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March 2024 by Annette S. Beltran
We had a horrible experience with this daycare. This is day 2. Our 1 year old was left crawling outside in the play yard concrete crying with boogers going down her face, her face and clothes were dirty. The person that was "watching" the children had her back to the play yard and was busy on her clipboard. As soon as the baby saw me she cried a bit more then I noticed something black in her mouth. It was a wood chip that is in the infant/toddler play yard! Why do they have wood chips in the play yard if the children are crawling and constantly putting stuff in their mouths??? All the teacher helper said was "She cries all day and wants to be held" What??? Are you kidding me? This is a new environment for our child. Why wasn't she comforted and cared for? Then I proceeded to take the baby inside to wash her up and low n behold another wood chip was in her mouth. I was so LIVID but I kept my composure, got her belongings then proceeded to speak to whoever was in charge at the moment and it turned out to be the assistant director and she said she was going to take care of the situation. As that conversation was happening I pulled out a third wood chip! " Choking hazard!!!" The assistant director and the receptionist witnessed this whole scene. We came back because obviously we wanted to cancel our contract. We returned after a few days and sat with the Director Diamond and said we'd be charge for only one day. She was unconcerned and never once asked how the child was doing. As a matter of fact she was very ill and finally just now getting better after over 2 weeks. We called and waited for the refund that should have been around $600, after two weeks we were refunded $140. We are so dissatisfied with everything they stand for. This place is dirty, smells and the employees look so unhappy. We should have used our intuition as soon as we step on the property. I never give negative reviews but this business needs to be inspected by the state or Child Protective Services undercover ASAP. So dissatisfied. I hope this review helps you out as we are first time parents going through this daycare search. Thankfully we found another daycare which deserves a 5 star rating!
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October 2023 by Lanesha H.
This School is horrible it should be reported for child neglected. My son attended this school for 2 weeks . I had enough tot was a different teacher every morning & evening when I was picking up my kid . He is not fully potty trained & the director & school knew this . He was sent him in undercover with no pull-up on or diaper . He dookie in his drawers. He also came him with a rash or Welp in between his legs. The school wasn't clean enough for me. The structure wasn't organized When i signed a contract, it states that every day you will receive a picture of your child in activities with the classroom or teacher & scholars, but I only received one which was only the first day he started the school after that, I never received any videos pictures of any kind with my child in it.
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August 2023 by Kristin Keith
I had a little hiccup with the billing at first, but overall i LOVE this school for my daughter. I love that they have an actual curriculum in the classes and are focused on learning. They are always bringing in outside contractors to do special things for the kids such as the petting zoo where they brought farm animals, or water days where they bring the soak machines. My kids really have fun here and i love that i am constantly updated with pictures, what they eat, how much etc. The staff remains calm with my daughter when she is having an emotional meltdown, and they are always asking me ways they can help her which i appreciate. Diamond is always willing to work with me on the billing side of things and shes a great director. Rochelle, Ms. MJ and Ms. Kiara are all amazing. I truly don't know how they do it, but my daughter enjoys it here and we hope to be staying for a while.
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August 2023 by Melissa R.
