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November 2024 by Alex Greiner
We would strongly recommend you find another company if you are needing help with you CPAP machine and/or equipment. They do not every return calls nor do they let you know if they are needing additonal information from you or your doctor. They have hung up on us, they have put us on hold and never come back to the call. We have asked to speak to a supervisor, they won't connecting you with them.
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November 2024 by Cocicia Vazquez
Rude customer service .They are terrible
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August 2024 by anurag gupta
Great service
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August 2024 by Manfred J Schermer
1) Received 3 bottles (and carrier) with Oxygen:
bottle 1: half full
bottle 2: emptied itself
bottle 3: content is a mix of Oxygen and exhaust, unusable
Call for pickup of the bottles incl carrier (without replacement desires): customer service confirmed the pickup - never happened (monthly charges are continuing!!!)
Ordered by Sunrise Hospital - no feedback received so far re complaints. Obviously profit sharing!
2) The stationary Oxygen Extractor is working fine and used for about 10 hours daily. Charges are fully accepted!
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August 2024 by Darren Boggs
So far so good quick fast response to call backs. Worked with me about being house bound will give more info when the process is all done
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July 2024 by L Lovett
Worst service.. they represent one company and billing is under a different name that doesn’t hold a contract with my insurance provider the company they represent does but every time I order medical supplies I have to pay full price because they fail to bill the insurance company correctly and they refuse to correct their errors and continue to deduct my checking account.. even though I disputed their claims the representative refused to give my claim any validation and basically told me it was my problem.. ugh so the fight continues
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June 2024 by Elizabeth Johnstone
This is my first time going to get a CPap machine. When I called, I had to pay a copay of $378 before I could even schedule an appointment. When I asked about the amount, they told me that I hadn't met the $500 deductible yet. I told my friends about it and was pretty sure I already had. I called my insurance company and I was correct. I had already met that deductible and was told I should only have to pay 20% of the first 3 months of rental and 20% of the purchase. I called the company back and told them the information relayed to me. Person I spoke to didn't seem to care that much . She said they verified it and would ask them to verify it again. Then they would call me back. If they give the overpaid money back, I will update my review after I hear back. I understand mistakes happen, but this is absurd.
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June 2024 by M Deza
I accompanied my brother to his CPAP fitting. The technician , Von, was excellent- very thorough with explaining use and care of the machine, seeing my brother was properly fitted with his mask, and making sure my brother understood all the details. Those who have given low stars seemed to have problems with insurance or billing which apparently is handled by another dept- and not on site. We will see how the supply ordering and replenishment experience will be.
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June 2024 by Jaimie Holmes
I am thoroughly confused about how unorganized this place is. I was trying to return the CPAP machine for months because the billing department could not figure out how bill our insurance. I provided the information dozens of times. Finally, I asked if I could just return it. I had to wait for someone to be available to accept the machine. I signed a form saying it was returned. The lady at the front desk and the lady in the "recovery" department at the call center stated that the bill would be deleted due to the issues with the billing. Now....9 months later $100 was taken out of my account without my permission. I have been on the phone with the company since 8am this morning while being at work myself. I am in shock that this is STILL an issue after being rid of there equipment for almost a year now. I have no words to describe my frustration. I no longer have these forms that I signed stating that there would be no bill because it's been 9 months....why would I have kept a form for that long? This is so sad and disappointing. They should be ashamed. I just want to leave work and cry right now. Just awful.
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April 2024 by Jenn K.
I tried to call yesterday and granted, it was close to closing (about 10 til when I started) but that's because my husband just got home from work and we needed to ask them a question. The girl who answered was rude, didn't want to listen to me, and tried rushing me off the phone. Sent or transferred me somewhere mid sentence while I was talking. The call went nowhere. I kept trying to call back, 3 times, and twice I could tell she had her headset on her desk as I could hear typing, (also I hear the tell-tale scratch the first time when she answered my first call, it wasnt on her ear!) but then she'd hang up on me after a few moments. The last time I called, guess what, they were closed. These people only want your money! In 3 months, they haven't even checked to make sure their equipment worked or anything. I'll be reporting them to my insurance company as they don't provide good service and just take your money without even wanting to give you a minute to ask your question or give any service for their product. I've worked call centers/customer service for over 25 years. If that girl doesn't want to do her job, she should go stack boxes instead! If that's who you want to have answering your phones, you should know she's the voice of your company (manager of first impressions), and your company sounds like a jerk!
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April 2024 by Ben Jameson
I picked up my CPAP and went through the training for using it. I think the lady’s name was Von. She was great and very helpful.
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April 2024 by matt cavaness
Do not use this company stay as far away as possible. I got my Cpap machine through them last year. I was working and providing me with better sleep. I developed a rash in the back of my head and behind my ears. I spoke to my Dr. Who said he would send them a change in my mask. I did not hear anything from AA medical for a couple of weeks so I called them. The representative told me that my insurance was not longer paying because I was not using the machine the required amount of hours so they could not change my mask until I got back up to the required hours. It turns out that AA medical had not be monitoring my usage sice November and this is why I did not meet the required usage required by the insurance. So I brought my equipment back as I could not use it any longer do to the the rash I had and the mask rubbed. I have since been told that I owe them an outstanding bill because my insurance did not pay the balance. I have never received a bill never told that I had an outstanding balance. I just get a text saying they will be deducting the funds from you account. I called in today and asked about this charge and was informed that it was from my supplies the Sent me in December 2023. That they sent me to much and I had to pay for it. I asked to speak to a supervisor as I did not agree with what I was being told. I got hung up or disconnected so I called back and got a supervisor by the name of Pamela. She told she would look into the call for the supplies and call me back. About an hour later she calls me back and says the order was done on line and there was nothing they can do about it. I asked about the service charges I had been paying since November until I returned my equipment and she just brushed it off. No solution no what if we change your mask no nothing you owe us so pay. Okay I will pay and let everyone I know how bad this company is. As they only care about money not did we provide a service that we charged for but did not provide. BE CAREFUL. Use any other company but this one
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March 2024 by Ben J.
I picked up my CPAP machine and went through the training. I think the lady's name was Von. She was great and very helpful.
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March 2024 by Chuck T.
Absolutely awful awful service. I mean shockingly bad. They called me totally unannounced to schedule an appointment to pick up my cpap that my doctor had ordered and immediately demanded I pay them $500 over the phone with a credit card before I could get an appointment. Huh??? I asked why and they said "it's just our policy". Um you want me to give a company I have never heard of my credit card number over the phone which is totally unsecure and just pay you $500 before even go to your office and verify you are real? Are you flipping kidding me?? Absolutely pathetic. PEOPLE, DO NOT GIVE ANYONE YOUR CREDIT CARD OVER THE PHONE ESPECIALLY THESE SCAMMERS.
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February 2024 by Berto Mendoza
Stepdad was lost and confused, they were nothing but amazing, super helpful as well as very professional. They took care of my family with a smile.
