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May 2024 by Dreamkat s.
Excellent customer. Friendly and superfast service. Staff seem well trained and go above and beyond to assist with returns. So far all my experiences have been 5 stars. As a customer I appreciate that.So glad there is a UPS store so close now.Only negative is the location is in a tiny area between the round about in inspirada, must watch out when backing out due gas station and cars not paying attention. ? But that does not effect the great customer service.
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May 2024 by Bruce Goodman
Great customer service!
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April 2024 by Ciareilei Mendoza
Came in to do amazon returns and ship out some of my paintings. This is was one of the best service I’ve encountered! AJ was quick with the returns and made sure the information was correct on my package to ship out! He also was courteous with making sure my paintings were wrapped nicely! He was also so sweet!
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March 2024 by Oleg Rafique
Update your hours on Google. They’re not open when it says they’re
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March 2024 by Lora Giacalone
Conner at this UPS was more than amazing with my shipping request. He was able to order a custom sized box within less than 24 hours. Packed a very heavy and fragile item for me then showed me a picture of how secure the item was before shipping out. THANK YOU Connor!!!! Best service ;)
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March 2024 by Ulf Buchholz
Great staff
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January 2024 by Lindsay L.
Everytime I go here, I'm always greeted with a friendly smile. Amy is such a joy! She is so helpful, she's always happy and so kind. She works there so much and with how much passion she has about the business, you'd think she owns the place. My mailbox is at another location, but I'm considering moving it to this one because it's always so quick and friendly.
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January 2024 by Jeffrey A.
Follow up: Looks like the agent at the store went rogue in retaliation after I indicated I would be making a complaint. He mixed up (I'm sure it was intentional) packaging some orders. I received a notification today from one of the sellers asking why two dresses were included in a particular package. So now I get to mop up the mess they caused.
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December 2023 by Manny Lopez
Staff is always friendly and helpful. They care about helping the customer.Parking can be a hassle in that shopping plaza.
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November 2023 by Chad Blea
I love this location and use it for shipping every week. BUT... definitely don't use them for a notary unless you are desperate. I had one document notarized and it was $30. I was definitely shocked considering I could of went to my bank for $6. Crazy!!UPDATE: I replied to the email address given below from the owners response and never received a response from him. Very unprofessional for sure!!
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October 2023 by Dr. Monica L.
We shipped something to our elderly mother to arrive by Tuesday. She waited all day and I received a text message stating that the package was delivered. I called her to inquire, she had not received it. She walked several flights of stairs to her lobby to retrieve, there was no package. She walked to her front office, there was no package. She walked to another bldg, there was no package despite the delivery driver posting "Delivered. Met Customer". Which was a lie. I called the UPS automated nightmare that you cannot reach a live representative. I called the local "storefront" where I paid for services, they informed me that they were merely a storefront and not really UPS and assume no liability to call another number. I called the customer service # they provided, the rep stated they would launch an investigation and get ahold of the driver immediately to locate (they did not). I went back to the local storefront and was informed "Sorry, but we can't help you or control what the drivers do and we can't refund your money. Go online and file a claim. That process turned into a 4 hour nightmare. The storefront which is designed, labeled and marketed as UPS stated that they were not UPS and essentially too bad. DO NOT EVER SHIP ANYTHING WITH THEM! They will take your money and not assume any responsibility afterwards. DO NOT USE THEM EVER.
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June 2023 by Larry Richard
I LOVE this store. They deliver the service you expect. Thank you
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May 2023 by Allen Y.
This is a new store. They don't get very much customer because of their location is out in Inspirada. That means you will get the attention and help you need asap. I like to drop off my packages at this location because it's not busy at all. Definitely come here if you need one on one help with something.
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April 2023 by Joshua P.
This review is specifically for the new team member Patrick! He is so understanding and kind and he helped me every step of the way to return my Amazon orders(I had a lot lol). He's definitely a keeper! His smile makes anyone's day better! Smile on Patrick! Thank you for all you do!
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April 2023 by Paul Einarsson
Rush there on April 2nd at 2:50. They're supposed to stay open till 3 but they were closed.