My daughter started attending this location right after she turned 3. She was there when the director was Tiffany. Since she started there has been 3 different directors. Tiffany was the best that I experienced. The next director, Felicia, suddenly quit. No explanation more than she was pursuing new adventures. The next and current director is Diamond. When she started as director I was hopeful. As time went on the staff seemed to get more unprofessional and little transparency was available to parents. My child was bullied by two different children who were both a staff's child (they were sibilings). This staff member was also the director's family member so as you can imagine very little or nothing was done. There was another time when the center allowed about half their staff (including the director) to be off at the same time. It was brought to my attention they all had a trip planned together. As a parent that made me very uncomfortable as that meant 1) most of the staff their were floaters and the kids weren't very familiar with them. Case and point: one of the floater who was there 3 days still asked who my child was and how old she was even though she would see her every day. This was after 2.5 years of my child attending this school. 2) if more staff were to call out then how are ratios being met if the floaters are already working?I had brought up my concerns to Diamond who just looked at me in annoyance and essentially said that they did nothing wrong. This was a few weeks before the pre-k graduation. So for the next two or three weeks Diamond would not look at me and would try to avoid me when possible. She would say hi if she had to but you could tell it was forced. There was several times when the classrooms seemed to have too many children to the amount of students. When I brought this up I was told they are always within ratio...... somehow that is hard to believe. Either the reports they write are forged or they magically have more staff appear throughout the day. When my child first started we were allowed to bring water bottles that would get refilled as needed. This was taken away due to "health reasons" and substituted with water cups that teachers would refill as kids asked. Except when do kids ask? My daughter would come home so thirsty. There was supposed to be no outside food.....except if you're a staff member with a child there. I have friends who have had worse experiences in this center but I can only speak to mine. I also spoke with Katie Meeker (the district director) about my concerns toward the end of our time here. She just seemed to give me answers I'd want to hear so that the problem would go away. Like when I told her that one of her staff members would have her boyfriend with her in her classroom throughout the day. She said that staff member had been let go..... later I found out the staff member was let go because she came into work under the influence. She said there were 2 new staff members starting but didn't mention they were taking over spots that were terminated. So I didn't help the ratio, it kept it the same. Katie was not a pleasure to speak with and I do not trust her. Whenever I've seen her in the center she has never smiled or welcomed me. Both diamond and Katie seem to want to hide things under the rug just to keep their job. They do not seem to truly care about the children or the center. I hope this center gets better for the sake of the children.KinderCare, no, I do not want to be contacted to discuss further. I've already tried that avenue with little change. If you want to see change get better leaders for our community.
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July 2023 by Oghenetejiro E.
I was very annoyed by the attitude of the teachers and the staff. They are rude. The pictures on this profile is a complete misrepresentation of their school. During the school tour, I was informed that the school teaches phonics, arithmetic, taekwando...but they don't teach that. And they did not inform the parents. My son finished Kindergarten at Kindercare but I was stressed out the whole time. My son told me that he was bullied by other students at the school. And one of those bullies was a teachers child. The school never reported the incidents and they don't have a procedure for bullying. After I brought the incident to the teachers attention, she started writing incident reports. When my son returned from school I noticed that his penis was a strawberry color, it was red! He also had a sore throat and the doctors did not know what is was and it was not stept throat but they prescribed antibiotics. The school does not keep records of visitors and people who come by the school. The school stopped allowing backpacks and outside food and water. My son and the other children are at the school till evening and the last snack or meal that they get is in the afternoon. I do not trust this place.
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February 2022 by Chi T.
The center went downhills due to insufficient staffing . Very high turnover rate but not enough replacements. We liked the teachers in the infant class . Once switching to the toddler class , we do not get much updates on our child's daily report /pictures . Some days we don't even have a report. The whole center closes often in the sequence of 1 week , then 2 weeks due to Covid and insufficient staffing .Parents only get a fraction of tuition refund (~25% based on my calculation estimate since they didn't have the policy in place at this moment and no percentage of what we should receive) but heard that teachers didn't get paid during those closing time though. May be that is one of the reasons that many teachers resigned . There were a new policy come out for tuition refund, but at this time we decided to switch to a new daycare .
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July 2021 by Lil Snap
Our 3yr old has been in this facility for over a year now. We love this place and he is developing so much. The staff communicate daily and the place is very clean! We came from another daycare where our son was sick monthly almost and the communication was not as good. Since we started at this Kindercare, we have had NO sicknesses and our son seems much happier!
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June 2021 by All For Them D.
My Daughter has been attending kindercare for the past two years. When she moved into the. Pre kindergarten class room I was a bit disappointed with the inconsistency of teachers and lack of learning taking place. I lost count how many teachers she had in a four month span.That all turned around when Ms. Angy came back to the school. Immediately I could see the drastic progress my daughter was making not only developmentally but, emotionally as well her behavior improved and before I knew it she was beginning to sound out words !! Each and every day she tells me about something new her favorite teacher Ms.Angy had taught her. From the bottom of my heart I wish to say thank you.
