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July 2023 by Dale M.
I can't thank the pharmacy staff enough. Dillon and the entire pharmacy staff at CVS always go above and beyond for my mother. My mother is 78 years old and she takes 5 medications monthly. The supply issues are always a hurtle, but the staff sees it through and makes sure my mother gets the care she needs no matter how difficult it can get. Thank you.
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March 2023 by Greg W.
Broken Covid test purchase at the CVS in Carson City. Apparently it is common practice NOT to return these when they are defective. The customer is always wrong, apparently, at CVS. They did give me a totally useless phone number to call that tried to sell me car insurance! Outrageous!! They do not stand behind their products and they do not care!
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January 2023 by Selena C.
If I could give less than one star I would. I'm so disgusted with the way I'm being tested by a pharmacist named Ed. I've been getting my prescription filled at this CVS since I moved out here over a year ago. I've never had an issue. I went in to get my script on 12/19. Showed my ID paid my bill, all the things I'm required to do. I didn't notice until I got home that my film was actually pills. I hadn't had pill form since 4/2021 of this med. I figured they were out and this is all I can get. No big deal. Well, cutting these pills has been HARD. Right after 12/19 I had a sick son, Christmas and then I was out of state until 1/8/23. I called in today to ask when my next refill is. I only have 6 days left because the dosage on these pills is stupid. I talked to a nice woman and she put me on the phone with Ed. He accused me of not calling the pharmacy soon enough and told me he was too busy, call tomorrow and talk to the manager Dylan. Listen I wasn't even complaining. I'm just wondering if I can get my script at 30 days which would be 1/16 if you actually count the days AND if I can get the film. He didn't believe that I didn't have the film because my script says I have film. Maybe they should audit their drugs. Maybe, someone there stole my drug? Since I'm honest and take my script as prescribed I'm trying to do what's right. Here's some pics, Ed. I'm not a liar. Hopefully Dylan can figure this out tomorrow and then we will take our business elsewhere.
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November 2022 by Eric B.
Gayle and I came here for our flu shots recently. Actually, the Fairview CVS is a lot closer to our home in Genoa, but their pharmacy (in line and drive through) has turned into a bit of a shit show (in our opinion), so we were happy to drive the extra couple of miles. Our wait was short, our shots were painless, and the CVS person doing the health-related deed was competent and friendly. I'm not sure we'll come here again (as the Carson City Costco is good and closer option), but you never know.
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August 2022 by David J.
Five days and counting waiting for my meds. Big mistake using this pharmacy. Go anywhere else.
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February 2022 by Rebecca D.
There is no personal service in the general store or pharmacy. Call the number listed if you have a spare hour or two. I trade there because of the convenience of the location. Not anymore. I will find a pharmacy with real people. There are functions that computers are not designed for.
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January 2022 by Linda D.
Absolutely the worst customer service and the most incompetent pharmacist ever, and I've been going there for 9 years. Straight out lied to me and said my insurance would not cover my prescription. When in reality, it was her who just chose not to fill it. When the store manager became involved, she was caught in her lies. Gave 3 different stories. Would not recommend this branch of cvs to anyone
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December 2021 by Erik W.
Wow, this place has gone down hill. Took my 76 year old, diabetic mother there for a prescription for an antibiotic from urgent care. The last time she had an infection like this it turned into a super bug and almost killed her. They were out of the medication and could have cared less. The worst customer service I've experienced in a long time. I'm a former retail manager from back in the day, so I understand how hard it is to juggle you duties while waiting on the public. That wasn't the problem, they just don't care. The pharmacy tech let out a moan when I asked if she could call the other CVS in town to see if they had it. She walked off and proceeded to give shots to the corona virus later comers leaving us at the counter for a solid hour! When I finally got her attention again, I asked to talk to the pharmacist. He was just as bad. He told us to go back to the urgent care to get a different prescription. I think he was just mad that he had to finally get off of the personal cell phone calls he had been on while I stared at him for an hour. We finally left, went to Walgreens and called the urgent care to get it transferred there. My mom is pulling all of her prescription s from that CVS and we'll never go there again. Sad I grew up in Carson and have been going there since I was a kid, but it just takes a bad manager taking over and there you go!
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December 2021 by Liz A.
I understand that they are short staffed and I have been super empathetic to the poor pharmacy staff but today I have been sitting here for three hours waiting for a prescription that I was told it would be ready in 20 minutes that I have to have asap because it was out of stock for the last two weeks and now I have none left. The pharmacist on duty is losing her mind. She's being rude to customers and she's snapping at everyone. This will be the last time I will come to this location. I feel bad for the people working with this pharmacist she can't work under pressure.
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November 2020 by Christina P.
I would not recommend the CVS on airport road in Carson City, the people in the pharmacy were very rude and not a very good experience at all I prefer the CVS on whinne lane.
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August 2020 by Sarah H.
Cameron was very helpful when I had a question about the stock and some stock they'd be getting in! Very kind and friendly! Would ask his for assistance again!
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August 2020 by Lance S.
I have used this pharmacy once before over a year ago, and remember everything haven gone without issue. I recently moved back to the area and had my prescriptions moved over to this CVS. On my first attempts at calling to see if they were ready for pick-up I waited over 5 min without a single answer on 3 separate occasions, at the end of which I would get frustrated and hang up to try again. Well, on my 4th attempt I decided to try a little deception and press the option meant for prescribers to see if I could get through that way. Alas! An answer! And on the second ring no less! Imagine that. So, I immediately explain my journey thus far to the technician on the phone, only to have her deny any responsibility by telling me she had just clocked in and that her pharmacist had been on the phone for the last hour. How could she know this if she had just clocked in I wonder? Anyways, not such a great start so far. If my experience improves I will be happy to up my rating and amend my review accordingly.
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May 2019 by Wendy D.
I agree with everyone, this pharmacy has gone WAY WAY down hill. The place behind the pharmacy counter is ABSOLUTELY FILTHY! They have a new middle eastern pharmacist who has no idea what's she's doing and the other little middle eastern tech also has NO IDEA what she is doing. January of this year is when this started. My husband just went in to pick up my scripts, (which are controlled substance) so if you know about controlled substance every day after the day it was written if you don't pick it up it pushes it out another day. So again my husband went to pick them up and they said I needed a referral for meds I have taken for years. They filled one but said I needed a referral for the other. I called and this pharmacist wanted to argue with me on the phone she acted like I didn't know what I was talking about and again they had run it under the wrong insurance provider. I told them I don't know why they continue to do this. She ran it again under my insurance and said "OH IT WAS APPROVED! My husband said she said " I'm too busy for this right now". There mix up, but now my problem. It was 5:30 and they close at 6. She wanted him to come back tomorrow which would push it out another day. NO WAY!!!! I switched to Walgreens. This is the CVS on Hwy 50 in Carson City, NV. Don't go there unless you enjoy a dirty business and incompetent people, if you do Good luck to you.
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April 2019 by Anita J.
I've been using this pharmacy for many years... This pharmacy continues to go downhill and the last few months has actually been dirty and trashy. The floor behind the counter is full of pieces of trash and I'm unsure if it ever gets vacuumed. The staff seems to always be changing and always be flustered with the phone calls-always short staffed
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February 2019 by Dece R.
Something has happened in the last 2 months and they have gone DOWN HILL. No one answers the phone anymore, prescriptions aren't filled when they say they will be. Get it together!
