone to Free People first. I would've gone upstairs first and this never would've been an issue. This whole thing could've been handled better and no one's safety would've been compromised. And for the piss poor customer service I'm still leaving my review.
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March 2022 by Nick L
Very clean holes minimal foot traffic. Enjoyed speaking to customer service
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March 2022 by jody deats
Love this store! Great service too!
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February 2022 by A B.
Conveniently located just inside mall entrance. Purchased 2 boots for our daughter. Will recommend to family & friendsz
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January 2022 by Abby Fellows
I called to put a pair of shoes on hold and the guy over the phone was fantastic. However when I arrived in the store, there were only 2 employees trying to handle a ton of costumers. I felt so bad for them, they did their best and stayed super professional and helpful.
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January 2022 by Angela Bacon
staff was friendly and gave advice that helped my christmas gift shopping turn out to be a success. thank you
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December 2021 by Juan Zuniga
The items are nice and service is good but a little pricey
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November 2021 by MENA
I love UGG I shop there all the time. How ever this location in particular left the sensor on one of my clothing item after I spent so much money there the employees let me walk out with a sensor. Had to fly back home the next morning. When I called to let them know they were so rude and accuse me of being disrespectful on the phone. Also told mw I can shop the hoodie dress back so I can return it. I’m getting my attorney involved because there is so much to it the employees were beyond disrespectful and we’re not helpful at all at the store. But bought the stuff anyway I wish I would’ve walked out and listen to the customers who are talking about them and complaining about them at the mall.
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November 2021 by Diana D.
My boyfriend and i had came in for black Friday and got two things and were checking out when this lady came up to us and told us we weren't allowed to have drinks in the store. But out Starbucks drinks were empty only with ice in them. My boyfriend apologized and explained that we didn't know that and nobody had said anything the whole time we were looking around. And she told him not to argue and that he was told multiple times and customers are upset we have drinks. He again said nobody told him and we didn't know. There was a security guard and multiple workers there who didn't tell us anything. Then we told her we are checking out right now and leaving and she told us to stop arguing. It was just really unprofessional and upsetting. I love uggs and gave been buying them for years but it was a really unkind experience and ruined our night. I just wanted to let anyone else know. She was blonde and had black glasses on. I wasn't sure if she was a manger or what but even her co worker next to her apologized for her behavior.
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September 2021 by La Corita Cas
muy buen servicio megusta este lugar
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December 2020 by Debra Scott
It's was a small store but the service was great ?
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November 2020 by Pamela Jackson
Good and busy. All the are workers are very attentive and willing to help!
