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May 2023 by Jack Owen-Parker
I can not begin to tell you how nice everybody is that works here. In the Warm Springs location as well! Tuesday evening at the last minute we decided we wanted a new couch.I was not sure where to go to purchase furniture. RCW, & other big box stores is not where I like to give my money to. I always seek out local establishments.I would much rather support small businesses. Plus, my tax dollars stay local. So I went to Passport.The items they have are gorgeous. I read the "About" and was happy a business like this exists. I believe the owners are a group of designers. They do have some items to purchase on the floor. The gentleman (I completely forgot his name) explained some of the wait times for the couches with each company they represent. I believe 10 weeks might have been the wait time. Next time, we will do a custom order. Since we wanted a couch now and, being a last-minute decision, I wanted something sooner. He told me about the floor sample store on Warm Springs that I could buy off the floor. Could be the warehouse as well.That was the next stop.~BTW, since we ordered furniture 1.5 years ago, ended up waiting a year to get. No fault of anyone, but I think I might be marred by that. ~ LOL.It was exactly what I was looking for. I ended up buying a few things.~ Couch~ Iron Credenza~ Wool foot stool~ Mirror~ 3 Amazing Mid-Century framed pictures~ Couch PillowsWe have an eye on a few items in the showroom.We are more than happy with what we bought. We will be back to do custom orders. Plus, I want to see anything I might have missed.I can not begin to explain how nice the people that work here are. People you don't find anymore. Kiana is the best! I'm happy we meet them. I'm speaking of everyone.I'll try and add some pictures I took of the items.Thank you all so much for everything! We are happy we found you!! Can't wait to come back.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10 stars all the way.
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March 2023 by Jasmine Shay
Great prices and beautiful furniture! Ask for Kiana she is incredible to work with!
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August 2022 by Emma T.
Cute things in the store. I've decorated a majority of my rooms with the pieces over the years. They also have designers help!
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March 2022 by Erin Allen
I no placed an order in November and was told it would be 14 weeks for my order to be complete. I was extremely hesitant to purchase the couches because I did not want to wait that long but after repeated reassurance that it would be only 14 weeks I made the purchase. I called the beginning of Feb and was told that production on my furniture would begin on Feb. 12,2021 and that the items would be on time. I called on Feb.26 to schedule the delivery of my furniture since the 14 weeks mark was Feb. 28. When I called I was told I’m that production had started on the 21st and that it would be 2 additional weeks. After voicing my frustration and asking for a definitive day that the couches would be ready I was told they would get back to me on that Monday. Never heard back also I called on March 7,2021 and was told that there was a issue with the fabric and it would be another month. I again stated I wanted a definitive date and again was told they would call me back and again I never received a call back. I’m not sure how after 16 weeks they don’t have the fabric to make my furniture but it seems to me it should have been ordered when the purchase was made!! And it’s very frustrating that I only become aware of the continual delays when I call for an update. And then still can’t get an answer!! They have beautiful furniture but they don’t keep their word and what good is their beautiful furniture if you can’t get it. So we are now going on nearly 5 months for this order and I still don’t know when I’ll get it.
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January 2022 by Mind Body SpirFit
Such a Quaint Boutique Furniture store with truly great furniture and great prices!Jodi is amazing, too! Can't wait to get our order in!
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December 2021 by Don B
Love this place. Great staff, lovely furniture??
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August 2021 by William Luciano Martinez
We love both the showroom & the warehouse
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May 2021 by Adriann Elving
Great friendly and helpful staff. Found unique items for my home. Delivery staff were very friendly and helpful. I have received so many compliments from my friends and family. Thank you for helping me make my home my own.
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May 2021 by Kai Love
Such a Quaint Boutique Furniture store with truly great furniture and great prices!Jodi is amazing, too! Can't wait to get our order in!
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March 2021 by Diana C.
Loved the different pieces and the prices but their customer service is not great. We purchased 2 chandeliers in December and were told 2-4 weeks. Items never arrived, nobody from the store called to tell us there was a delay and we still don't have the items or a refund. They are friendly while you're in the store, but they have no follow up. There were other situations that were mishandled as well that I won't get into.
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November 2020 by Jackie A.
The ladies working were nice and I liked selection of items not so great shopping experience. We looked online for some items that we liked unfortunately they were not in stock at that time and was told we would get a call to see if they could Order them for us. Never got a call back. I expected a call to see if we would be able to order those items we liked but after a no call we went elsewhere.
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November 2020 by Jennifer Ehrheart
Helpful, can order just about anything you could want! Great customer service!
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September 2020 by Sonya Sanusi
I love the prices, the looks, and the quality of the products, and of course the hospitality of the store manager/s (or owner/s?).
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June 2020 by Melissa LoSardo
We got an amazing deal on a bed here and couldn’t be happier. The employees at the store are so friendly and their delivery service was outstanding! Highly recommend!
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June 2020 by Lisa W.
Love this store! I ordered a mattress from Kiana. Very helpful and answered all of my questions. Excellent customer service! Mattress was delivered by Derek and Ian who took great care with the current pandemic situation. Will definitely be back for more great deals!
