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September 2024 by Tashahni Thomas
Big Al, was amazing. His customer service is A1. It’s because of him I WILL be back for all my auto parts needs. Give that man his flowers because he deserves that. Only one willing to help and execute my issue. Love that man :)
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August 2024 by Alvin Horn
Lack of experienced help and car knowledge. They have the items one would want on the wall our back in the storage area and don't know what they have. Example I went in for a basic very basic metal brake line a 3/16th standard thread. Every other car parts place has it hanging from the wall in the back. It is not in the computer for one to ask what year and model. But every time the first thing out of their mouth is what year and model and not all car parts are listed like that. Items like that can be used in many different ways, so it not always assigned to a car and year and make. Yet they hired at this Auto Zone none car guys and are clueless. and will get rude what you try to educate them. I had it done to me and I watched them do it to others. Once I asked for 3 feet of 5/16th fuel lines. Its on a a roll in the back and training should be the key when hiring people. You are losing money. The counter guy wanted the year and car. Damn there is modified and hot rods and other mechanical devises that use 5/16 fuel line. The counter guy insisted he could only help me if it was in the computer. A car guy reading this is shaking his head in disgust.
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August 2024 by Zasy Org
Amazing! I will definitely be coming back! A handsome young boy named Glenn helped me with my check engine light the other day. He was very helpful and knowledgeable about what he was doing! thank you for your help, Glenn:).
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August 2024 by Rockstar Made
Lol this place is sad, bianca is the Manger chris fake review he tried to send D picks to a former worker here and "Alan G" is the store manger who is just using alt account's to make fake reviews from himself
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August 2024 by Curtis Reed
Celeste helped me find exactly what I needed and she installed wipers on my vehicle. Great job. Very pleasant.
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August 2024 by Jen Costa
My day had been going pretty rough. But the customer service from Alan G, at Ft Apache and Sahara was perfect. He is eloquent... Knowledgeable, without making you feel ignorant. Just a refreshing experience.
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August 2024 by RM
Good inventory priced reasonably well, great service and staff
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August 2024 by Leticia
Walked in yesterday for a free!? Diagnostic on my car ? Shane at the counter was willing and helpful to get it done. Happy there's nothing serious. Offered to tip him 5$ he said they can't. It's my way to show appreciation for the customer service I received and for the free test! You guys rock here keep up your great service ??????
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July 2024 by Bianca Garibaldi
Went in yesterday because my car wouldn’t start. They determined that my battery died. Chris was so helpful, he even installed it for me in my Subaru.
He also helped me pick out my windshield wipers since they’re really long. So grateful for the service I got!
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July 2024 by Aura V
Thanks so much to Jarodd for being so helpful today. He checked and changed 2 batteries in this hot weather and was so nice about it!
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July 2024 by Tom Mark
Great store, everyone was such a big help. Alan especially, jumped right into action and helped fixed an annoying issue with my Volkswagen battery. 100% will be back anytime I need anything thanks to Alan!!
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July 2024 by Regina H
Car battery died in this 115-degree Las Vegas heat. Went to AutoZone this morning around 830am. They checked my battery and determined I needed a new one. My warranty ended in January.
The same car battery I previously bought was now $40+ more expensive. I have been going to this location since I moved here 17 years ago. I also get a "courtesy discount of 10%" for being a CCSD teacher (or at least I always used to).
Today I asked for a discount, especially because of the increased cost in the battery. The younger worker was going to do it, but then he had to ask his supervisor. The supervisor was incredibly rude!
In a snide tone, he asked me if I was a first responder or in the military. I said, "No, I am a teacher." He said, "It's only for military or first responders." I told him I've always gotten it and had my receipt from last time as proof. He again restated what he said, not saying sorry, acknowledging I got it last time or anything. He needs to be retrained on customer service. So rude.
The younger worker at least felt bad when he was installing the new battery. I still tipped him even though I was frustrated and went on my way.
***Btw, my friend was at another AutoZone two days ago, and they gave her a 10% teacher discount and thanked her for being a teacher too!
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July 2024 by mpaek1
DONT go to this auto zone. I went in because I needed a battery warranty replacement. My car wouldn't start so I got a jump start and drove it many from work at north lasvegas and brought the battery in for a replacement. The entitled worker checked the battery and said it fully charged. Flipped his meter around and said full charge. I said yes cuz I just drove it from north LV, it prob fully charged now. But I had to jump it. He responded with "it's fully charged" and just stared at me. I asked so you won't replace my battery. He again just said fully charged. So I said I'll go to another auto zone. He said they will do the same. We'll to the entitled large mexican worker. I DID GET A BATTERY WARRANTY EXCHANGED AT ANOTHER AUTO ZONE.
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July 2024 by Natalie Ibarra
Thank you Christopher for being so helpful and helping me with my wipers and lut washer fluid in my car great customer service!
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July 2024 by Connor Dimick
They always are available to read a check engine light and normally not busy.