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May 2021 by Raven R.
My son attended Kindercare from 7 months until he was 2 and a half. My son was having behavior issues. The program director Tiffany sat down with myself and my husband one time to say *indirectly* that we need to start finding him a new daycare. Tiffany stated "we like him but......". Two days later (Friday) we received a call telling us that he needs to be picked up ASAP and Friday would be his last day. No one sat us down to make an action plan or to work on behaviors. They just kick my son out. When I pick my son up Tiffany shoved his belongings into my hands and doesn't even say bye. We didn't even receive any of his art work she was beyond ready to kick my son out. Kindercare: Is this the way you treat all your parents and children? Or is it just the Black ones you choose to not speak with or given action plans on how to make things better?Leadership was much better under Nicole. Tiffany is a horrible program director, not personable or friendly.I've attempted to call Katie with Kindercare leadership 2x last week with no response
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August 2020 by Kori Berolo
Nicole and the entire team are amazing! My 3 year old was struggling at another daycare when we decided to switch centers. From day 1, my daughter has loved this daycare, and has been thriving! Nicole communicates with me every day about the progress made and plans for moving forward. I am so thankful that we found a great daycare where I know that my kids are well cared for!!!
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August 2019 by Alisha Derksen
I do like this place but we have had our share of issues..such as being called 3 times about the wrong child but everything aside I have never felt uncomfortable leaving my son there. My son LOVES his teachers (especially Ms. Gladys) and has been there since he was 4 months and at 2 years old now he comes home having learned something new everyday and is such a social sweet boy (most of the time haha). They even started to help us potty train! we have seen 3 directors and several of our favorite teachers come and go and the director Nicole now is amazing! She is really accommodating and helpful. She genuinely cares about making sure that all kids in this center are looked after and needs are met. She seems to be making positive changes! Thanks to everyone there that have watched my son grow!
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August 2019 by Via
I wanted to write a very detailed review. Unfortunately google has a character limit. My son has special needs, this daycare was accommodating. The school age side is where the issue was. I’m only going to state facts. One of the teachers wanted to administer a test to my son I asked her the name of the test. She could not give it to me. She then handed my son a paper and crayon and told him to write his name ( my son has global developmental delays, he cannot follow most commands and cannot at this time write his name, she knew this). I was told by the same teacher that she could not lift my son ( who cannot walk and is in a wheelchair) because she had a slipped disk in her back and was not supposed to be lifting anything. Can you lift him in his chair. Of course I can but why is this lady who can’t lift in a room with kids she may have to lift especially my son who cannot walk and use a wheelchair. The funny thing is in the same week she asked me to push my sons wheelchair outside because she had to CARRY another kid outside who was throwing a tantrum..... Another teacher on the school age side looked at me and told me she did not know when I asked her if I could tell her about son ( it was not the regular teacher and I did not know if she had worked with my son before). When the admin came in and told her the same thing she quickly said okay. I took him home that day. The admin did say he could switch rooms etc. but did not handle the issues with her staff. Passively turned the issue around back on me or that I didn’t want him in this room, sos and so is a great teacher. Well, the fact that I am telling you there is an issue and all you can tell me is that she is a good teacher......
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August 2019 by Lindsay Merrill
We love Ms. Karen and Ms. Angry as well as the other staff! They are caring and my child has learned a lot there. My only complaint is being required to pay for days that the center is closed.
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August 2019 by Angela Archibald
This Kindercare is the best. They have taken care of our kids from birth and we have never had any issues. We love this place.
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August 2018 by michael MA smith
This place is great they worked with my kid so much that had a biting problem. I wish it would've worked out differently but they have loving caring staff who will do anything for the kids. This daycare is worth the money.
