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June 2024 by Cheryl Rucker
Wonderful staff
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June 2024 by Mike K
Well Meghan I tried for days to DM you on IG. Clearly struggling still stands as IG appears to not be monitored.?
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June 2024 by Erik N
Staff knowledgeable, customer satisfaction is a priority.
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June 2024 by Isaac Olvera
If they have everything you need, all the devices
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June 2024 by Breann Rose
Fern was professional, super friendly, and helped me find a solution for a faulty computer I had purchased online. He went above and beyond to show me various options. I can't express enough how nice his customer service was. Also, Christian in the customer service department was really knowledgable about the types of computers I might want to replace the faulty one with. He gave me a wonderful suggestion and I'm really happy with my purchase. Thank you both for all of your help, understanding, and exceptional customer service!!!!
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May 2024 by colton “Tranzelda” p
Great experience. Friendly staff and nice store.
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April 2024 by Craig Millar
Always stop here on my bike rides, peaceful.
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April 2024 by tallndorky
Very helpful staff, despite appearing to be very busy building some type of display setup. Let me borrow a measuring tape to ensure the tv I wanted would fit in my car.
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April 2024 by Cassandra Prudhel
Trying to get a part installed in my washing machine.
Three weeks without a washing machine.
Your service people are unbelievably pathetic.
Can’t find my previous service call and part that was ordered.
Ridiculous!
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March 2024 by Johny Boy
Great place helpfull people
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March 2024 by Jason Degeer
Clean store. No issues or complaints.
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February 2024 by Gene C.
My wife and I have had Best Buy In Home Insurance fojr the past 3 years. I have been trying for the past 6 weeks to get them to come out and fix my computer(which I bought from Best Buy 18 months ago). So far counting this morning they have now cancelled both our in home appointments to fix my computer but also to install a brand new computer my wife just bought. I will never ever reccommend the Geek Squad for iI home service. Do not buy there Geek Sqd In home Insurance. It is a complete waste of money. The disrepsect they show you is unbelievable.
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February 2024 by Colin B.
What a shame, former great company a pitiful shadow of what it once was. Spent $2K on a laptop and warranty, computer broke, Geek Squad lied about where it went to get fixed and the only customer service "agent" was straight outa New Deli. Couldn't understand a word. Store manager fails to return calls for help. A putrid display of business practices, they do not care about the people that keep their doors open. I hope they go the way of Radio Shack.
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February 2024 by Jodi J.
This is about their warranty policy and repair service,no reflection of the store or their employees.Purchased a gaming laptop last Jan, and I also purchased $200 total protection policy to go w it. Laptop breaks,it won't connect to internet,I take it in,they send it to their repair center in Kentucky and I get it a few weeks later,no charge,yea! also not fixed! They updated,nothing else,I kept calling 1800 geek squad and couldn't get a person on the phone who knew anything ,lots of sorries and silence ,worst call center ever.Today I take laptop in person to local store and they were all nice guys,and helpful. I'm told my option now is buy the part and pay them to fix it, or buy another year warranty at $200 A YEAR,SEEING HOW THE LAST ONE WAS COMPLETELY USELESS AND A COMPLETE RIP OFF, I'M LOST AT WHAT TO DO!Except go to Costco from now on and not deal with this. Also,I keep asking for corporate numbers for complaints and keep getting the same people,the silent ones who are no help at all. I've never returned any products ,I've never been rude or mean,it's just wrong .They sold me a product and said the total coverage covers everything. It does not, don't fall for it! And no guarantee they'll actually fix it
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January 2024 by Mister Thompson (Still Sean)
Everyone seems to be super helpful and polite.
