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October 2024 by R Ibarra
Probably the worst chase I’ve ever been to , no manners , slow and I call to even make sure someone was available for what I needed and they said yes and when I got there they wanted me wait 45 minutes . They should hire a new host .
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September 2024 by Sandy Denton
The bank shut down my account, won’t explain why and won’t let me have my social security check. They will hold onto a check deposit for 10 days before you get access to it. The worst bank I’ve ever dealt with. I’d give it a negative 5 stars if it was listed. NEVER go here
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July 2024 by Donald Harless, III
The zoo outside was amazing and almost like a paradise. I do not know how Mr. Money could get 2 tickets because I was not even able to afford 1. There were so many plants, animals, and minerals inside cages, and on stages that I almost thought I was going to have to drive up the wall. Luckily, the chain link did not break, so I was able to pass through the lions den before I met a sapara who was amazing. When I reached my destination, the Officer of Banking Relationships was there to meet and welcome customers and clients alike in the lobby, being also knowledgeable, professional, and courteous to all walks of life's problems. When conducting our business, the branch teller was exceptionally bright and dexterous. In effect, she was able to meet my clerical banking check transaction seemlessly and efficiently, leaving me to tender the things I love! The only thing I did have to look out for was that slithering serpent right outside the gate. It came right up from behind and almost got me! Thankfully, someone was in the watchtower to sound the alarm and alert me.
Chase Bank, Downtown, Lincoln, Nebraska Thanks for being right where you are!
A bank and people you can trust to look out for their customers' and clients' needs before looking for their owner.
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May 2024 by James Freibert
A couple days ago, one of your manager's Anthony alerted me to a yet another deceptive practice of CHASE Bank. "I'm your downtown manager and I've been assigned to your account."... NO, Not something I requested - actually specifically NOT what I requested when I moved my checking account to Omaha! CHASE uses SalesForce and apparently cares more about "selling" than Customer Service, what the client wants is not important, and so I'm in the midst of moving TO BANKS THAT PAY Mush higher interest on CD's, and take better care of checking clients, well, that remains to be seen. And Anthony, this isn't personal, this is just bad business by CHASE. Also, I have to say that the staff And management at this "downtown Lincoln" branch has been polite and efficient, so this is more about their corporate direction, not you'all.
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April 2024 by Dan Finkner
Never had so much trouble depositing a check and accessing my funds. To top it off, when no one at the branch could take my call, the automated system just hang up on me. Literally. It said no one is available and hung up. Yes this was in business hours, and I had just been in and talk with someone in person, so yes they were there. Definitely closing this account. The people I’ve worked with personally at the branch location were good, that’s the only reason it gets two stars.
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April 2024 by Neel Amin
Most unprofessional banker I ever dealt with is Anthony. He gave no care to deal with me without talking down to me. They want to assume someone don’t got money while walking in with literally cash and checks to start a new business account. I hope the bank knows they lost a big business account.
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March 2024 by rna karki
We just opened a joint account, and everything is so welcoming. We brought our dog, and they all love him. Thank you, guys
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January 2024 by Rodney Krafka
I really appreciate this branch. In particular, the branch manager Blake has really gone above and beyond the call of duty. There was some fraud on my account, which can be jarring, and also alot of work and a ton of stress. Blake stepped up to really help handle all of that. There are numerous things he's helped me out with, and I am so appreciative that Chase has someone like him as the branch manager. Logan has also been alot of help too. From my perspective, Blake and Logan really put on a personal touch to an otherwise huge and sometimes difficult institution.
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November 2023 by Bryhan Andrade
Very friendly staff
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November 2023 by Lisa Faulx
Love this bank. Been with them 13 years. Great branch, helpful, nice people.
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August 2023 by In Mom's Opinion
I've been banking with Chase in Colorado for over 15 years and cannot remember ever having a bad experience. Even after I moved to Nebraska, I have had to keep returning to Colorado to deposit checks that were too large for the mobile app. I was thrilled to find out there was now a branch in Lincoln, which is only 3 hours from me and drove up this morning to make a deposit. Unfortunately, the level of customer service is nowhere near what I'm used to in Colorado.
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August 2023 by Cindy C.
Opened a joint account and was initially pleased with the process and service. Husband's card came and was ordered on a closed account. Called the branch for help and was told we had to address it in person. Drove across town and then they were "all booked up for the day" even though the person on the phone said we could walk in but might have to wait. Their only option was an appointment the next day. I called an Omaha branch to see if they could see us today if we drove up there and the gentleman who answered the phone had the card ordered before I even got back home. The Lincoln branch displayed terrible customer service and we will not be doing any business with this branch in the future.
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July 2023 by David C.
Best bank I have had the pleasure of working with. The staff at this office will really help you as much as they can.
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July 2023 by Averi Tomczyk
I have called a handful of times and no one answers the phone. Every time it says to call back later and hangs up.
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July 2023 by Armani G.
Not to sure how to leave a review yet. New customer, but I would have loved an option to have a debit card printed out on spot as a new customer verses waiting in the mail for it. Bank is ready for my deposit but I am without a card to be able to spend my own money
